Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management
Overview:
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Join us in unlocking infinite opportunity in Mastercard’s Commercial New Payment Flows (CNPF) organization.
In CNPF, we empower our customer’s businesses to succeed through innovative, trusted payment solutions that deliver a seamless digital-first experience around the world. We are disrupting the industry by developing world-class travel and B2B solutions for our corporate clients around the globe.
The Commercial VCN (Virtual Card Number) payments platform provides Issuers and their Corporates the ability to generate Virtual Cards against Real Cards for commercial spending. It is a highly scalable and customizable solution which addresses cardholder security concerns.
Role
The role is a Manager – Product management reporting to the Director of Product Management.

Overview

• Acts as a business owner and manages long-term and short-term strategic initiatives for a commercialized product.
• Roles in this family oversee product evolution, establish go-to-market strategy, optimize products and resources, implement incremental improvements within the product’s life cycle, conduct ongoing care and maintenance, and manage P&L.

Responsibilities

• Drive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
• Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis
• Leverage the Mastercard “Studio” framework to manage the delivery of ongoing innovation and enhancements to focus Products
• Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation
• Demonstrate depth of knowledge of their Product and the ecosystem in which it operates (e.g. regulatory, legal, technology, competitive environment). Apply this knowledge to the development of winning Product strategies
• Demonstrate awareness of Mastercard’s broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities
• Understand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time and budget
• Work closely with engineering to prioritize features vs modernization / resiliency items
• Understand technical aspects of product ownership to drive conversations and trade offs
• Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan
• Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing
• Lead cross-functional teams in the development of business requirements to achieve Product objectives
• Partner with the Guilds to create and share best practices within the Program with a focus on driving continuous improvement in the Program’s operating model
• Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences
• Develop talent and provide timely feedback, coaching in the moment, and mentoring
• Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.

Experiences

• Experience building and deploying software to the cloud is required
• Experience working directly with engineering teams is required
• Experiences that are a plus include:

o Product management of commercial-based applications
o Collaboration with design teams or product experience designers
o Virtual and/or real card issuance and controls
o Experience at or integrating with a credit card processor
o Experience at integration with a third-party virtual card generator
o Experience with platform migration from monolith to microservices
o Experience with platform modernization
o Experience leading customer migrations
o Developing API-based product roadmaps

o Experience with core Mastercard network

• Proven ability to lead in a matrix environment
• Can deliver high quality products/services in a high growth environment where priorities shift rapidly
• Ability to use hard data and metrics to back up assumptions and develop business cases
• Demonstrated ability to operate with complete independence and autonomy
• Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams
• Extensive experience building and launching products
• Comprehensive experience in Agile delivery methodologies (Scrum, Kanban, etc.)
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual product teams across the organization
• Experience translating strategies into product launches and implementation plans in multiple markets

What we offer
In line with Mastercard’s total compensation philosophy, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus depending on the role. Mastercard also provides health and wellness benefits, access to retirement savings including a best-in-class company match, gender-inclusive benefits and more.
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Responsibilities

• Drive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
• Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis
• Leverage the Mastercard “Studio” framework to manage the delivery of ongoing innovation and enhancements to focus Products
• Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation
• Demonstrate depth of knowledge of their Product and the ecosystem in which it operates (e.g. regulatory, legal, technology, competitive environment). Apply this knowledge to the development of winning Product strategies
• Demonstrate awareness of Mastercard’s broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities
• Understand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time and budget
• Work closely with engineering to prioritize features vs modernization / resiliency items
• Understand technical aspects of product ownership to drive conversations and trade offs
• Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan
• Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing
• Lead cross-functional teams in the development of business requirements to achieve Product objectives
• Partner with the Guilds to create and share best practices within the Program with a focus on driving continuous improvement in the Program’s operating model
• Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences
• Develop talent and provide timely feedback, coaching in the moment, and mentoring
• Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines