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Director - Customer Service (f/m/x) at Enpal B.V.
Berlin, , Germany - Full Time
Skills Needed
Customer Operations, Customer Service Leadership, Digital Service Models, Process Design, Claim Management, Service Automation, Operational Drive, Communication Skills, Data Driven Mindset, Cross Functional Collaboration
Specialization
Candidates should have 5+ years of experience in Customer Operations or Customer Service Leadership, ideally in tech-driven B2C environments. A strong understanding of process design and service automation is essential, along with excellent communication skills.
Experience Required
Minimum 5 year(s)
Customer Specialist (m/w/d) - Software Startup at Mateo
Berlin, , Germany - Full Time
Skills Needed
Communication Skills, Customer Success, Teamwork, Organizational Skills, Software Understanding, Training, Onboarding, Problem Solving, Customer Support, Data Analysis
Specialization
Excellent communication skills in both German and English are essential, along with the ability to convey complex information clearly. Experience in customer success or a similar role is advantageous, but a willingness to learn and grow in this area is also valued.
Verwaltungsleiter*in (m/w/d) am Goethe-Institut Berlin at GoetheInstitut e V
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior E-Commerce Manager (m/w/d) - 100% Remote in D2C Scale-Up at Health Routine
Berlin, , Germany - Full Time
Skills Needed
E Commerce, Shopify, Html, Css, Liquid, Javascript, Customer Journey, A/B Testing, User Experience, Marketing, Design, Tech Collaboration
Specialization
You should have several years of experience in e-commerce, particularly with Shopify, and possess solid knowledge of HTML, CSS, and Liquid, with JavaScript being a plus. Fluency in German and basic English skills are required for effective communication with tools and international partners.
Experience Required
Minimum 5 year(s)
Teamassistenz / Büroassistenz (m/w/d) für Bildungsträger at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Office Management, Customer Service, Communication, Data Management, Ms Office, German Language Skills, Organizational Skills, Administrative Tasks
Specialization
A completed commercial training or comparable qualification is required. Experience in office management and a structured, reliable work style are essential.
Teachers in Mathematics, Physics and Computer Science at Studienkolleg at BIC Berlin International College GmbH
Berlin, , Germany - Full Time
Skills Needed
Mathematics, Physics, Computer Science, Teaching, Python Programming, Intercultural Experience, Communication, Curriculum Development
Specialization
You should have at least one year of experience in teaching groups of at least 5 students and be able to teach more than one subject. Fluency in English and a work permit for Germany are also required.
Experience Required
Minimum 2 year(s)
SAP Beraterin, SAP Berater (m/w/d) - (technisches) Immobilienmanagement (SA at PROMOS consult Projektmanagement Organisation und Service GmbH
Berlin, , Germany - Full Time
Skills Needed
Sap Mm, Sap Pm, Sap Ps, Consulting, Project Management, Teamwork, Quality Assurance, Training, Workshops, Business Analysis
Specialization
Candidates should have a degree in business informatics, business administration, or a related field, ideally with a focus on real estate and project management. Proficiency in at least one SAP component (MM, PM, or PS) and fluent German is required.
Partner Acquisition Manager - B2B Outbound (m/f/x) in Berlin at konfetti GmbH
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Outbound Sales, Lead Generation, Sales Pipeline Development, Crm Tools, Ai Tools, Market Analysis, Communication Skills, Team Collaboration, Problem Solving, Motivation, Data Driven Decision Making, Networking, Customer Relationship Management, Strategic Thinking, Feedback
Specialization
A completed degree in Business Administration, Marketing, or Communication, or a completed commercial training is required. You should have 1-2 years of sales experience, ideally in a startup environment, and be fluent in both German and English.
