The Transition Manager is responsible for leading the end-to-end transition and migration of business processes, services, capabilities, and functions into the Capability Centre (CC). The role acts as the primary delivery lead for assigned portfolios and functions, ensuring transitions are executed safely, effectively, and in alignment with strategic, operational, financial, and customer outcomes.

The role plays a critical part in enabling Capability Centre strategy, ensuring service continuity, stakeholder confidence, governance compliance, and successful handover of operations into the Capability Centre.

• Transition Strategy & Delivery
  • Lead end-to-end transition delivery for assigned functions, portfolio domains and capabilities transitioning into the Bupa Capability Centre.
  • Drive transition planning through all phases including Discovery, Opportunity Qualification, Recruitment & Planning, Onboarding & Knowledge Transfer, Go-Live & Closure and handover to Post Transition stakeholders.
  • Ensure transitions are delivered to agreed scope, timelines, quality standards, and business outcomes.
  • Support clear transition deliverables, success measures, and exit criteria.  
• Requirements Gathering & Scoping
  • Facilitate discovery workshops and stakeholder engagement activities to assess transition qualification and suitability.
  • Lead process and capability scope definition, documentation, and validation activities.
  • o Partner with functional SMEs to understand current-state operating models, workloads, dependencies, risks, and controls.
  • Support the definition of future-state operating models and support capability design activities where required.
  • Translate business requirements into actionable transition plans and delivery outcomes.

• Knowledge Transfer and Operational Readiness  
• Governance, Reporting & Controls
  • Establish transition governance frameworks and reporting mechanisms for assigned functions and capabilities.
  • Provide delivery oversight, ensuring progress is tracked against milestones, schedules, and agreed outcomes.
  • Prepare executive-level status reporting, dashboards, and steering committee materials.
  • Maintain transition plans, RAID registers, decision logs, and governance artefacts with support from PMO resources.
  • Ensure compliance with internal governance, risk, and regulatory requirements.

• Risk, Isssue & Dependency Management
• Portfolio Planning & Coordination  
• Continuous Improvement and Capability Building
  • Contribute to the development of transition methodologies, playbooks, templates, and governance frameworks.
  • Capture lessons learned and embed best practices into future transition activities.

    Qualifications, Training and Experience

• Essential
  • Bachelor's degree in Business, Commerce, Management, Engineering, Information Technology, or a related discipline.
  • 8+ years proven experience in some or all the following: process transformation, IT operating model design, transition delivery.
  • Experience managing complex cross-functional projects or portfolios involving multiple stakeholders and business units.
  • Strong transition management, portfolio delivery, and operational readiness experience.
  • Proven ability to engage and influence senior stakeholders and executive leaders.
  • Experience managing knowledge transfer, transition, and stabilisation activities within a global delivery environment.
  • Strong risk, issue, dependency, and governance management capabilities.

• Desirable
  •  Experience leading and managing shared services, outsourcing, or Global Capability Centre transitions.
  •  Experience within healthcare, insurance, financial services, or regulated industries.
  •  Knowledge of shared services/capabilities, business process optimisation, or global business services operating models.
  •  Project or Program Management certification (PMP, PRINCE2, MSP or equivalent).
  •  Change Management certification (Prosci or equivalent).
  •  Lean Six Sigma certification.