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Guest Service Agent at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Service Focused Personality, Experience With Opera, Fluency In English, Fluency In Arabic, Customer Service, Upselling, Hotel Industry Experience
Specialization
A service-focused personality is essential, and prior experience is an asset. Candidates should have experience with Opera or a related system, fluency in English and Arabic, and relevant experience in the hotel industry.
Experience Required
Minimum 2 year(s)
Workshop Planner | Al-Futtaim Automotive | BYD at Al Futtaim Private Company LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Communication, Coordination, Ms Excel, Dms Systems, Hsse Commitment, Operational Excellence, Data Driven Planning, Analytical Skills, Organizational Skills
Specialization
Candidates should have a diploma in Automotive Technology or Mechanical Engineering and 5-7 years of automotive customer service experience, including 2 years in a supervisory role. Knowledge of workshop operations and DMS systems is essential.
Experience Required
Minimum 5 year(s)
Guest Experience Expert at Courtyard by Marriott Somerset KY
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Guest Service, Communication, Problem Solving, Attention To Detail, Customer Engagement, Operational Support, Local Knowledge, Confidentiality, Professional Appearance, Teamwork
Specialization
A high school diploma or G.E.D. equivalent is preferred, but no related work or supervisory experience is required. The role does not require any specific licenses or certifications.
Allergists - Dubai Needs You at Allocation Assist DMCC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Allergy Treatment, Immunology, Patient Care, Diagnosis, Treatment Plans, Medication Prescription, Patient Education, Collaboration, Critical Thinking, Problem Solving
Specialization
Candidates must have a medical degree, complete a residency in Allergy and Immunology, and have at least 5 years of experience in the field. A current medical license and fellowship in Allergy and Immunology are preferred.
Experience Required
Minimum 5 year(s)
Guest Service Agent at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Guest Service, Customer Focus, Communication Skills, Problem Solving, Attention To Detail, Organizational Skills, Multitasking, Flexibility, Computer Skills, Knowledge Of Local Attractions, Teamwork, Hospitality Management, Concierge Services, Property Management Systems, Service Orientation, Positive Attitude
Specialization
Candidates should have proven experience in a customer-facing role within the hospitality industry and possess excellent communication skills in English. A strong service-oriented mindset and proficiency in property management systems are also essential.
Spa Attendant at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Cleanliness, Guest Service, Spa Operations, Safety Procedures, Inventory Management, Communication, Teamwork, Attention To Detail, Customer Assistance, Problem Solving, First Aid, Cpr Certification, Organizational Skills, Time Management, Professionalism, Service Orientation
Specialization
Candidates should have a minimum of 1 year of experience in a spa, wellness, or hospitality environment. Knowledge of spa operations and guest service standards is preferred, along with First Aid and CPR certification.
Telesales Officer (Outsource role) at ADIB Candidate Experience site
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Excellent Communication Skills, Good Problem Solving Skills, Flexibility, Customer Service Skills, Interpersonal Skills, Convincing Skills, Basic Ms Office Skills
Specialization
Candidates should have previous banking experience in a similar role and a fair understanding of the bank's products and services. Good interpersonal and customer service skills are essential for resolving customer complaints.
Head of Commercial, Sales & Membership | Dubai Job Post at Fit Staff Recruitment Agency
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Commercial Strategy, Membership Acquisition, Sales Performance, Corporate Partnerships, B2b Growth, Retail Revenue, Financial Acumen, Leadership, Team Development, Performance Culture, Market Positioning, Data Analysis, Negotiation Skills, Customer Retention, Product Innovation, Communication Skills
Specialization
Candidates should have 5-10 years of leadership experience in the fitness or membership-based industry, with a proven track record in managing multi-site operations. Strong financial acumen and excellent communication skills are essential, along with a passion for fitness.
Experience Required
Minimum 5 year(s)
Officer - Key Accounts at DMCC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Client Relationship Management, Communication Skills, Problem Solving, Account Management, Cross Selling, Feedback Collection, Team Coordination, Service Improvement, Root Cause Analysis, Computer Literacy, Powerpoint Skills, Listening Skills, Verbal Communication, Written Communication, People Skills, English Language
Specialization
Candidates should have a degree in management or a related field, along with 1-3 years of experience in client relationship management. Strong communication skills and a high level of computer literacy are also required.