Experience Required
Minimum 2 year(s)
Senior Projektingenieur (m/w/d) Wind & Site Immissionsschutz at ENERTRAG SE
Berlin, , Germany - Full Time
Skills Needed
Renewable Energies, Environmental Sciences, Acoustic, Project Management, Sound Emission Measurement, Software Proficiency, Regulatory Knowledge, Team Collaboration
Specialization
You should have a university degree in renewable energies, environmental sciences, or related fields, along with several years of experience in creating assessments related to sound emissions. Proficiency in relevant software and knowledge of applicable regulations is essential.
Experience Required
Minimum 5 year(s)
Graphic Designer (f/m/x) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
Graphic Design, Adobe Creative Suite, Photoshop, Illustrator, Indesign, Figma, Brand Development, Visual Layout, Typography, Visual Storytelling, Digital Design, Print Design, Attention To Detail, Creativity, Time Management, Collaboration
Specialization
Candidates should have 4 years of professional graphic design experience and advanced proficiency in Adobe Creative Suite. Strong skills in brand development and visual storytelling are essential.
Experience Required
Minimum 2 year(s)
Global Founders Associate – Content & Social Media (m/w/d) at hy the Axel Springer Consulting Group
Berlin, , Germany - Full Time
Skills Needed
Content Creation, Seo, Social Media, Copywriting, Analytical Thinking, Video Editing, Community Engagement, Bilingual Communication, Growth Strategies, Content Strategy, Newsletter Management, Podcast Preparation, Content Production, Digital Marketing, Creativity, Self Motivation
Specialization
The ideal candidate should have initial experience in social media, SEO, and content creation, with strong language skills in both German and English. A passion for content and analytical thinking is essential, along with the ability to work independently.
Technischer Leiter gesucht: Bauleiter /Meister/Ingenieur Metallbau at ABEX Stahlbau-Rohrbiegen-Stadtmöbel GmbH
Berlin, , Germany - Full Time
Skills Needed
Leadership, Technical Support, Quality Control, Organizational Improvement, Customer Service, Tool Construction, Staff Training, Machine Maintenance, Flexibility, Motivation, Detail Orientation, Problem Solving, Independent Work, German Language Skills
Specialization
Candidates should have a completed metal apprenticeship and preferably further qualifications as an engineer, technician, or master craftsman. Strong skills in creating sketches and technical drawings, as well as experience in staff leadership, are essential.
Experience Required
Minimum 5 year(s)
Werkstudent Vertragsmanagement und Marktanalyse (m/w/d) at ENERTRAG SE
Berlin, , Germany - Full Time
Skills Needed
Contract Management, Market Analysis, Data Management, Attention To Detail, Communication Skills, Teamwork, German, English
Specialization
You must be an enrolled student in Business Administration, Law, or a comparable field, ideally in a Master's program. Strong attention to detail, communication skills, and fluency in German and English are essential.
React Native Engineer at Zattoo
Berlin, , Germany - Full Time
Skills Needed
Javascript, Typescript, React Native, React, Redux, React Navigation, Ui Testing, Jest, Cypress, Playwright, Appium, User Experience, Video Playback, Collaboration, Problem Solving
Specialization
Candidates should have 3+ years of experience with JavaScript and TypeScript, along with solid experience in React Native and related frameworks. A strong focus on testing and familiarity with video playback concepts are also important.
Experience Required
Minimum 2 year(s)
Product Manager - BookingOS (m/f/d) at Enpal B.V.
Berlin, , Germany - Full Time
Skills Needed
Product Management, Sales Operations, Sql, Data Analysis, Stakeholder Collaboration, Ai Technologies, Experimentation Frameworks, Crm Platforms
Specialization
Candidates should have 2-4 years of experience in product management or sales operations, with proficiency in SQL and a track record of building impactful products. Fluency in German and English at C1/C2 level is required.
Experience Required
Minimum 2 year(s)
Sicherheitsmitarbeiter (m/w/d) für Wohnheim in Grünau at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Surveillance, Reporting, Emergency Management, Access Control, Reliability, Interpersonal Skills, German Language Skills
Specialization
Candidates must have an IHK certificate of competence according to §34a GewO and a clean extended background check. Additional qualifications such as first aid and fire safety certifications are preferred.
