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Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Support, Team Leadership, Zendesk, Problem Solving, Communication, Organizational Skills, Client Management, Process Improvement, Quality Assurance, Documentation, Data Analysis, Automation, Workflow Optimization, Mentorship, Collaboration, Legal Tech
Specialization
Candidates must have over 6 years of experience in customer support management, ideally in SaaS or legal-tech environments. Strong communication skills and proficiency with Zendesk are essential.
Experience Required
Minimum 5 year(s)
Promotor de campo / terminales bancarias at MarcoMKT
Benito Juárez, Nuevo León, Mexico - Full Time
Skills Needed
Sales, Negotiation, Client Prospecting, Customer Service
Specialization
Candidates should have experience in selling tangible or intangible products and in prospecting potential clients. Availability to travel to different locations is also required.
Experience Required
Minimum 2 year(s)
Promotor de campo / terminales bancarias at MarcoMKT
Benito Juárez, Nuevo León, Mexico - Full Time
Skills Needed
Sales, Negotiation, Client Prospecting, Customer Service
Specialization
Candidates should have experience in selling tangible or intangible products and in prospecting potential clients. Availability to travel to different locations is also required.
Experience Required
Minimum 2 year(s)
Talent Acquisition Coordinator (remote, contract) at Job Mobz
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Recruiting Coordination, Interview Scheduling, Documentation Management, Confidentiality, Process Improvement, Bilingual Communication, Organizational Skills, Multitasking, Team Collaboration, Adaptability, Ats Greenhouse
Specialization
Candidates should have 3+ years of recruiting coordinator experience in a large tech company and be fluent in both English and Spanish. Experience with ATS Greenhouse and the ability to work in a fast-paced environment are also required.
Experience Required
Minimum 2 year(s)
Lead Clinical Research Associate at PSI CRO
Ciudad de México, , Mexico - Full Time
Skills Needed
Clinical Research, Site Monitoring, Project Management, Data Integrity, Compliance, Oncology, Cell Therapy, Gene Therapy, Radiation Therapy, Communication, Collaboration, Problem Solving, Training, Regulatory Submissions, Adverse Events Management, Multitasking
Specialization
Candidates must have a relevant educational background and a minimum of 4 years of site monitoring experience, particularly in the United States. Strong experience in Oncology and familiarity with various therapies is preferred.
Experience Required
Minimum 5 year(s)
Analista de Tráfico at Bosch Group
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
Data Analysis, Logistics Management, Cost Optimization, Communication Skills, Problem Solving, Attention To Detail, Team Collaboration, Regulatory Compliance, Dashboard Development, Transport Coordination, Performance Evaluation, Root Cause Analysis, Budgeting, Forecasting, Erp Systems Knowledge, Proactivity
Specialization
A bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is required. The candidate should have 1 to 3 years of experience in transportation coordination or logistics management.
Enterprise Account Executive at roller software
Ciudad Juárez, chihuahua, Mexico - Full Time
Skills Needed
Saas Sales, Strategic Planning, Customer Relationship Management, Sales Cycle Management, Communication Skills, Interpersonal Skills, Team Collaboration, Problem Solving, Attention To Detail, Adaptability, Presentation Skills, Market Knowledge, Upselling, Discovery Sessions, Sales Quotas, Crm Tools
Specialization
You have a Bachelor’s degree in Business, Marketing, Sales, or a related field and bring a minimum of 7-10 years of SaaS sales experience. Excellent communication and interpersonal skills enable you to thrive in a collaborative team environment.
Experience Required
Minimum 5 year(s)
Analista De Desarrollo e Innovación at Colombina
La Paila, Hidalgo, Mexico - Full Time
Skills Needed
Química Pura, Ingeniería Química, Ingeniería De Alimentos, Ingeniería Industrial, Excel, Powerpoint, Sap, Inglés, Formulación, Protocolos Técnicos, Registros Sanitarios, Gestión De Empaques, Certificaciones, Rotulado, Trabajo En Equipo, Metodología
Specialization
Candidates should have a degree in Pure Chemistry, Chemical Engineering, Food Engineering, Industrial Engineering, or related fields. Basic knowledge of Excel, PowerPoint, and SAP is preferred, along with 1 to 2 years of experience in similar roles.
Remote Executive Project Coordinator (LATAM) at FreedUp
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Task Delegation, Scheduling, Crm Management, Communication, Organizational Skills, Problem Solving, Initiative, Time Management, Bookkeeping, Reporting, Phone Management, Email Management, Calendar Coordination, Hubspot, Clickup, Jira
Specialization
Candidates should have 3+ years of experience in a similar role and strong skills in phone and email management, calendar coordination, and CRM data entry. Proficiency in tools like HubSpot and project management software is essential.