Mechanical Inspector at KEO International Consultants
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Mechanical Inspection, Quality Control, Safety Compliance, Health Assessment, Environmental Issues, Contract Review, Technical Input, Coordination, Documentation, Reporting, Inspection Requests, Non Conformance Reports, Shop Drawings Review, Progress Monitoring, Risk Assessment, Construction Standards
Specialization
Candidates should have 7 years of work experience and a Diploma or Bachelor degree in Engineering. Experience with Towers projects in the UAE is preferred.
Experience Required
Minimum 5 year(s)
Lead Officer - Brand at DMCC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Brand Management, Client Relationship Management, Communication Skills, Market Research, Brand Strategy, Creative Collaboration, Report Preparation, Brand Guidelines, Campaign Implementation, Data Analysis, Trend Monitoring, Training And Workshops, Brand Approval Process, Creative Briefing, Audit And Compliance, Stakeholder Management
Specialization
Candidates should have a bachelor's degree in Brand, Marketing, or a related field, along with 5+ years of experience in branding. Strong communication skills and familiarity with local authority regulations are preferred.
Experience Required
Minimum 5 year(s)
Revenue Manager at IBMC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Revenue Ownership, Sales Leadership, Marketing Strategy, Pipeline Management, Commercial Strategy, Client Expansion, Cross Functional Alignment, Revenue Reporting, Negotiation Skills, Team Building, Coaching, Performance Standards, Demand Generation, Partnership Management, Forecasting, Client Retention
Specialization
Candidates should have 6–10 years of experience in B2B services, with a proven track record in closing deals and managing revenue targets. Strong commercial negotiation skills and the ability to collaborate with HR and operations leadership are essential.
Experience Required
Minimum 5 year(s)
Chief Revenue Officer at IBMC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Revenue Ownership, Sales Leadership, Marketing Strategy, Pipeline Management, Commercial Strategy, Client Expansion, Cross Functional Alignment, Revenue Reporting, Negotiation Skills, Team Building, Coaching, Performance Standards, Demand Generation, Partnership Management, Forecasting, Client Retention
Specialization
Candidates should have 6–10 years of experience in B2B services, with a proven track record in closing deals and owning revenue targets. Strong commercial negotiation skills and experience in building or leading sales teams are essential.
Experience Required
Minimum 5 year(s)
Welcome Ambassador at Residence Inn by Marriott Nashville Opryland
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Guest Services, Communication, Problem Solving, Customer Experience, Operational Needs, Local Area Knowledge, Professional Appearance, Confidentiality, Safety Awareness, Teamwork, Initiative, Attention To Detail, Physical Stamina, Service Orientation, Adaptability, Time Management
Specialization
A high school diploma or G.E.D. equivalent is preferred, but no related work or supervisory experience is required. The role does not require any specific licenses or certifications.
Retail Commercial Consultant at Da Vinci
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Sales, Negotiation, Relationship Building, Retail Leasing, F&B Leasing, Market Trends, Client Advising, Footfall Analysis, Unit Selection, Rental Strategy, Brand Positioning, Customer Journeys, Commercial Terms, High Value Transactions, Mentorship, Marketing Support
Specialization
The ideal candidate should be driven and commercially minded with strong sales and negotiation skills. Retail and/or F&B leasing experience is desirable, along with a solid understanding of customer journeys and brand positioning.
Guest Relations Supervisor at Minor International
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Guest Relations, Hospitality, Team Supervision, Training, Conflict Resolution, Communication, Leadership, Customer Service, Operations Coordination, Quality Control, Feedback Management, Upselling, Detail Oriented, Multitasking, Front Office Software, Problem Solving
Specialization
Candidates should have a certificate in Hospitality Management or a related field and a minimum of 2-3 years of experience in guest relations or front office roles. Strong communication, leadership, and conflict-resolution skills are essential.
Experience Required
Minimum 2 year(s)
Waiter/Waitress at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Customer Service, Food Knowledge, Beverage Knowledge, Sanitation Policies, Attention To Detail, Calm Under Pressure, Communication Skills, Teamwork
Specialization
Candidates should have a minimum of 1 year of experience as a waiter in a reputable hotel or restaurant. Strong food and beverage product knowledge is essential, along with the ability to remain calm and courteous under pressure.
