WHAT WE OFFER:

• Competitive annual salary
• €200 Sign On Bonus
• 20 days holiday plus bank holidays
• Opportunities for continual healthcare training & development
• A lucrative refer a friend scheme - €200 per referral*

ABILITIES, SKILLS, AND BEHAVIOURS

• Dedication and commitment to achieving strategic growth targets.
• Strong communication and relationship management skills.
• Resilience and adaptability in a fast-paced environment.
• Empathy, understanding, and a focus on client-centred care.Commitment to continuous improvement and operational excellence.

ABOUT THE ROLE

As the Coordination Manager, you will lead and oversee the coordination teams, driving growth and ensuring the seamless operation of systems and processes. Your leadership will be pivotal in meeting the strategic objectives outlined in Project 67, including scaling operational capacity, achieving growth targets, and maintaining high standards of compliance and service delivery.
You will manage the daily operations of your coordination team, monitor and maintain system integrity, and ensure alignment with company growth metrics and objectives. Collaboration with the Home Care Services Manager, Senior Management Team, and other stakeholders will be essential to achieving regional and company goals while upholding quality and operational excellence.
In this role, you will also support the training and development of new employees, manage team schedules, oversee client onboarding processes, and ensure all aspects of rostering and service delivery adhere to strategic growth and compliance requirements. Ultimate accountability for meeting travel optimization targets and ensuring system compliance will rest with you.
This role is based in or Tallaght office but travel to other offices is an essential part of the role.

7. ADDITIONAL RESPONSIBILITIES

• Manage the on-call coordination team and ensure effective out of hours response for business continuity.
• Step into coordination duties during team absences, ensuring service continuity.
• Analyse unassigned calls and drive permanent allocations to ensure growth and efficiency.
• Drive growth by identifying and leveraging referral opportunities.
• Stay conversant with relevant standards, legislation, and the Quality Assurance Policy to ensure service excellence