Experience Required
Minimum 2 year(s)
Principal ML Engineer, Ad Performance at LP Careers Page
Toluca, State of Mexico, Mexico - Full Time
Skills Needed
Machine Learning, Personalization, Deep Learning, Causal Inference, Multi Armed Bandits, Graph Based Models, Architecting Ml Platforms, Technical Mentorship, Innovation, Data Driven Content, Real Time Learning, Exploration/Exploitation, Privacy Preserving Personalization, Responsible Ai Practices, Advanced Ml Solutions, Technical Influence
Specialization
Expertise in building ML systems with a focus on large-scale personalization is essential. A proven track record in architecting ML platforms and innovating in personalization or recommender systems is required.
Experience Required
Minimum 10 year(s)
LM014: Courier at FedEx
, , Mexico - Full Time
Skills Needed
N/A
Specialization
Candidates should possess a valid driver's license and a clean driving record. Previous experience in a courier or delivery role is preferred.
LM014: Courier at FedEx
Tuxtepec, Oaxaca, Mexico - Full Time
Skills Needed
N/A
Specialization
Candidates should possess a valid driver's license and have a clean driving record. Previous experience in a courier or delivery role is preferred.
PROMOTOR CREDITO GRUPAL at Gentera
, Veracruz, Mexico - Full Time
Skills Needed
Promoting, Loan Services, Community Engagement, Methodology Control, Follow Up, Productive Activities
DevSecOps Engineer Senior Specialist at NTT DATA
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Security Automation, Infrastructure As Code, Monitoring & Logging, Compliance, Collaboration, Incident Response, Cloud Platforms, Containerization, Zero Trust Architecture, Threat Modeling, Risk Assessment
Specialization
Candidates should have a Bachelor's degree in Computer Science or Cybersecurity and at least 3 years of experience in DevOps or security engineering. Familiarity with cloud platforms, containerization, and zero-trust architecture is also required.
Experience Required
Minimum 2 year(s)
Freelance Data Annotation Specialist - AI Trainer at Toloka Annotators
, , Mexico - Full Time
Skills Needed
Attention To Detail, Logical Thinking, Fact Checking, Reasoning Abilities, Communication Skills, Technology Interest, Artificial Intelligence
Specialization
A bachelor's degree in any discipline and a minimum of 1 year of experience in any professional role are required. Candidates must have an advanced level of English and strong attention to detail.
ASESOR CI at Gentera
Papantla de Olarte, Veracruz, Mexico - Full Time
Skills Needed
Credit Products, Promotion, Capital Needs, Business Development
Lead Machine Learning Engineer, Recommendation Systems at LP Careers Page
Guadalajara, Sonora, Mexico - Full Time
Skills Needed
Machine Learning, Recommendation Systems, Ranking Algorithms, Python, Tensorflow, Pytorch, Sql, Data Warehouses, Data Lakes, Distributed Computing, A/B Testing, Feature Engineering, Data Pipelines, Real Time Personalization, Experimentation, Monitoring Systems
Specialization
Candidates must have 7+ years of experience building and scaling production ML systems with measurable business impact. A strong background in ranking algorithms and proficiency in Python and ML frameworks is essential.
Experience Required
Minimum 10 year(s)
Promotor de campo / terminales bancarias at MarcoMKT
Benito Juárez, Nuevo León, Mexico - Full Time
Skills Needed
Sales, Negotiation, Client Prospecting, Customer Service
Specialization
Candidates should have experience in selling tangible or intangible products and in prospecting potential clients. Availability to travel to different locations is also required.
Experience Required
Minimum 2 year(s)
Site Design Engineer at Ericsson
Ciudad de México, , Mexico - Full Time
Skills Needed
Change And Improvement Management, Automation, Process Management, Field Operations, Service Delivery Business Understanding, Data Analytics, Financial Acumen, Customer Insights, Artificial Intelligence, Management Of Asp, Stakeholder Management
Specialization
Candidates should have a strong understanding of customer insights and artificial intelligence. Experience in managing ASP and stakeholder management is also essential.