VP - IT Delivery & Digital Enablement - Airline Operations at flydubai
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
It Management, Digital Transformation, Operational Efficiency, Cost Optimization, Project Delivery, Cross Functional Collaboration, Emerging Technologies, Data Security, Agile Delivery, Customer Experience, Service Management, Team Leadership, Strategic Thinking, Business Acumen, Change Management, Vendor Management
Specialization
Candidates should have a Bachelor's degree in a related field, with a preference for a Master's degree or MBA. A minimum of 15 years of IT management experience, including 5 years in a leadership role within transformation programs, is required, along with knowledge of the airline industry and emerging technologies.
Experience Required
Minimum 10 year(s)
Group Head of Cloud Platform Engineering at Network International
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Cloud Technologies, Leadership, Strategic Oversight, Global Mindset, Cohesive Solutions, Scalable Solutions
Specialization
The ideal candidate should have extensive experience in cloud technologies and a global mindset. Strong leadership skills and the ability to manage complex cloud infrastructures are essential.
Experience Required
Minimum 10 year(s)
Cluster Sales Manager-Leisure at InterContinental Residences Dubai Business at IHG Career
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Sales Strategy, Market Development, Account Management, Business Development, Operational Excellence, Revenue Management, Negotiation, Communication, Presentation Skills, Relationship Building, Analytical Skills, Networking, Flexibility, Team Collaboration, Customer Focus, Market Analysis
Specialization
Candidates should have a bachelor's degree in a relevant field and 3-5 years of experience in leisure sales within a luxury hotel environment. A proven track record in achieving sales targets and experience with hotel pre-openings are highly desirable.
Experience Required
Minimum 2 year(s)
Guest Service Agent at Accor
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Focused Personality, Experience with Opera, Fluency in English, Fluency in Arabic, Customer Service, Upselling, Hotel Industry Experience

Industry

Hospitality

Description
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Job Description Guest Service Agent First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. What you will be doing: Greet, check-in, respond to requests, and settle accounts while providing exceptional service. Take the initiative to add a personalized experience. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling. Qualifications Your experience and skills include: Service focused personality is essential; experience is an asset. Prior experience working with Opera / Opera cloud or a related system. Fluency in English & Arabic; additional languages are a plus. Bachelors or diplomas/certifications are required. Worked in 5* Hotel or relevant experience is a must with in Hotel industry. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

How To Apply:

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Responsibilities
As a Guest Service Agent, you will take care of guests from arrival to departure, ensuring a memorable experience. You will greet, check-in, respond to requests, and promote hotel facilities while providing exceptional service.
Guest Service Agent at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Service Focused Personality, Experience With Opera, Fluency In English, Fluency In Arabic, Customer Service, Upselling, Hotel Industry Experience
Specialization
A service-focused personality is essential, and prior experience is an asset. Candidates should have experience with Opera or a related system, fluency in English and Arabic, and relevant experience in the hotel industry.
Experience Required
Minimum 2 year(s)
Workshop Planner | Al-Futtaim Automotive | BYD at Al Futtaim Private Company LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Communication, Coordination, Ms Excel, Dms Systems, Hsse Commitment, Operational Excellence, Data Driven Planning, Analytical Skills, Organizational Skills
Specialization
Candidates should have a diploma in Automotive Technology or Mechanical Engineering and 5-7 years of automotive customer service experience, including 2 years in a supervisory role. Knowledge of workshop operations and DMS systems is essential.
Experience Required
Minimum 5 year(s)
Guest Experience Expert at Courtyard by Marriott Somerset KY
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Guest Service, Communication, Problem Solving, Attention To Detail, Customer Engagement, Operational Support, Local Knowledge, Confidentiality, Professional Appearance, Teamwork
Specialization
A high school diploma or G.E.D. equivalent is preferred, but no related work or supervisory experience is required. The role does not require any specific licenses or certifications.
Allergists - Dubai Needs You at Allocation Assist DMCC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Allergy Treatment, Immunology, Patient Care, Diagnosis, Treatment Plans, Medication Prescription, Patient Education, Collaboration, Critical Thinking, Problem Solving
Specialization
Candidates must have a medical degree, complete a residency in Allergy and Immunology, and have at least 5 years of experience in the field. A current medical license and fellowship in Allergy and Immunology are preferred.
