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Scaled Customer Success Manager (EMEA & APAC) at Sana Commerce Latinoamrica
Rotterdam, South Holland, Netherlands - Full Time
Skills Needed
Customer Success, Saas, B2b E Commerce, Account Management, Retention, Upselling, Data Analysis, Crm, Outreach, Clay, Fireflies, Operational Thinking, Stakeholder Management, Lifecycle Campaigns, Process Improvement, Communication
Specialization
Requires 1-5 years of commercial experience in SaaS or B2B software with a focus on customer-facing roles. Candidates must demonstrate proficiency in managing large portfolios and possess strong analytical skills to turn data into actionable insights.
Experience Required
Minimum 2 year(s)
Store Manager at Ace & Tate
Groningen, Groningen, Netherlands - Full Time
Skills Needed
Team Leadership, Sales Management, Kpi Tracking, Staff Training, Inventory Management, Customer Service, Optical Knowledge, Scheduling, Conflict Resolution, Performance Management, Retail Operations, Communication
Specialization
The candidate must be fluent in Dutch and possess strong leadership and optical skills. Experience in retail management and a focus on KPI-driven results are essential for this role.
Experience Required
Minimum 2 year(s)
Customer Relations & Sales Ambassador - English at Rituals
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Customer Service, Sales, Communication, Problem Solving, Empathy, Product Knowledge, Relationship Management, Retail, Hospitality, Time Management, Kpi Management, Social Media Support, Email Support, Phone Support
Specialization
Candidates must possess native-level English proficiency and a customer-first mindset with strong communication skills. A minimum of MBO or HBO level education is required, along with full flexibility to work shifts including weekends.
Medewerker Secretariaat at Save the Children International
, , Netherlands - Full Time
Skills Needed
Secretarial Support, Administrative Tasks, Reception Duties, Facility Management, Microsoft Word, Microsoft Excel, Microsoft Teams, Communication, Planning, Inventory Management, Customer Service
Specialization
Candidates must have a secondary vocational education (MBO) in a secretarial field and proficiency in Word, Excel, and Teams. Excellent command of Dutch and English is required, along with the ability to work on-site on specific days.
Experience Required
Minimum 2 year(s)
Verkoopmedewerker - Amsterdam Osdorp (Vakantiehulp) at HM Group
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Problem Solving, Organization
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Flexibility to work 3 to 4 days a week, including weekends and shopping evenings, is required.
Verkoopmedewerker - Uden (Vakantiehulp) at HM Group
Uden, North Brabant, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Problem Solving, Store Technology, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Flexibility is required to work 3 to 4 days a week, including weekends and shopping evenings.
Verkoopmedewerker – Arnhem (weekend/bijbaan) at HM Group
Arnhem, Gelderland, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Problem Solving, Inventory Management, Sales
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Must be communicative, curious, and flexible with a solution-oriented mindset.
Café Team Member 21h at HM Group
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Customer Service, Food Preparation, Beverage Service, Communication Skills, Hospitality, Adaptability, Proactivity, English Language Proficiency
Specialization
Candidates should be customer-focused, adaptable, and passionate about food and beverages. Flexibility to work varied hours, including evenings and weekends, and good English skills are required.
Verkoopmedewerker – Leidschendam Mall of the Netherlands (weekend/bijbaan) at HM Group
Leidschendam, South Holland, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Problem Solving, Retail Technology, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Must be communicative, curious, flexible, and comfortable using retail technology.
Visual Merchandiser 31-35h at HM Group
Utrecht, Utrecht, Netherlands - Full Time
Skills Needed
Visual Merchandising, Window Displays, Mannequin Styling, Fashion Trends, Commercial Awareness, Kpi Analysis, Customer Service, Styling Advice, Product Knowledge, Team Mentoring, Communication, Adaptability
Specialization
The ideal candidate has a strong understanding of fashion trends, visual merchandising standards, and commercial KPIs. You must be customer-centric, adaptable, and fluent in English with the ability to work flexible hours.