Minijob F&B (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Customer Service, Teamwork, Flexibility, Communication, Hospitality, Adaptability
Specialization
Your personality matters more than your resume, with some prior experience in the hospitality or gastronomy industry preferred. You should enjoy working in diverse departments and bring your character along with your skills.
Head of Data Architecture and Engineering (m / f / d ) at Omio
Berlin, , Germany - Full Time
Skills Needed
Data Architecture, Data Engineering, Gcp, Data Modelling, Data Quality, Apache Spark, Scala, Java, Python, Stakeholder Management, Problem Solving, Communication, Team Leadership, Data Governance, Cloud Technologies, Data Pipelines
Specialization
Candidates should have extensive experience in complex data architectures within GCP and a deep understanding of data modelling approaches. Strong communication skills and a solution-oriented mindset are essential for this role.
Experience Required
Minimum 10 year(s)
Head of Data Architecture and Engineering (m / f / d ) at Omio
Berlin, , Germany - Full Time
Skills Needed
Data Architecture, Data Engineering, Gcp, Data Modelling, Data Quality, Apache Spark, Scala, Java, Python, Sql, Docker, Terraform, Looker, Airflow, Dbt, Stakeholder Management
Specialization
Candidates should have extensive experience in complex data architectures within GCP and a deep understanding of data modelling approaches. Strong communication skills and a solution-oriented mindset are essential, along with experience in large-scale data processing technologies.
Experience Required
Minimum 10 year(s)
AI Automations Engineer at LoadUp GmbH
Berlin, , Germany - Full Time
Skills Needed
Artificial Intelligence, Machine Learning, Automation Technologies, Large Language Models, Javascript, Typescript, Python, Analytical Thinking, Team Spirit, Initiative, Automation Tools
Specialization
Candidates should have a degree in a relevant field and basic knowledge of AI and automation technologies. Hands-on experience with LLM applications and familiarity with JavaScript and Python are also required.
Director - Customer Service (f/m/x) at Enpal B.V.
Berlin, , Germany -
Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Operations, Customer Service Leadership, Digital Service Models, Process Design, Claim Management, Service Automation, Operational Drive, Communication Skills, Data-Driven Mindset, Cross-Functional Collaboration

Industry

Services for Renewable Energy

Description
Company Description Our goal is a solar power system on every roof, a storage unit in every house, and an e-car in every garage. How are we achieving this? Enpal makes solar easy: we rent out solar power systems, electricity storage and wallboxes at an all-inclusive rate, supplemented by a low-cost green electricity tariff, and intelligently networked into an integrated overall solution. We are just at the beginning of our journey to becoming Europe's largest energy company. That's why we're looking for talented people to accompany us on this journey, leave their footprint and celebrate successes together with us. At Enpal, you will find a dynamic working environment as well as the space to develop yourself personally and professionally and to use your strengths effectively. As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we continue to advance our mission of green energy for everyone. Be part of this success story and change the world with us! Job Description Build and own Metrify’s digital-first customer service architecture – no traditional call center setup Design and implement automated processes for inquiries, claims, and issue resolution (e.g. chatbot, “claims per click”) Define service KPIs and dashboards for response time, resolution rate, and satisfaction metrics Partner with Product, Tech, and Operations to ensure frictionless customer journeys end-to-end Create clean process documentation and scalable feedback loops between customer data and product improvement Develop and implement strategies to handle high-frequency, low-ticket customer interactions, similar to mobility startups (e-scooter, EV, last-mile) Ensure regulatory and data-handling compliance across all touchpoints Qualifications 5+ years of experience in Customer Operations / Customer Service Leadership, ideally in mobility, logistics, or tech-driven B2C environments Proven success in building digital service models (chatbots, self-service, automation) rather than classical call-center setups Strong understanding of process design, claim management, and service automation High operational drive – ability to balance speed, quality, and scalability Excellent English communication skills; German preferred but not mandatory Data-driven mindset, comfort working with KPIs and customer insights Experience collaborating cross-functionally with Product, Tech, and Operations Additional Information Work in Germany's first green unicorn and actively shape the solar energy revolution. The sun shines all over the world - at Enpal you will find a highly motivated and diverse team with more than 65 different nationalities. Would you rather keep your pet company at home or your colleagues at the office? Even after the pandemic, we offer you a hybrid working model We fulfill every start-up cliché - in our modern office in Berlin-Friedrichshain, you'll find everything your heart desires, from a ping-pong table and yoga corner to a roof terrace and stocked drinks fridges. Your kick-start at Enpal - Get to know the company, your team colleagues and our founder Mario on your onboarding day. Stay up to date - Whether it's company figures at our monthly all-hands meetings or how a photovoltaic system works at the Lunch & Learn, you'll always know exactly what's going on. Energy transition only works together - At Enpal, you can expect a legendary team spirit and unforgettable team events. No mistakes, no progress – we embrace a strong feedback culture and grow with your input. At Enpal, we are proud of the diversity of our team. No decisions are made on the basis of skin colour, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability or age, either during recruitment or employment. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.
Responsibilities
Build and own Metrify’s digital-first customer service architecture and design automated processes for inquiries and claims. Partner with Product, Tech, and Operations to ensure frictionless customer journeys and create scalable feedback loops for product improvement.
Director - Customer Service (f/m/x) at Enpal B.V.
Berlin, , Germany - Full Time
Skills Needed
Customer Operations, Customer Service Leadership, Digital Service Models, Process Design, Claim Management, Service Automation, Operational Drive, Communication Skills, Data Driven Mindset, Cross Functional Collaboration
Specialization
Candidates should have 5+ years of experience in Customer Operations or Customer Service Leadership, ideally in tech-driven B2C environments. A strong understanding of process design and service automation is essential, along with excellent communication skills.
Experience Required
Minimum 5 year(s)
Customer Specialist (m/w/d) - Software Startup at Mateo
Berlin, , Germany - Full Time
Skills Needed
Communication Skills, Customer Success, Teamwork, Organizational Skills, Software Understanding, Training, Onboarding, Problem Solving, Customer Support, Data Analysis
Specialization
Excellent communication skills in both German and English are essential, along with the ability to convey complex information clearly. Experience in customer success or a similar role is advantageous, but a willingness to learn and grow in this area is also valued.
Verwaltungsleiter*in (m/w/d) am Goethe-Institut Berlin at GoetheInstitut e V
Berlin, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior E-Commerce Manager (m/w/d) - 100% Remote in D2C Scale-Up at Health Routine
Berlin, , Germany - Full Time
Skills Needed
E Commerce, Shopify, Html, Css, Liquid, Javascript, Customer Journey, A/B Testing, User Experience, Marketing, Design, Tech Collaboration
Specialization
You should have several years of experience in e-commerce, particularly with Shopify, and possess solid knowledge of HTML, CSS, and Liquid, with JavaScript being a plus. Fluency in German and basic English skills are required for effective communication with tools and international partners.
Experience Required
Minimum 5 year(s)
Teamassistenz / Büroassistenz (m/w/d) für Bildungsträger at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Office Management, Customer Service, Communication, Data Management, Ms Office, German Language Skills, Organizational Skills, Administrative Tasks
Specialization
A completed commercial training or comparable qualification is required. Experience in office management and a structured, reliable work style are essential.
