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Technical Support Team Lead, FME Form at Safe Software Inc
Surrey, BC, Canada - Full Time
Skills Needed
Soft Skills, Confluence, Interpersonal Skills, Zendesk, Jira
Specialization
A technical customer-facing role
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Intern/Student COOP | Structural or Mechanical at RIO Tinto
Labrador City, NL A2V 2Y6, Canada - Full Time
Skills Needed
Engineering Drawings, Teams, Leadership Skills, Structural Engineering, English, Communication Skills
Qualification
Graduate
Chef d’équipe en développement logiciel / Software Development Team Lead at SuccessFinder Inc
Montréal, QC H3A 2R7, Canada - Full Time
Skills Needed
Agile Methodologies, Django, Python, Java, Postgresql, Docker, Continuous Improvement, Software Development, Kubernetes, Aws, Node.Js, Nosql, Mysql, Javascript
Qualification
Graduate
Head of Revenue Operations at commonsku
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Project Manager at Providence Healthcare
Vancouver, BC V6Z 2A9, Canada - Full Time
Skills Needed
Persuasion, Integrated Care, Conflict, Research, Dignity, Discretion, Professional Development, Confidentiality, Regulations, Project Plans, Training, Large Projects, Teaching, Database, Word Processing, Leadership, Health Care Systems, Presentation Skills, Funding
Specialization
Relevant Field
Qualification
Graduate
Adjudicator, Impaired at Government of Alberta
Edmonton, AB, Canada - Full Time
Skills Needed
Conflict Resolution, Negotiation, Working Experience, Legislation, Criminal Justice, Sensitivity, Fact, Tribunals, Report Writing, Public Policy, Mediation, Confidentiality, Communication Skills, Research, Critical Thinking, Public Administration
Specialization
A related two-year diploma and a minimum of six (6) years of related experience; a related one-year certificate and a minimum of seven (7) years of related experience; or a minimum of eight (8) years of related experience in lieu of formal education.
Qualification
Diploma
Laboratory Technician at Amalgamated Dairies Limited
Summerside, PE, Canada - Full Time
Skills Needed
Measurements, Technical Training, Email, Microsoft Excel, Documentation
Qualification
Diploma
Marketing Associate, Immunology-Fixed Term Contract (Toronto)-Johnson & Joh at Johnson Johnson
Toronto, ON, Canada - Full Time
Skills Needed
Patient Outcomes, Market Data, Communication Skills, Compliance Regulations
Qualification
MBA
Experience Required
Minimum 2 year(s)
Underground Drill Technician at Mader Group
Montréal, QC, Canada - Full Time
Skills Needed
Vision Care, Operations, Life Insurance, French, Dental Care, Overtime, English, Disability Insurance
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Customer Service Representative at UHaul
Stoney Creek, ON L8J 2T7, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
pastry maker at Minoo Bakery
Coquitlam, BC V3B 2P5, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Secondary (high) school graduation certificate
Qualification
Trade Certificate
Experience Required
Minimum 3 year(s)
Change Manager at BMO Financial Group
Toronto, ON, Canada - Full Time
Skills Needed
Time Management, Enterprise, Root Cause, Influencer, Secondary Education, Communication Skills
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Assistant Manager - CR1103 at Carters
Burnaby, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
user support technician at VVR Technologies Inc
Markham, ON L6E 1A6, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Manager, Financial Systems (6-Month Contract) at OCS
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Research Project Coordinator Analyst - Hematuria at Nova Scotia Health Authority
Halifax, NS B3K 4N1, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HR Generalist at White Ash Group
Montréal, QC, Canada - Full Time
Skills Needed
Communication Skills, Chemicals, French, It
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Site Director - 15/16 York St - Full-Time Days at Paladin Security
Toronto, ON, Canada - Full Time
Skills Needed
Completion, Diplomacy, Addition, Security, It, Regulations, Communication Skills, Interpersonal Skills
Specialization
A security/life safety risk management or criminology-related discipline is preferred or equivalent level of mature security experience
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Development Associate, Development Advisory at Colliers
Toronto, ON, Canada - Full Time
Skills Needed
Project Design, Approvals, Project Plans, Directors, Schedules, Client Correspondence
Specialization
Architecture engineering urban planning business or urban land economics
Qualification
Graduate
Chef Comptable at Fuze HR Solutions Inc Internal
Saint-leonard, QC, Canada - Full Time
Skills Needed
Finance, Financial Analysis, English, Accounting Standards, Leadership Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Technical Support Team Lead, FME Form at Safe Software Inc
Surrey, BC, Canada -
Full Time


Start Date

Immediate

Expiry Date

05 Aug, 25

Salary

80100.0

Posted On

14 May, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Soft Skills, Confluence, Interpersonal Skills, Zendesk, Jira

Industry

Outsourcing/Offshoring

Description
  • Location: his opportunity can be remote within Canada (excluding Quebec), or onsite/hybrid in the Vancouver, BC Lower Mainland. Our head office is in Surrey, BC.
  • Annual Base Salary: $80,100 - $93,400 CAD
  • Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal background check.

TECHNICAL SUPPORT TEAM LEAD, FME FORM

Safe Software is seeking a Technical Support Team Lead to join our growing Customer Success team. In this role, you’ll lead a group of technical specialists who support customers using FME Form. Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent, high-quality support.
You’ll also collaborate across departments to improve customer experience, advocate for product enhancements, and drive knowledge sharing across the FME community.

KNOWLEDGE:

  • Work alongside the team to share solved problems with the user community through our blog, knowledge articles, or webinars.