Verkoopmedewerker - Leiden (Vakantiehulp) at HM Group
Leiden, South Holland, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Inventory Management, Communication, Creativity, Problem Solving, Flexibility, Retail Technology
Specialization
We are looking for candidates with a passion for fashion and the ability to thrive in a dynamic, team-oriented environment. You must be flexible, communicative, and willing to develop your skills within a retail setting.
Verkoopmedewerker - Uden (Vakantiehulp) at HM Group
Uden, North Brabant, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Flexibility, Problem Solving, Stock Management
Specialization
We are looking for candidates with a passion for fashion and the ability to thrive in a dynamic, team-oriented environment. You must be flexible, communicative, and willing to work during weekends and evenings.
Sales Advisor 5-12h at HM Group
The Hague, South Holland, Netherlands - Full Time
Skills Needed
Customer Service, Communication, Retail Operations, Merchandising, Stock Replenishment, Fashion Advice, Adaptability, Proactive Initiative, Active Listening, English Language Skills
Specialization
Candidates should be customer-focused, adaptable, and passionate about the brand with strong communication skills. Previous retail experience and knowledge of fabrics or fashion trends are preferred but not mandatory.
Department Manager – Haarlem (35 uur) at HM Group
Haarlem, North Holland, Netherlands - Full Time
Skills Needed
Leadership, Retail Management, Visual Merchandising, Commercial Analysis, Staff Planning, Recruitment, Onboarding, Performance Evaluation, Communication, Analytical Thinking, Problem Solving, Fashion Trends
Specialization
Candidates should possess leadership skills and retail experience with a strong focus on planning and priorities. A passion for fashion, commercial trends, and an analytical, solution-oriented mindset are required.
Experience Required
Minimum 2 year(s)
Verkoopmedewerker - Amersfoort (21/26 uur) at HM Group
Amersfoort, Utrecht, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Problem Solving, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Flexibility, curiosity, and a solution-oriented mindset are essential.
Department Manager – Tilburg (35 uur) at HM Group
Tilburg, North Brabant, Netherlands - Full Time
Skills Needed
Leadership, Retail Management, Visual Merchandising, Commercial Analysis, Staff Planning, Recruitment, Onboarding, Performance Evaluation, Communication, Analytical Thinking, Problem Solving, Fashion Trends
Specialization
Candidates should have leadership experience in retail and a strong focus on planning, priorities, and empathy. A passion for fashion, commercial trends, and an analytical, solution-oriented mindset are required.
Experience Required
Minimum 2 year(s)
Verkoopmedewerker – Uden (weekend/bijbaan) at HM Group
Uden, North Brabant, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Problem Solving, Store Technology, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Must be communicative, curious, and flexible with a solution-oriented mindset.
Verkoopmedewerker - Groningen (Vakantiehulp) at HM Group
Groningen, Groningen, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Problem Solving, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Flexibility to work 3-4 days a week, including weekends and shopping evenings, is required.
Visual Merchandiser – Omgeving Eindhoven/Tilburg (31-35-38 uur) at HM Group
Eindhoven, North Brabant, Netherlands - Full Time
Skills Needed
Visual Merchandising, Retail Management, Trend Analysis, Kpi Analysis, Store Styling, Inventory Management, Customer Experience, Communication, Creative Problem Solving, Prioritization
Specialization
Candidates should have experience in visual merchandising and retail with a strong passion for fashion trends. Proactivity, creativity, and the ability to communicate effectively within a team are essential.
Experience Required
Minimum 2 year(s)
Verkoopmedewerker – Veenendaal (weekend/bijbaan) at HM Group
Veenendaal, Utrecht, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Problem Solving, Retail Technology, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Must be communicative, curious, flexible, and comfortable using retail technology.
