At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Excellent spoken & written French, Dutch and English
• 2+ years of experience in a similar role
• Demonstrated facility to build customer relationships and liaisons across the matrix network
• Team player
• System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Manage all incoming calls and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements.
• Demonstrate proactive communication skills, and you follow up with our customers in a highly customer-focused manner.
• Provide a professional level of support to our customers, the back office, and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies.
• Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives.
• Coordinate and implement changes from OTC strategies.
• Drive continuous Improvement, while sustaining standardization.
• Work close with the Business and follow the processes, you will alert with early detection of process/systems failures that affect customers, providing corrective actions required and suggesting solutions.
• Stay up to date with Business and customer Evolution, strategies and government enhancements translating the needs into tangible action plans.