Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Senior User Experience Researcher, and you’ll do the same.

ABOUT YOU

We are looking for:

• An insightful problem solver - You thrive on a start-up mentality that supports creative problem-solving and the agility to pivot and reinvent when necessary. You prefer to get stuck in, probing real problems to build valuable solutions for a broad spectrum of users—from well-trained medical professionals to home-based patients/caregivers—and a myriad of use scenarios. You are sensitive to intricate cultural nuances across global markets to deliver differentiated solutions.
• A trusted collaborator - A ‘people person’ and natural team player – you will lead collaborations with cross-functional project partners and interactions with multidisciplinary leaders across the organization, including design, marketing, medical, and engineering, with the ability to influence their trajectories in a rapidly changing environment when a situation calls for it.
• A nurturing mentor - A generous teacher and mentor, ready to share your skills and insights with anyone who can benefit from expanding their view. You can be considered the User Experience light house within the larger organization, building awareness and recognition of research as a core competency of our business.
• A meticulous master - A self-motivated, curious, and meticulous person, you are knowledgeable within your field. While leading day-to-day project activities, including research and user testing, you are also able to leverage your expertise and experience to create systematic frameworks for the methodical design and execution of the company’s vision.

QUALIFICATIONS

• Minimum Education – bachelor’s degree in social science, Human Factors Engineering, Anthropology, Biomedical Engineering, Cognitive Engineering, Industrial Design, Psychology, or other relevant majors.
• Minimum 5 years of experience from a regulated industry (Pharma or MedTech) and/or within User Research & Human Factors from consumer products.

TRAVEL AND WORK EXPECTATIONS

• You should expect to be travelling for fieldwork and team meeting with up to 60 days per year.
• This role can be done remotely or with location in either our Deeside or London office.
  Additional Job Description
  Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.
  This is stepping outside of your comfort zone.
  This is work that’ll move you.
  

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ABOUT THE ROLE

At Convatec, we are on the journey of pioneering human-centred innovation to improve people’s lives with deeply personal and challenging medical conditions. And this is where you come into the picture; We are currently looking for someone who can help us achieve that goal by bringing a prominent level of empathy to identify and communicate our users’ changing needs to the rest of the organisation. You will be a crucial addition to our Global User Research & Human Factors Engineering team (part of User Insights, Design & Engineering) to meet this challenge.
As our new Senior User Experience Researcher, you are passionate about bringing the user’s perspective into the development of medical devices and is unafraid to make things happen to ensure we can make a difference in someone’s life. Come and join our growing team at Convatec,
You will have the freedom and responsibility to explore, build, and shape how we do things in a fast-growing User Research & Human Factors Engineering team that delivers. You are passionate about making a difference in people’s lives, with a knack for harnessing creativity within a fast-paced, forward-thinking team. The team is located in Boston (US), Deeside/London (UK), and Søborg (DK) and consists of a group of Human Factors Engineers and User Experience Researchers with various backgrounds, but all with the same purpose in common: Making a positive difference in our users’ lives.

KEY RESPONSIBILITIES

As our new Senior User Experience Researcher, you will focus on capturing who our users are and what they need. With this crucial information, you will guide the project teams towards developing innovative solutions – ensuring the users are at the centre from the get-go. You will be focusing on the early-stage development of medical device and in collaboration with the rest of the team move the ideas from problem space to solution space.

Main responsibilities in this role include - but are not limited to:

• Focus on the early-stage user research role, process, and deliverables.
• Establish the role of user research as well as education and involvement of the rest of the organization.
• Deploy a variety of primary and secondary research techniques to collect and process data across multiple areas, including field research, usability testing, ergonomics, expert review, etc.
• Act as an internal consultant providing firsthand insights to support development and product enhancement.
• Managing projects / processes, working independently with limited supervision.
• Coaching and reviewing the work of colleagues.