Experience Required
Minimum 5 year(s)
Guest Service Agent at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Guest Service, Customer Focus, Communication Skills, Problem Solving, Attention To Detail, Organizational Skills, Multitasking, Flexibility, Computer Skills, Knowledge Of Local Attractions, Teamwork, Hospitality Management, Concierge Services, Property Management Systems, Service Orientation, Positive Attitude
Specialization
Candidates should have proven experience in a customer-facing role within the hospitality industry and possess excellent communication skills in English. A strong service-oriented mindset and proficiency in property management systems are also essential.
Spa Attendant at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Cleanliness, Guest Service, Spa Operations, Safety Procedures, Inventory Management, Communication, Teamwork, Attention To Detail, Customer Assistance, Problem Solving, First Aid, Cpr Certification, Organizational Skills, Time Management, Professionalism, Service Orientation
Specialization
Candidates should have a minimum of 1 year of experience in a spa, wellness, or hospitality environment. Knowledge of spa operations and guest service standards is preferred, along with First Aid and CPR certification.
Telesales Officer (Outsource role) at ADIB Candidate Experience site
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Excellent Communication Skills, Good Problem Solving Skills, Flexibility, Customer Service Skills, Interpersonal Skills, Convincing Skills, Basic Ms Office Skills
Specialization
Candidates should have previous banking experience in a similar role and a fair understanding of the bank's products and services. Good interpersonal and customer service skills are essential for resolving customer complaints.
Head of Commercial, Sales & Membership | Dubai Job Post at Fit Staff Recruitment Agency
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Commercial Strategy, Membership Acquisition, Sales Performance, Corporate Partnerships, B2b Growth, Retail Revenue, Financial Acumen, Leadership, Team Development, Performance Culture, Market Positioning, Data Analysis, Negotiation Skills, Customer Retention, Product Innovation, Communication Skills
Specialization
Candidates should have 5-10 years of leadership experience in the fitness or membership-based industry, with a proven track record in managing multi-site operations. Strong financial acumen and excellent communication skills are essential, along with a passion for fitness.
Experience Required
Minimum 5 year(s)
Officer - Key Accounts at DMCC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Client Relationship Management, Communication Skills, Problem Solving, Account Management, Cross Selling, Feedback Collection, Team Coordination, Service Improvement, Root Cause Analysis, Computer Literacy, Powerpoint Skills, Listening Skills, Verbal Communication, Written Communication, People Skills, English Language
Specialization
Candidates should have a degree in management or a related field, along with 1-3 years of experience in client relationship management. Strong communication skills and a high level of computer literacy are also required.
Mechanical Inspector at KEO International Consultants
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Mechanical Inspection, Quality Control, Safety Compliance, Health Assessment, Environmental Issues, Contract Review, Technical Input, Coordination, Documentation, Reporting, Inspection Requests, Non Conformance Reports, Shop Drawings Review, Progress Monitoring, Risk Assessment, Construction Standards
Specialization
Candidates should have 7 years of work experience and a Diploma or Bachelor degree in Engineering. Experience with Towers projects in the UAE is preferred.
Experience Required
Minimum 5 year(s)
Lead Officer - Brand at DMCC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Brand Management, Client Relationship Management, Communication Skills, Market Research, Brand Strategy, Creative Collaboration, Report Preparation, Brand Guidelines, Campaign Implementation, Data Analysis, Trend Monitoring, Training And Workshops, Brand Approval Process, Creative Briefing, Audit And Compliance, Stakeholder Management
Specialization
Candidates should have a bachelor's degree in Brand, Marketing, or a related field, along with 5+ years of experience in branding. Strong communication skills and familiarity with local authority regulations are preferred.
Experience Required
Minimum 5 year(s)
Revenue Manager at IBMC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Revenue Ownership, Sales Leadership, Marketing Strategy, Pipeline Management, Commercial Strategy, Client Expansion, Cross Functional Alignment, Revenue Reporting, Negotiation Skills, Team Building, Coaching, Performance Standards, Demand Generation, Partnership Management, Forecasting, Client Retention
Specialization
Candidates should have 6–10 years of experience in B2B services, with a proven track record in closing deals and managing revenue targets. Strong commercial negotiation skills and the ability to collaborate with HR and operations leadership are essential.