Experience Required
Minimum 2 year(s)
Statistician Expert at NielsenIQ
Ciudad de México, , Mexico - Full Time
Skills Needed
Statistical Analysis, Machine Learning, Data Visualization, R, Python, Sampling Design Techniques, Microsoft Office, Data Analytics, Statistical Methodologies, Project Management, Multicultural Team Interaction, Quality Control, Statistical Operations, Commercial Feedback, Client Interaction, Continuous Learning
Specialization
A Bachelor's Degree in Actuarial Sciences, Statistics, or Applied Mathematics is required. Experience in R and/or Python, strong statistical data analysis ability, and advanced English proficiency are also necessary.
Experience Required
Minimum 2 year(s)
Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
Ciudad de México, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Team Leadership, Zendesk, Problem-Solving, Communication, Organizational Skills, Client Management, Process Improvement, Quality Assurance, Documentation, Data Analysis, Automation, Workflow Optimization, Mentorship, Collaboration, Legal-Tech

Industry

Staffing and Recruiting

Description
Job Type: Full-time (40 hours/week) Salary Range: based on experience, with performance-based bonuses. Locations: Remote About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: Watch here Why Work with Us? We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. About the Company Our client is a London-based legal technology company transforming how large U.S. law firms manage side letters and contract data through its proprietary AI platform. They work with elite U.S. law firms and are rapidly scaling their operations to support a growing global client base. The company values forward-thinking, reliability, and clear communication—qualities that have made it a trusted partner to the most demanding legal teams. As they continue their next phase of growth, they’re building out a world-class Customer Support function to ensure every client receives fast, accurate, and white-glove service. Role Overview We are seeking a Customer Support Manager who will lead and scale the company’s client support operations. This is a hands-on leadership role; you’ll manage a small but growing support team, oversee daily ticket operations, and personally handle high-impact client interactions with some of the world’s top law firms. You’ll act as both player and coach: managing people, refining processes, and maintaining a proactive, high-touch support experience that reflects the company's reputation for professionalism and precision. Key Responsibilities Client & Team Leadership Lead and mentor Customer Support Representatives (currently 2: Mikey and Josh), providing guidance on communication quality, tone, and escalation handling. Personally manage complex client inquiries and high-sensitivity issues, ensuring quick and effective resolution. Maintain white-glove communication standards when dealing with law firm clients and their teams. Oversee team coverage across time zones, ensuring smooth shift transitions and consistent service delivery. Operational Excellence Manage day-to-day Zendesk operations, ensuring tickets, chats, and calls are handled within SLAs. Develop, refine, and document SOPs for ticket handling, QA, and escalation protocols. Create and track support metrics dashboards (CSAT, FRT, Resolution Time, Escalations). Analyze recurring issues to identify product or process improvements and collaborate with Product and Tech teams. Maintain and grow internal and client-facing knowledge base documentation. Continuous Improvement & Reporting Conduct weekly reviews with the support team to assess quality, tone, and efficiency. Identify automation and workflow optimization opportunities. Present regular reports on customer satisfaction and team performance to leadership. Support product testing and QA for new feature releases to ensure seamless client experience. Must-Have: 6+ years of experience in customer support or client service management, ideally in SaaS, tech, or legal-tech environments. Experience managing a small-to-mid support team (3–5 members) across multiple time zones. Exceptional written and verbal English communication — clear, professional, and client-facing polish. Hands-on proficiency with Zendesk or similar ticketing platforms. Strong organizational and problem-solving skills with attention to accuracy and detail. Ability to stay calm and professional under pressure when managing demanding clients. Comfortable working closely with leadership and cross-functional teams (Product, Legal Ops, Engineering). Nice-to-Have: Background in legal operations or paralegal work. Experience in early-stage or scaling startup environments. Familiarity with support QA programs or customer success frameworks. Experience designing or maintaining knowledge bases or internal documentation systems. Compensation Package Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Generous PTO: Ample paid time off to rest and recharge Direct Mentorship: Grow through guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Work and connect with professionals around the world Work-Life Balance: Flexible hours that support a healthy work-life balance Ready to Join Us? If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.
Responsibilities
The Customer Support Manager will lead and scale the client support operations, managing a small team and overseeing daily ticket operations. They will ensure high-quality client interactions and maintain a proactive support experience.
Customer Support Manager (US-Based Legal-Tech Company) A123 at Pearl
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Support, Team Leadership, Zendesk, Problem Solving, Communication, Organizational Skills, Client Management, Process Improvement, Quality Assurance, Documentation, Data Analysis, Automation, Workflow Optimization, Mentorship, Collaboration, Legal Tech
Specialization
Candidates must have over 6 years of experience in customer support management, ideally in SaaS or legal-tech environments. Strong communication skills and proficiency with Zendesk are essential.