Scaled Customer Success Manager (EMEA & APAC) at Sana Commerce Latinoamrica
Rotterdam, South Holland, Netherlands -
Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, SaaS, B2B E-commerce, Account Management, Retention, Upselling, Data Analysis, CRM, Outreach, Clay, Fireflies, Operational Thinking, Stakeholder Management, Lifecycle Campaigns, Process Improvement, Communication

Industry

Software Development

Description
Company Description At Sana Commerce, we're committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career. At Sana Commerce, we're looking for a Scaled Customer Success Manager to join our EMEA & APAC Customer Success team. In this role, you will manage a portfolio of 100+ customers in our Scaled segment, helping them realize business outcomes from their B2B e-commerce investment while fully owning retention and upsell across your portfolio. This is an exciting opportunity for someone who combines commercial ownership with operational thinking and enjoys building in a fast-evolving environment. You will act on retention and expansion signals, keep customers nurtured and engaged at scale, and help shape the operating system for a relatively new customer segment and team. What you'll get The opportunity to make an impact at a fast-growing SaaS scale-up; Working closely with global leaders on strategic initiatives; Up to 6 weeks "work from anywhere" per year; A hybrid working model - 3 days from the office, 2 days from home; A culture rooted in collaboration, customer obsession, growth mindset, and bold impact; Be empowered: take ownership of your portfolio and drive measurable customer and commercial outcomes; Make a real impact: your work will help define how Sana serves and grows its Scaled customer segment. Job Description What you'll be doing Owning a portfolio of 100+ B2B customers across EMEA & APAC within our Scaled segment; Helping customers realize value from their Sana Commerce investment and translate that into stronger business outcomes; Fully owning commercial KPIs across your portfolio, with clear responsibility for retention and upsell performance; Monitoring retention and expansion signals and turning those insights into timely, targeted actions; Identifying churn risks early and taking proactive steps to mitigate them; Identifying, managing, and driving upsell opportunities to close across your portfolio; Running scalable engagement motions to keep customers nurtured, activated, and progressing toward stronger adoption and value realization; Working closely with Customer Marketing to deliver relevant lifecycle campaigns and nurture programs; Partnering with GTM Ops to improve data quality, workflows, and signal-based execution; Using tools such as Fireflies, Outreach and Clay to drive scalable, personalized engagement across a large portfolio; Helping define and improve the operating model, processes, playbooks, and cadences for this new segment; Sharing customer insights internally to improve the customer journey and strengthen how Sana serves this segment. Qualifications What you'll bring Location: the Netherlands (Rotterdam) or Dubai; 1–5 years of relevant commercial experience in SaaS or B2B software (e.g. Customer Success, Business Development, Sales Development, Account Management, or similar customer-facing roles); Experience owning commercial outcomes such as retention, upsell, pipeline generation, or customer growth; Experience managing a larger portfolio of customers or leads, ideally in a scaled, low-touch, or high-volume environment; Strong commercial mindset with the ability to turn signals into action; Ability to connect customer goals and business outcomes to retention and growth opportunities; Confidence working with customer data, health signals, segmentation, and workflow-based execution; Strong written and verbal communication skills in English; Dutch, German, or French are a plus; Comfortable working across regions, functions, and time zones; Proactive, structured, and resourceful way of working; Curiosity for tools, automation, and experimentation; experience with Outreach, Clay, CRM systems, or similar platforms is a strong plus; Excited about building—enjoys shaping processes, testing new approaches, and helping lay the foundation for a growing team. Additional Information Who we are So, what does it mean to be a part of the Sana Commerce team? At Sana Commerce, our values guide how we work, collaborate, and drive success. Champions of Our League. We deliver lasting success, balancing quick wins and long-term value. We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed. Supercharge Our Customers. We're revolutionizing B2B commerce together, helping our customers to lead and succeed. Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow. Determined to Grow. We embrace challenges, growing and raising the bar for ourselves and our industry. We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward. Bold Together. We dare to be bold because we have each other's back. We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes. Job descriptions can be tough to interpret. Even if you may not tick all the boxes, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now! #LI-Hybrid
Responsibilities
Manage a portfolio of over 100 B2B customers in the EMEA and APAC regions to drive retention and upsell performance. Develop and execute scalable engagement strategies while collaborating with internal teams to improve customer value realization.