Teachers in Mathematics, Physics and Computer Science at Studienkolleg at BIC Berlin International College GmbH
Berlin, , Germany - Full Time
Skills Needed
Mathematics, Physics, Computer Science, Teaching, Python Programming, Intercultural Experience, Communication, Curriculum Development
Specialization
You should have at least one year of experience in teaching groups of at least 5 students and be able to teach more than one subject. Fluency in English and a work permit for Germany are also required.
Experience Required
Minimum 2 year(s)
SAP Beraterin, SAP Berater (m/w/d) - (technisches) Immobilienmanagement (SA at PROMOS consult Projektmanagement Organisation und Service GmbH
Berlin, , Germany - Full Time
Skills Needed
Sap Mm, Sap Pm, Sap Ps, Consulting, Project Management, Teamwork, Quality Assurance, Training, Workshops, Business Analysis
Specialization
Candidates should have a degree in business informatics, business administration, or a related field, ideally with a focus on real estate and project management. Proficiency in at least one SAP component (MM, PM, or PS) and fluent German is required.
Partner Acquisition Manager - B2B Outbound (m/f/x) in Berlin at konfetti GmbH
Berlin, , Germany - Full Time
Skills Needed
B2b Sales, Outbound Sales, Lead Generation, Sales Pipeline Development, Crm Tools, Ai Tools, Market Analysis, Communication Skills, Team Collaboration, Problem Solving, Motivation, Data Driven Decision Making, Networking, Customer Relationship Management, Strategic Thinking, Feedback
Specialization
A completed degree in Business Administration, Marketing, or Communication, or a completed commercial training is required. You should have 1-2 years of sales experience, ideally in a startup environment, and be fluent in both German and English.
Experience Required
Minimum 2 year(s)
Senior Projektingenieur (m/w/d) Wind & Site Immissionsschutz at ENERTRAG SE
Berlin, , Germany - Full Time
Skills Needed
Renewable Energies, Environmental Sciences, Acoustic, Project Management, Sound Emission Measurement, Software Proficiency, Regulatory Knowledge, Team Collaboration
Specialization
You should have a university degree in renewable energies, environmental sciences, or related fields, along with several years of experience in creating assessments related to sound emissions. Proficiency in relevant software and knowledge of applicable regulations is essential.
Experience Required
Minimum 5 year(s)
Graphic Designer (f/m/x) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
Graphic Design, Adobe Creative Suite, Photoshop, Illustrator, Indesign, Figma, Brand Development, Visual Layout, Typography, Visual Storytelling, Digital Design, Print Design, Attention To Detail, Creativity, Time Management, Collaboration
Specialization
Candidates should have 4 years of professional graphic design experience and advanced proficiency in Adobe Creative Suite. Strong skills in brand development and visual storytelling are essential.
Experience Required
Minimum 2 year(s)
Global Founders Associate – Content & Social Media (m/w/d) at hy the Axel Springer Consulting Group
Berlin, , Germany - Full Time
Skills Needed
Content Creation, Seo, Social Media, Copywriting, Analytical Thinking, Video Editing, Community Engagement, Bilingual Communication, Growth Strategies, Content Strategy, Newsletter Management, Podcast Preparation, Content Production, Digital Marketing, Creativity, Self Motivation
Specialization
The ideal candidate should have initial experience in social media, SEO, and content creation, with strong language skills in both German and English. A passion for content and analytical thinking is essential, along with the ability to work independently.
Technischer Leiter gesucht: Bauleiter /Meister/Ingenieur Metallbau at ABEX Stahlbau-Rohrbiegen-Stadtmöbel GmbH
Berlin, , Germany - Full Time
Skills Needed
Leadership, Technical Support, Quality Control, Organizational Improvement, Customer Service, Tool Construction, Staff Training, Machine Maintenance, Flexibility, Motivation, Detail Orientation, Problem Solving, Independent Work, German Language Skills
Specialization
Candidates should have a completed metal apprenticeship and preferably further qualifications as an engineer, technician, or master craftsman. Strong skills in creating sketches and technical drawings, as well as experience in staff leadership, are essential.
