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Full job description

Job Title: Collections Specialist

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.

This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.

What You’ll Be Responsible ForCollections & Payment Recovery

• Make 100+ outbound calls daily to customers with overdue invoices
• Follow up consistently via calls and emails until payment resolution
• Navigate gatekeepers and reach decision-makers responsible for payments
• Handle objections and drive conversations toward payment commitments

Billing Issues & Case Resolution

• Investigate billing discrepancies and customer concerns
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