QUALIFICATIONS, SKILLS, AND COMPETENCIES

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

  • Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role.
  • 3-5+ years working with technical products in a customer support capacity.
  • 1-2+ years experience in a leadership or mentorship role (or equivalent experience).
  • Strong creative problem modelling and solving skills.
  • Self-motivated and able to make decisions on the spot.
  • Excellent communication and interpersonal skills.
  • A demonstrated ability to learn and adapt quickly.
  • Ability to work well independently and with others.
  • Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms.
  • Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovative

ABOUT SAFE SOFTWARE

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.
Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Responsibilities

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

  • Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role.
  • 3-5+ years working with technical products in a customer support capacity.
  • 1-2+ years experience in a leadership or mentorship role (or equivalent experience).
  • Strong creative problem modelling and solving skills.
  • Self-motivated and able to make decisions on the spot.
  • Excellent communication and interpersonal skills.
  • A demonstrated ability to learn and adapt quickly.
  • Ability to work well independently and with others.
  • Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms.
  • Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovativ
Technical Support Team Lead, FME Form at Safe Software Inc
Surrey, BC, Canada - Full Time
Skills Needed
Soft Skills, Confluence, Interpersonal Skills, Zendesk, Jira
Specialization
A technical customer-facing role
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Intern/Student COOP | Structural or Mechanical at RIO Tinto
Labrador City, NL A2V 2Y6, Canada - Full Time
Skills Needed
Engineering Drawings, Teams, Leadership Skills, Structural Engineering, English, Communication Skills
Qualification
Graduate
Chef d’équipe en développement logiciel / Software Development Team Lead at SuccessFinder Inc
Montréal, QC H3A 2R7, Canada - Full Time
Skills Needed
Agile Methodologies, Django, Python, Java, Postgresql, Docker, Continuous Improvement, Software Development, Kubernetes, Aws, Node.Js, Nosql, Mysql, Javascript
Qualification
Graduate
Head of Revenue Operations at commonsku
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Project Manager at Providence Healthcare
Vancouver, BC V6Z 2A9, Canada - Full Time
Skills Needed
Persuasion, Integrated Care, Conflict, Research, Dignity, Discretion, Professional Development, Confidentiality, Regulations, Project Plans, Training, Large Projects, Teaching, Database, Word Processing, Leadership, Health Care Systems, Presentation Skills, Funding
Specialization
Relevant Field
Qualification
Graduate
Adjudicator, Impaired at Government of Alberta
Edmonton, AB, Canada - Full Time
Skills Needed
Conflict Resolution, Negotiation, Working Experience, Legislation, Criminal Justice, Sensitivity, Fact, Tribunals, Report Writing, Public Policy, Mediation, Confidentiality, Communication Skills, Research, Critical Thinking, Public Administration
Specialization
A related two-year diploma and a minimum of six (6) years of related experience; a related one-year certificate and a minimum of seven (7) years of related experience; or a minimum of eight (8) years of related experience in lieu of formal education.
Qualification
Diploma
Laboratory Technician at Amalgamated Dairies Limited
Summerside, PE, Canada - Full Time
Skills Needed
Measurements, Technical Training, Email, Microsoft Excel, Documentation
Qualification
Diploma
Marketing Associate, Immunology-Fixed Term Contract (Toronto)-Johnson & Joh at Johnson Johnson
Toronto, ON, Canada - Full Time
Skills Needed
Patient Outcomes, Market Data, Communication Skills, Compliance Regulations
Qualification
MBA
Experience Required
Minimum 2 year(s)
Underground Drill Technician at Mader Group
Montréal, QC, Canada - Full Time
Skills Needed
Vision Care, Operations, Life Insurance, French, Dental Care, Overtime, English, Disability Insurance
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Customer Service Representative at UHaul
Stoney Creek, ON L8J 2T7, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
pastry maker at Minoo Bakery
Coquitlam, BC V3B 2P5, Canada - Full Time
Skills Needed
Good Communication Skills
Specialization
Secondary (high) school graduation certificate
Qualification
Trade Certificate
Experience Required
Minimum 3 year(s)
Change Manager at BMO Financial Group
Toronto, ON, Canada - Full Time
Skills Needed
Time Management, Enterprise, Root Cause, Influencer, Secondary Education, Communication Skills
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Assistant Manager - CR1103 at Carters
Burnaby, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
user support technician at VVR Technologies Inc
Markham, ON L6E 1A6, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Manager, Financial Systems (6-Month Contract) at OCS
Toronto, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Research Project Coordinator Analyst - Hematuria at Nova Scotia Health Authority
Halifax, NS B3K 4N1, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
HR Generalist at White Ash Group
Montréal, QC, Canada - Full Time
Skills Needed
Communication Skills, Chemicals, French, It
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Site Director - 15/16 York St - Full-Time Days at Paladin Security
Toronto, ON, Canada - Full Time
Skills Needed
Completion, Diplomacy, Addition, Security, It, Regulations, Communication Skills, Interpersonal Skills
Specialization
A security/life safety risk management or criminology-related discipline is preferred or equivalent level of mature security experience
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Development Associate, Development Advisory at Colliers
Toronto, ON, Canada - Full Time
Skills Needed
Project Design, Approvals, Project Plans, Directors, Schedules, Client Correspondence
Specialization
Architecture engineering urban planning business or urban land economics
Qualification
Graduate
Chef Comptable at Fuze HR Solutions Inc Internal
Saint-leonard, QC, Canada - Full Time
Skills Needed
Finance, Financial Analysis, English, Accounting Standards, Leadership Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
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