Type de poste:
Permanent
À la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.
À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons – en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.
Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.
Position Summary
Medavie Blue Cross continues to grow and deliver on innovative solutions for internal stakeholders and external clients. As a member of the Enterprise Business Analysis team you are a catalyst for change between evolving business needs and the delivery lifecycles of corresponding solutions. Your primary objective is to be the liaison between Business and solution delivery teams with a focus on fostering a collaborative environment that embraces a holistic “end-to-end” business perspective throughout the lifecycle of solution delivery. Your strong communication, facilitation and analytical skills will be utilized to capture business needs, identify stakeholder impacts, and effectively liaise with both the Business and solution delivery teams to deliver and adopt quality solutions for our internal and external customers.

Key Responsibilities

• Coordinating with CPMO to define and schedule business analysis activities/deliverables based on project complexity and constraints.
• Establishing and maintaining a communication framework that facilitates the sharing of business analysis deliverables and the management of expectations with all solution delivery stakeholders.
• Fostering a collaborative environment that embraces a holistic “end-to-end” business perspective throughout the lifecycle of solution delivery.
• Independently managing business analysis activities, deliverables, and schedules in alignment with the overall solution delivery schedule to ensure timelines are met; raises risks/issues to stakeholders appropriately with a “solution” mind set (i.e., mitigation strategies).
• Leading and facilitating business analysis elicitation activities with appropriate stakeholders to clarify, prioritize and document business needs.
• Leading and facilitating business requirements lifecycle management activities to ensure business needs are clear and agreed upon in relation to the solution scope being delivered.
• Conducting business process gap analysis between current and future states to clarify and communicate change impacts for the adoption and ongoing support of the solution scope being delivered.
• Collaborating with Quality Assurance (QA) to clarify business requirements and determine appropriate test coverage based on prioritized business needs, change impacts and project constraints.
• Initiating “feedback loop” activities throughout the solution delivery lifecycle to elicit and act upon improvement opportunities for the business analysis framework as needed.

Required Qualifications
Education: College diploma, bachelor’s degree, or relevant experience
Work Experience: 5+ years of progressive work in a Business Analyst role
Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) prior to your start date. This includes; Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Other Qualifications:

• Business Analysis Certification (IIBA) or certification is in progress.
• Process Improvement Certification (Lean Six Sigma or Kaizen) or certification is in progress.
• Microsoft Certified Power BI Data Analyst or equivalent is desirable
• Certification in RPA and/or AI Machine Learning is desirable

Computer Skills:

• Proficient using spreadsheets, word processing and presentation software. Assets include exposure to SharePoint, JIRA/ALM, process modelling software (e.g., Visio, iGrafx).
• Proficient in tools like SQL and Python to support data-driven insights
• Proficiency in Data Visualization tools like Tableau or Power BI to create compelling visual representations of data, interactive reports and dashboards for better decision-making.
• Familiar with robotic process automation and AI to streamline and optimize business processes and leverage advanced analytics and predictive modeling.
• Familiar with Database Management. Knowledge of database systems and SQL to manage and query data efficiently.

Language Skills: English, written and spoken. French would be considered an asset.
Core Competencies

Communication

• Clear, concise, complete, and correct
• Effectively and efficiently communicates ideas to others
• Comfortable speaking in large groups
• Knows how to read audience and adapt communication style
• Assembles multiple pieces of data in formats easily consumable by stakeholders

Action Orientated

• Initiative to track down information, resources etc.
• Elicit, confirm & approve requirements
• Raise risks and issues in timely fashion
• Recommend mitigation strategies
• Dealing with Ambiguity
• Synthesize minimum information to define critical path business needs and associated assumptions
• Relies on SMEs to represent subject matter expertise and elicit information needed from SMEs
• Comfortable identifying assumptions and associated risks and issues based on level of ambiguity

Analytical

• Interprets information independently
• Identifies and acts on relationships between data points and concepts
• Deciphers gaps and impacts rapidly
• Shares and verifies conclusions based on information analyzed
• Strong analytical skills, adept at using data to drive business decisions and leverage data to support data-driven insights.

Independent Learner

• Grasps and understands new concepts quickly
• Curious by nature

Time Management

• Establish priorities, create timelines (and adapt as required)
• Organizational skills: prepared, proactive, establishes and shares agendas
• Partners and consults with appropriate stakeholders
• Acts with appropriate urgency
• Relationship Building
• Interpersonal and consultative
• Fosters a collaborative working environment amongst all stakeholders
• Seeks to build lasting relationships and partnerships
• Exhibits patience, tolerance, and adaptability towards various working styles
• Political savvy – ability to quickly gain knowledge of corporate culture, business structure, decision makers, influencers, SMEs, etc.

Facilitation & Listening

• Effectively manages meetings: purpose, agenda, action items, appropriate players involved
• Change catalyst; maintains focus on project objectives and seeks innovative ideas/solutions
• Builds consensus via strong negotiation skills
• Adapts activities and styles to the culture and needs of each stakeholder group

• Coordinating with CPMO to define and schedule business analysis activities/deliverables based on project complexity and constraints.
• Establishing and maintaining a communication framework that facilitates the sharing of business analysis deliverables and the management of expectations with all solution delivery stakeholders.
• Fostering a collaborative environment that embraces a holistic “end-to-end” business perspective throughout the lifecycle of solution delivery.
• Independently managing business analysis activities, deliverables, and schedules in alignment with the overall solution delivery schedule to ensure timelines are met; raises risks/issues to stakeholders appropriately with a “solution” mind set (i.e., mitigation strategies).
• Leading and facilitating business analysis elicitation activities with appropriate stakeholders to clarify, prioritize and document business needs.
• Leading and facilitating business requirements lifecycle management activities to ensure business needs are clear and agreed upon in relation to the solution scope being delivered.
• Conducting business process gap analysis between current and future states to clarify and communicate change impacts for the adoption and ongoing support of the solution scope being delivered.
• Collaborating with Quality Assurance (QA) to clarify business requirements and determine appropriate test coverage based on prioritized business needs, change impacts and project constraints.
• Initiating “feedback loop” activities throughout the solution delivery lifecycle to elicit and act upon improvement opportunities for the business analysis framework as needed