Experience Required
Minimum 5 year(s)
Promotor de campo / terminales bancarias at MarcoMKT
Benito Juárez, Nuevo León, Mexico - Full Time
Skills Needed
Sales, Negotiation, Client Prospecting, Customer Service
Specialization
Candidates should have experience in selling tangible or intangible products and in prospecting potential clients. Availability to travel to different locations is also required.
Experience Required
Minimum 2 year(s)
Promotor de campo / terminales bancarias at MarcoMKT
Benito Juárez, Nuevo León, Mexico - Full Time
Skills Needed
Sales, Negotiation, Client Prospecting, Customer Service
Specialization
Candidates should have experience in selling tangible or intangible products and in prospecting potential clients. Availability to travel to different locations is also required.
Experience Required
Minimum 2 year(s)
Talent Acquisition Coordinator (remote, contract) at Job Mobz
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Recruiting Coordination, Interview Scheduling, Documentation Management, Confidentiality, Process Improvement, Bilingual Communication, Organizational Skills, Multitasking, Team Collaboration, Adaptability, Ats Greenhouse
Specialization
Candidates should have 3+ years of recruiting coordinator experience in a large tech company and be fluent in both English and Spanish. Experience with ATS Greenhouse and the ability to work in a fast-paced environment are also required.
Experience Required
Minimum 2 year(s)
Lead Clinical Research Associate at PSI CRO
Ciudad de México, , Mexico - Full Time
Skills Needed
Clinical Research, Site Monitoring, Project Management, Data Integrity, Compliance, Oncology, Cell Therapy, Gene Therapy, Radiation Therapy, Communication, Collaboration, Problem Solving, Training, Regulatory Submissions, Adverse Events Management, Multitasking
Specialization
Candidates must have a relevant educational background and a minimum of 4 years of site monitoring experience, particularly in the United States. Strong experience in Oncology and familiarity with various therapies is preferred.
Experience Required
Minimum 5 year(s)
Analista de Tráfico at Bosch Group
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
Data Analysis, Logistics Management, Cost Optimization, Communication Skills, Problem Solving, Attention To Detail, Team Collaboration, Regulatory Compliance, Dashboard Development, Transport Coordination, Performance Evaluation, Root Cause Analysis, Budgeting, Forecasting, Erp Systems Knowledge, Proactivity
Specialization
A bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is required. The candidate should have 1 to 3 years of experience in transportation coordination or logistics management.
Enterprise Account Executive at roller software
Ciudad Juárez, chihuahua, Mexico - Full Time
Skills Needed
Saas Sales, Strategic Planning, Customer Relationship Management, Sales Cycle Management, Communication Skills, Interpersonal Skills, Team Collaboration, Problem Solving, Attention To Detail, Adaptability, Presentation Skills, Market Knowledge, Upselling, Discovery Sessions, Sales Quotas, Crm Tools
Specialization
You have a Bachelor’s degree in Business, Marketing, Sales, or a related field and bring a minimum of 7-10 years of SaaS sales experience. Excellent communication and interpersonal skills enable you to thrive in a collaborative team environment.
Experience Required
Minimum 5 year(s)
Analista De Desarrollo e Innovación at Colombina
La Paila, Hidalgo, Mexico - Full Time
Skills Needed
Química Pura, Ingeniería Química, Ingeniería De Alimentos, Ingeniería Industrial, Excel, Powerpoint, Sap, Inglés, Formulación, Protocolos Técnicos, Registros Sanitarios, Gestión De Empaques, Certificaciones, Rotulado, Trabajo En Equipo, Metodología
Specialization
Candidates should have a degree in Pure Chemistry, Chemical Engineering, Food Engineering, Industrial Engineering, or related fields. Basic knowledge of Excel, PowerPoint, and SAP is preferred, along with 1 to 2 years of experience in similar roles.
Remote Executive Project Coordinator (LATAM) at FreedUp
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Task Delegation, Scheduling, Crm Management, Communication, Organizational Skills, Problem Solving, Initiative, Time Management, Bookkeeping, Reporting, Phone Management, Email Management, Calendar Coordination, Hubspot, Clickup, Jira
Specialization
Candidates should have 3+ years of experience in a similar role and strong skills in phone and email management, calendar coordination, and CRM data entry. Proficiency in tools like HubSpot and project management software is essential.