Scaled Customer Success Manager (EMEA & APAC) at Sana Commerce Latinoamrica
Rotterdam, South Holland, Netherlands - Full Time
Skills Needed
Customer Success, Saas, B2b E Commerce, Account Management, Retention, Upselling, Data Analysis, Crm, Outreach, Clay, Fireflies, Operational Thinking, Stakeholder Management, Lifecycle Campaigns, Process Improvement, Communication
Specialization
Requires 1-5 years of commercial experience in SaaS or B2B software with a focus on customer-facing roles. Candidates must demonstrate proficiency in managing large portfolios and possess strong analytical skills to turn data into actionable insights.
Experience Required
Minimum 2 year(s)
Store Manager at Ace & Tate
Groningen, Groningen, Netherlands - Full Time
Skills Needed
Team Leadership, Sales Management, Kpi Tracking, Staff Training, Inventory Management, Customer Service, Optical Knowledge, Scheduling, Conflict Resolution, Performance Management, Retail Operations, Communication
Specialization
The candidate must be fluent in Dutch and possess strong leadership and optical skills. Experience in retail management and a focus on KPI-driven results are essential for this role.
Experience Required
Minimum 2 year(s)
Customer Relations & Sales Ambassador - English at Rituals
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Customer Service, Sales, Communication, Problem Solving, Empathy, Product Knowledge, Relationship Management, Retail, Hospitality, Time Management, Kpi Management, Social Media Support, Email Support, Phone Support
Specialization
Candidates must possess native-level English proficiency and a customer-first mindset with strong communication skills. A minimum of MBO or HBO level education is required, along with full flexibility to work shifts including weekends.
Medewerker Secretariaat at Save the Children International
, , Netherlands - Full Time
Skills Needed
Secretarial Support, Administrative Tasks, Reception Duties, Facility Management, Microsoft Word, Microsoft Excel, Microsoft Teams, Communication, Planning, Inventory Management, Customer Service
Specialization
Candidates must have a secondary vocational education (MBO) in a secretarial field and proficiency in Word, Excel, and Teams. Excellent command of Dutch and English is required, along with the ability to work on-site on specific days.
Experience Required
Minimum 2 year(s)
Verkoopmedewerker - Amsterdam Osdorp (Vakantiehulp) at HM Group
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Problem Solving, Organization
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Flexibility to work 3 to 4 days a week, including weekends and shopping evenings, is required.
Verkoopmedewerker - Uden (Vakantiehulp) at HM Group
Uden, North Brabant, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Problem Solving, Store Technology, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Flexibility is required to work 3 to 4 days a week, including weekends and shopping evenings.
Verkoopmedewerker – Arnhem (weekend/bijbaan) at HM Group
Arnhem, Gelderland, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Problem Solving, Inventory Management, Sales
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Must be communicative, curious, and flexible with a solution-oriented mindset.
Café Team Member 21h at HM Group
Amsterdam, North Holland, Netherlands - Full Time
Skills Needed
Customer Service, Food Preparation, Beverage Service, Communication Skills, Hospitality, Adaptability, Proactivity, English Language Proficiency
Specialization
Candidates should be customer-focused, adaptable, and passionate about food and beverages. Flexibility to work varied hours, including evenings and weekends, and good English skills are required.
Verkoopmedewerker – Leidschendam Mall of the Netherlands (weekend/bijbaan) at HM Group
Leidschendam, South Holland, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Problem Solving, Retail Technology, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Must be communicative, curious, flexible, and comfortable using retail technology.
Visual Merchandiser 31-35h at HM Group
Utrecht, Utrecht, Netherlands - Full Time
Skills Needed
Visual Merchandising, Window Displays, Mannequin Styling, Fashion Trends, Commercial Awareness, Kpi Analysis, Customer Service, Styling Advice, Product Knowledge, Team Mentoring, Communication, Adaptability
Specialization
The ideal candidate has a strong understanding of fashion trends, visual merchandising standards, and commercial KPIs. You must be customer-centric, adaptable, and fluent in English with the ability to work flexible hours.