Experience Required
Minimum 5 year(s)
Werkstudent Vertragsmanagement und Marktanalyse (m/w/d) at ENERTRAG SE
Berlin, , Germany - Full Time
Skills Needed
Contract Management, Market Analysis, Data Management, Attention To Detail, Communication Skills, Teamwork, German, English
Specialization
You must be an enrolled student in Business Administration, Law, or a comparable field, ideally in a Master's program. Strong attention to detail, communication skills, and fluency in German and English are essential.
React Native Engineer at Zattoo
Berlin, , Germany - Full Time
Skills Needed
Javascript, Typescript, React Native, React, Redux, React Navigation, Ui Testing, Jest, Cypress, Playwright, Appium, User Experience, Video Playback, Collaboration, Problem Solving
Specialization
Candidates should have 3+ years of experience with JavaScript and TypeScript, along with solid experience in React Native and related frameworks. A strong focus on testing and familiarity with video playback concepts are also important.
Experience Required
Minimum 2 year(s)
Product Manager - BookingOS (m/f/d) at Enpal B.V.
Berlin, , Germany - Full Time
Skills Needed
Product Management, Sales Operations, Sql, Data Analysis, Stakeholder Collaboration, Ai Technologies, Experimentation Frameworks, Crm Platforms
Specialization
Candidates should have 2-4 years of experience in product management or sales operations, with proficiency in SQL and a track record of building impactful products. Fluency in German and English at C1/C2 level is required.
Experience Required
Minimum 2 year(s)
Sicherheitsmitarbeiter (m/w/d) für Wohnheim in Grünau at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Surveillance, Reporting, Emergency Management, Access Control, Reliability, Interpersonal Skills, German Language Skills
Specialization
Candidates must have an IHK certificate of competence according to §34a GewO and a clean extended background check. Additional qualifications such as first aid and fire safety certifications are preferred.
Minijob F&B (m/w/d) at Accor
Berlin, , Germany - Full Time
Skills Needed
Customer Service, Teamwork, Flexibility, Communication, Hospitality, Adaptability
Specialization
Your personality matters more than your resume, with some prior experience in the hospitality or gastronomy industry preferred. You should enjoy working in diverse departments and bring your character along with your skills.
Head of Data Architecture and Engineering (m / f / d ) at Omio
Berlin, , Germany - Full Time
Skills Needed
Data Architecture, Data Engineering, Gcp, Data Modelling, Data Quality, Apache Spark, Scala, Java, Python, Stakeholder Management, Problem Solving, Communication, Team Leadership, Data Governance, Cloud Technologies, Data Pipelines
Specialization
Candidates should have extensive experience in complex data architectures within GCP and a deep understanding of data modelling approaches. Strong communication skills and a solution-oriented mindset are essential for this role.
Experience Required
Minimum 10 year(s)
Head of Data Architecture and Engineering (m / f / d ) at Omio
Berlin, , Germany - Full Time
Skills Needed
Data Architecture, Data Engineering, Gcp, Data Modelling, Data Quality, Apache Spark, Scala, Java, Python, Sql, Docker, Terraform, Looker, Airflow, Dbt, Stakeholder Management
Specialization
Candidates should have extensive experience in complex data architectures within GCP and a deep understanding of data modelling approaches. Strong communication skills and a solution-oriented mindset are essential, along with experience in large-scale data processing technologies.
Experience Required
Minimum 10 year(s)
AI Automations Engineer at LoadUp GmbH
Berlin, , Germany - Full Time
Skills Needed
Artificial Intelligence, Machine Learning, Automation Technologies, Large Language Models, Javascript, Typescript, Python, Analytical Thinking, Team Spirit, Initiative, Automation Tools
Specialization
Candidates should have a degree in a relevant field and basic knowledge of AI and automation technologies. Hands-on experience with LLM applications and familiarity with JavaScript and Python are also required.