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Jobs Search
Start Date
Immediate
Expiry Date
01 Dec, 26
Salary
0.0
Posted On
02 Sep, 26
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Hospitals & Health Systems
About the Role:
Join a team where ownership, integrity, and growth aren’t just words — they’re how we do IT.
At Imagine Now IT, we empower clients, grow our people, and deliver with purpose. This is a place where learning never stops, results matter, and your voice makes a real impact.
We’re looking for a skilled and motivated Senior Level 2 IT Helpdesk Technician who is looking to progress their career with great opportunities for growth and advancement, providing hands-on technical support across a dynamic client base. Please note that this is NOT a remote role. The role will initially be casual/part time with view to full time work for the right candidate.
Imagine Now IT is seeking an experienced and driven Level 2 IT Helpdesk Technician within our fast-paced, dynamic IT support team.
________________________________________
Key Responsibilities:
Technical Expertise:
• Resolution of Level 2 technical issues across desktops, networks, cloud environments, and business applications.
• Collaborate with Level 3 engineers for deeper system issues and project deployments.
Reporting and Documentation:
• Maintain detailed, accurate documentation of support activities and resolutions.
________________________________________
What We’re Looking For:
• Cert 4/Diploma in Information Technology, Computer Science, or a related discipline.
• Certifications: MS365/Teams administration (essential); additional certifications (Azure, ITIL) highly regarded.
• Experience: 3–5 years in IT.
• Strong technical skills across Microsoft ecosystems, networking, hardware, and cloud services.
• Experience using ITSM platforms and working in SLA-driven environments.
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