We are a rapidly growing software provider and progressive business that offers a variety of digital banking solutions for its customers and organisations all over the world.
Now, we are looking for Customer Support Agent&KYC Analysts in different languages for one of the leading companies in the Financial Services industry in our Dublin Office, Ireland.
Reference: INDOTHER

REQUIRED QUALIFICATIONS:

• Fluent proficiency in German in both speaking and writing.
• Strong problem-solving skills with the ability to provide reasonable solutions to customers.
• Prior experience in customer-oriented or KYC roles is preferred but not essential.
• Excellent written and verbal communication skills in English.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.
• Familiarity with customer service software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.

PREFERRED QUALIFICATIONS:

• High school diploma or equivalent; college degree preferred.
• 1+ years of experience in customer service and/or fraud operations, preferably in a global support environment.
• Excellent communication and interpersonal skills.
  Job Type: Full-time

Application question(s):

• Are you open to working shift work?
• Are you located in Dublin?

Language:

• German (required)

Work authorisation:

• Ireland (required)

Work Location: In perso

• Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
• Maintain detailed records of customer interactions, inquiries, comments, and complaints.
• Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
• Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
• Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.