About the job

About AlphaMind

AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates world-class restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Babylon, Sucre, Bar du Port, Iris, and other award-winning hospitality experiences.

Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.

About CLAP Dubai

Perched high above DIFC, CLAP Dubai is an award-winning restaurant, bar, and lounge that blends cuisine, design, music, mixology, and warm service, inviting guests to tune in and find their own rhythm. The experience unfolds across three distinct spaces — the bar, the dining room, and the open terrace — where every detail moves in harmony with the guest. From golden sunsets to vibrant dinners that evolve into late-night revelry, CLAP captures that perfect balance between luxury and play, where indulgence feels effortless any day of the week.

We are seeking an experienced, guest-focused, and operationally strong Assistant Restaurant Manager to support the leadership team at CLAP Dubai. The ideal candidate will assist in delivering an exceptional dining experience that reflects the brand's identity, while supporting team performance, operational excellence, and commercial results. This position requires strong leadership, a hands-on approach, and the ability to thrive in a high-volume, high-profile hospitality environment.

Position Type: Full-Time

Key Responsibilities

Operations & Service Excellence

• Support the day-to-day operations of the restaurant, bar, and terrace, ensuring seamless and consistent service delivery across all spaces.
• Maintain the highest standards of guest experience in line with CLAP Dubai's brand identity and AlphaMind's operational standards.
• Monitor floor operations during service, proactively resolving any issues to ensure guest satisfaction.
• Ensure all opening and closing procedures are followed and the venue is maintained to the highest standards.
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Team Leadership & Development

• Support the Restaurant Manager in leading, motivating, and developing the front-of-house team, fostering a culture of excellence, accountability, and hospitality.
• Conduct regular briefings, performance check-ins, and on-the-floor coaching to maintain service standards and team engagement.
• Assist in managing scheduling, staffing levels, and resource allocation to meet operational requirements.
• Identify talent within the team and support career development and progression.
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Guest Relations

• Act as a key point of contact for guests, handling feedback, complaints, and special requests with professionalism and care.
• Support the building and maintenance of relationships with regular guests, VIPs, and key clientele to drive loyalty and repeat visits.
• Ensure personalised guest experiences are consistently delivered across all touchpoints.
• Proactively gather guest feedback and support the implementation of improvements to elevate the overall experience.
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Commercial Performance

• Support revenue performance across food, beverage, and covers in line with targets set by senior management.
• Monitor sales, covers, and average spend per head, identifying opportunities to upsell and maximise revenue.
• Assist in the execution of promotional activities and special events.
• Support cost control across labour, wastage, and consumables within agreed budgets.
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Stakeholder Communication

• Liaise with the kitchen, bar, events, and marketing teams to ensure alignment across all operational and commercial activities.
• Support the preparation of operational updates, team performance reports, and guest feedback summaries for leadership.
• Coordinate with HR on recruitment, onboarding, and employee relations matters as directed.
• Facilitate clear and timely communication across all departments to ensure smooth daily operations.
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Documentation & Reporting

• Assist in preparing daily, weekly, and monthly operational reports including covers, revenue, guest feedback, and team performance.
• Maintain accurate records of reservations, incidents, staff schedules, and supplier correspondence.
• Track and report on key performance metrics and operational KPIs.
• Ensure all documentation is accurate, up to date, and easily accessible.
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Risk & Issue Management

• Identify and address operational risks to service quality, team performance, or brand reputation.
• Ensure full compliance with health, safety, and licensing regulations at all times.
• Support the development of contingency plans for high-demand periods, events, or unforeseen operational challenges.
• Follow up on action items to ensure timely resolution of any venue-related issues.
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