Experience Required
Minimum 5 year(s)
Chief Revenue Officer at IBMC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Revenue Ownership, Sales Leadership, Marketing Strategy, Pipeline Management, Commercial Strategy, Client Expansion, Cross Functional Alignment, Revenue Reporting, Negotiation Skills, Team Building, Coaching, Performance Standards, Demand Generation, Partnership Management, Forecasting, Client Retention
Specialization
Candidates should have 6–10 years of experience in B2B services, with a proven track record in closing deals and owning revenue targets. Strong commercial negotiation skills and experience in building or leading sales teams are essential.
Experience Required
Minimum 5 year(s)
Welcome Ambassador at Residence Inn by Marriott Nashville Opryland
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Guest Services, Communication, Problem Solving, Customer Experience, Operational Needs, Local Area Knowledge, Professional Appearance, Confidentiality, Safety Awareness, Teamwork, Initiative, Attention To Detail, Physical Stamina, Service Orientation, Adaptability, Time Management
Specialization
A high school diploma or G.E.D. equivalent is preferred, but no related work or supervisory experience is required. The role does not require any specific licenses or certifications.
Retail Commercial Consultant at Da Vinci
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Sales, Negotiation, Relationship Building, Retail Leasing, F&B Leasing, Market Trends, Client Advising, Footfall Analysis, Unit Selection, Rental Strategy, Brand Positioning, Customer Journeys, Commercial Terms, High Value Transactions, Mentorship, Marketing Support
Specialization
The ideal candidate should be driven and commercially minded with strong sales and negotiation skills. Retail and/or F&B leasing experience is desirable, along with a solid understanding of customer journeys and brand positioning.
Guest Relations Supervisor at Minor International
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Guest Relations, Hospitality, Team Supervision, Training, Conflict Resolution, Communication, Leadership, Customer Service, Operations Coordination, Quality Control, Feedback Management, Upselling, Detail Oriented, Multitasking, Front Office Software, Problem Solving
Specialization
Candidates should have a certificate in Hospitality Management or a related field and a minimum of 2-3 years of experience in guest relations or front office roles. Strong communication, leadership, and conflict-resolution skills are essential.
Experience Required
Minimum 2 year(s)
Waiter/Waitress at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Customer Service, Food Knowledge, Beverage Knowledge, Sanitation Policies, Attention To Detail, Calm Under Pressure, Communication Skills, Teamwork
Specialization
Candidates should have a minimum of 1 year of experience as a waiter in a reputable hotel or restaurant. Strong food and beverage product knowledge is essential, along with the ability to remain calm and courteous under pressure.
VP - IT Delivery & Digital Enablement - Airline Operations at flydubai
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
It Management, Digital Transformation, Operational Efficiency, Cost Optimization, Project Delivery, Cross Functional Collaboration, Emerging Technologies, Data Security, Agile Delivery, Customer Experience, Service Management, Team Leadership, Strategic Thinking, Business Acumen, Change Management, Vendor Management
Specialization
Candidates should have a Bachelor's degree in a related field, with a preference for a Master's degree or MBA. A minimum of 15 years of IT management experience, including 5 years in a leadership role within transformation programs, is required, along with knowledge of the airline industry and emerging technologies.
Experience Required
Minimum 10 year(s)
Group Head of Cloud Platform Engineering at Network International
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Cloud Technologies, Leadership, Strategic Oversight, Global Mindset, Cohesive Solutions, Scalable Solutions
Specialization
The ideal candidate should have extensive experience in cloud technologies and a global mindset. Strong leadership skills and the ability to manage complex cloud infrastructures are essential.
Experience Required
Minimum 10 year(s)
Cluster Sales Manager-Leisure at InterContinental Residences Dubai Business at IHG Career
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Sales Strategy, Market Development, Account Management, Business Development, Operational Excellence, Revenue Management, Negotiation, Communication, Presentation Skills, Relationship Building, Analytical Skills, Networking, Flexibility, Team Collaboration, Customer Focus, Market Analysis
Specialization
Candidates should have a bachelor's degree in a relevant field and 3-5 years of experience in leisure sales within a luxury hotel environment. A proven track record in achieving sales targets and experience with hotel pre-openings are highly desirable.
Experience Required
Minimum 2 year(s)