Verkoopmedewerker - Leiden (Vakantiehulp) at HM Group
Leiden, South Holland, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Inventory Management, Communication, Creativity, Problem Solving, Flexibility, Retail Technology
Specialization
We are looking for candidates with a passion for fashion and the ability to thrive in a dynamic, team-oriented environment. You must be flexible, communicative, and willing to develop your skills within a retail setting.
Verkoopmedewerker - Uden (Vakantiehulp) at HM Group
Uden, North Brabant, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Flexibility, Problem Solving, Stock Management
Specialization
We are looking for candidates with a passion for fashion and the ability to thrive in a dynamic, team-oriented environment. You must be flexible, communicative, and willing to work during weekends and evenings.
Sales Advisor 5-12h at HM Group
The Hague, South Holland, Netherlands - Full Time
Skills Needed
Customer Service, Communication, Retail Operations, Merchandising, Stock Replenishment, Fashion Advice, Adaptability, Proactive Initiative, Active Listening, English Language Skills
Specialization
Candidates should be customer-focused, adaptable, and passionate about the brand with strong communication skills. Previous retail experience and knowledge of fabrics or fashion trends are preferred but not mandatory.
Department Manager – Haarlem (35 uur) at HM Group
Haarlem, North Holland, Netherlands - Full Time
Skills Needed
Leadership, Retail Management, Visual Merchandising, Commercial Analysis, Staff Planning, Recruitment, Onboarding, Performance Evaluation, Communication, Analytical Thinking, Problem Solving, Fashion Trends
Specialization
Candidates should possess leadership skills and retail experience with a strong focus on planning and priorities. A passion for fashion, commercial trends, and an analytical, solution-oriented mindset are required.
Experience Required
Minimum 2 year(s)
Verkoopmedewerker - Amersfoort (21/26 uur) at HM Group
Amersfoort, Utrecht, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Problem Solving, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Flexibility, curiosity, and a solution-oriented mindset are essential.
Department Manager – Tilburg (35 uur) at HM Group
Tilburg, North Brabant, Netherlands - Full Time
Skills Needed
Leadership, Retail Management, Visual Merchandising, Commercial Analysis, Staff Planning, Recruitment, Onboarding, Performance Evaluation, Communication, Analytical Thinking, Problem Solving, Fashion Trends
Specialization
Candidates should have leadership experience in retail and a strong focus on planning, priorities, and empathy. A passion for fashion, commercial trends, and an analytical, solution-oriented mindset are required.
Experience Required
Minimum 2 year(s)
Verkoopmedewerker – Uden (weekend/bijbaan) at HM Group
Uden, North Brabant, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Problem Solving, Store Technology, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Must be communicative, curious, and flexible with a solution-oriented mindset.
Verkoopmedewerker - Groningen (Vakantiehulp) at HM Group
Groningen, Groningen, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Retail Technology, Problem Solving, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Flexibility to work 3-4 days a week, including weekends and shopping evenings, is required.
Visual Merchandiser – Omgeving Eindhoven/Tilburg (31-35-38 uur) at HM Group
Eindhoven, North Brabant, Netherlands - Full Time
Skills Needed
Visual Merchandising, Retail Management, Trend Analysis, Kpi Analysis, Store Styling, Inventory Management, Customer Experience, Communication, Creative Problem Solving, Prioritization
Specialization
Candidates should have experience in visual merchandising and retail with a strong passion for fashion trends. Proactivity, creativity, and the ability to communicate effectively within a team are essential.
Experience Required
Minimum 2 year(s)
Verkoopmedewerker – Veenendaal (weekend/bijbaan) at HM Group
Veenendaal, Utrecht, Netherlands - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Teamwork, Communication, Creativity, Problem Solving, Retail Technology, Inventory Management
Specialization
Candidates should have a passion for fashion and thrive in a dynamic, team-oriented environment. Must be communicative, curious, flexible, and comfortable using retail technology.