Experience Required
Minimum 2 year(s)
Principal ML Engineer, Ad Performance at LP Careers Page
Toluca, State of Mexico, Mexico - Full Time
Skills Needed
Machine Learning, Personalization, Deep Learning, Causal Inference, Multi Armed Bandits, Graph Based Models, Architecting Ml Platforms, Technical Mentorship, Innovation, Data Driven Content, Real Time Learning, Exploration/Exploitation, Privacy Preserving Personalization, Responsible Ai Practices, Advanced Ml Solutions, Technical Influence
Specialization
Expertise in building ML systems with a focus on large-scale personalization is essential. A proven track record in architecting ML platforms and innovating in personalization or recommender systems is required.
Experience Required
Minimum 10 year(s)
LM014: Courier at FedEx
, , Mexico - Full Time
Skills Needed
N/A
Specialization
Candidates should possess a valid driver's license and a clean driving record. Previous experience in a courier or delivery role is preferred.
LM014: Courier at FedEx
Tuxtepec, Oaxaca, Mexico - Full Time
Skills Needed
N/A
Specialization
Candidates should possess a valid driver's license and have a clean driving record. Previous experience in a courier or delivery role is preferred.
PROMOTOR CREDITO GRUPAL at Gentera
, Veracruz, Mexico - Full Time
Skills Needed
Promoting, Loan Services, Community Engagement, Methodology Control, Follow Up, Productive Activities
DevSecOps Engineer Senior Specialist at NTT DATA
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Security Automation, Infrastructure As Code, Monitoring & Logging, Compliance, Collaboration, Incident Response, Cloud Platforms, Containerization, Zero Trust Architecture, Threat Modeling, Risk Assessment
Specialization
Candidates should have a Bachelor's degree in Computer Science or Cybersecurity and at least 3 years of experience in DevOps or security engineering. Familiarity with cloud platforms, containerization, and zero-trust architecture is also required.
Experience Required
Minimum 2 year(s)
Freelance Data Annotation Specialist - AI Trainer at Toloka Annotators
, , Mexico - Full Time
Skills Needed
Attention To Detail, Logical Thinking, Fact Checking, Reasoning Abilities, Communication Skills, Technology Interest, Artificial Intelligence
Specialization
A bachelor's degree in any discipline and a minimum of 1 year of experience in any professional role are required. Candidates must have an advanced level of English and strong attention to detail.
ASESOR CI at Gentera
Papantla de Olarte, Veracruz, Mexico - Full Time
Skills Needed
Credit Products, Promotion, Capital Needs, Business Development
Lead Machine Learning Engineer, Recommendation Systems at LP Careers Page
Guadalajara, Sonora, Mexico - Full Time
Skills Needed
Machine Learning, Recommendation Systems, Ranking Algorithms, Python, Tensorflow, Pytorch, Sql, Data Warehouses, Data Lakes, Distributed Computing, A/B Testing, Feature Engineering, Data Pipelines, Real Time Personalization, Experimentation, Monitoring Systems
Specialization
Candidates must have 7+ years of experience building and scaling production ML systems with measurable business impact. A strong background in ranking algorithms and proficiency in Python and ML frameworks is essential.
Experience Required
Minimum 10 year(s)
Promotor de campo / terminales bancarias at MarcoMKT
Benito Juárez, Nuevo León, Mexico - Full Time
Skills Needed
Sales, Negotiation, Client Prospecting, Customer Service
Specialization
Candidates should have experience in selling tangible or intangible products and in prospecting potential clients. Availability to travel to different locations is also required.
Experience Required
Minimum 2 year(s)
Site Design Engineer at Ericsson
Ciudad de México, , Mexico - Full Time
Skills Needed
Change And Improvement Management, Automation, Process Management, Field Operations, Service Delivery Business Understanding, Data Analytics, Financial Acumen, Customer Insights, Artificial Intelligence, Management Of Asp, Stakeholder Management
Specialization
Candidates should have a strong understanding of customer insights and artificial intelligence. Experience in managing ASP and stakeholder management is also essential.
Experience Required
Minimum 2 year(s)
Statistician Expert at NielsenIQ
Ciudad de México, , Mexico - Full Time
Skills Needed
Statistical Analysis, Machine Learning, Data Visualization, R, Python, Sampling Design Techniques, Microsoft Office, Data Analytics, Statistical Methodologies, Project Management, Multicultural Team Interaction, Quality Control, Statistical Operations, Commercial Feedback, Client Interaction, Continuous Learning
Specialization
A Bachelor's Degree in Actuarial Sciences, Statistics, or Applied Mathematics is required. Experience in R and/or Python, strong statistical data analysis ability, and advanced English proficiency are also necessary.
Experience Required
Minimum 2 year(s)