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Team Administrator at Ministry of Social Development
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Attention To Detail, Organizational Skills, Computer Skills, Technical Skills, Microsoft Office, Document Management, Diary Management, Accounts Administration, Prioritization, Relationship Building, Communication Skills, Problem Solving, Initiative, Political Awareness, Teamwork, Flexibility
Specialization
Candidates should have excellent attention to detail and a proactive approach to work. Strong computer skills, particularly in Microsoft Office, and the ability to manage a varied workload are essential.
District Sales Manager at Expeditors
Māngere-Ōtāhuhu, Auckland, New Zealand - Full Time
Skills Needed
Oral Communication, Written Communication, Analytical Skills, Presentation Skills, Microsoft Suite, Management Experience, Kpi Requirements, Contract Negotiations, Structured, Organized, Delegating, Charismatic, Market Understanding
Specialization
Candidates should possess strong communication and analytical skills, along with management experience leading a team. Experience in contract negotiations and the ability to meet KPI requirements are also essential.
Experience Required
Minimum 5 year(s)
Senior Advisor Products and Projects at MBIEPROD
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Product Development, Market Research, Project Management, Strategic Thinking, Analytical Skills, Customer First Mindset, Relationship Management, Communication Skills, Standards, Regulations, Certification Processes, Digital Publishing, Usability Focused Design, Negotiation Skills, Problem Solving Skills
Specialization
Proven experience in product development, market research, and project management is required. Strong analytical skills, excellent communication, and familiarity with standards and digital publishing are desirable.
Experience Required
Minimum 5 year(s)
Multimedia Content Editor at NZME
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Multimedia Storytelling, Leadership, Mentoring, Communication, Collaboration, Strategic Mindset, Innovation, Audience Engagement, Journalistic Integrity, Media Law, Editorial Standards, Flexibility, Resilience, Proactive Approach
Specialization
Candidates should have a relevant qualification or significant experience in digital or broadcast journalism. Strong leadership, communication, and strategic skills are essential, along with a commitment to journalistic integrity and media law.
Experience Required
Minimum 5 year(s)
Sustainability Communications & Engagement Advisor at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Sustainability, Communication, Storytelling, Writing, Editing, Public Relations, Digital Content Creation, Social Media, Project Management, Collaboration, Environmental Responsibility, Research, Engagement, Audience Analysis, Creativity, Attention To Detail
Specialization
Candidates should have demonstrated experience in communications or a related field, preferably with a focus on sustainability. Strong writing and editing skills, along with the ability to manage multiple projects and collaborate across teams, are essential.
Experience Required
Minimum 2 year(s)
Sustainability Communications & Engagement Advisor at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Sustainability, Communication, Storytelling, Writing, Editing, Public Relations, Digital Content Creation, Social Media, Project Management, Collaboration, Attention To Detail, Creativity, Environmental Responsibility, Engagement, Research, Education
Specialization
Candidates should have demonstrated experience in communications or a related field, preferably with a focus on sustainability. Strong writing and editing skills, along with the ability to manage multiple projects and collaborate across teams, are essential.
Experience Required
Minimum 2 year(s)
Continuous Improvement Specialist at OceanaGold
Waihi, Waikato, New Zealand - Full Time
Skills Needed
Problem Solving, Analytical Insight, Stakeholder Engagement, Facilitation, Communication And Presentation, Critical Thinking And Prioritisation
Specialization
A tertiary qualification in a numerically focused discipline is required, along with a full and current driver license. The candidate should possess strong analytical and communication skills to engage with various stakeholders effectively.
Experience Required
Minimum 2 year(s)
Operators at HR Connect Limited
Hamilton, Waikato, New Zealand - Full Time
Skills Needed
Machine Operation, Team Player, Flexibility, Physical Fitness, Positive Attitude, High Quality Work
Specialization
Candidates must have experience in machine operation and be physically fit for loading and stacking tasks. A positive attitude and commitment to producing high-quality work are essential.
Day fill Team Member - The Warehouse, Kaitaia at The Warehouse Group
Kaitaia, Northland Region, New Zealand - Full Time
Skills Needed
Attention To Detail, Teamwork, Reliability, Physical Fitness, Customer Service, Task Management
Specialization
Candidates must be over 16 years old and have reliable transport to work. Physical fitness is required for heavy lifting, and a strong team-oriented attitude is essential.
International Campaign Specialist at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Digital Marketing, Campaign Management, Data Analysis, A/B Testing, Collaboration, Google Ads, Facebook Business Manager, Google Analytics
Specialization
A qualification in a relevant field such as Marketing or Advertising is required, along with around 2-3 years of experience in a performance marketing role. A strong understanding of digital marketing tools like Facebook Business Manager and Google Ads is essential.
Experience Required
Minimum 2 year(s)
Maintenance Planning Specialist - Open Pit at OceanaGold
Macraes, Otago, New Zealand - Full Time
Skills Needed
Maintenance Planning, Mobile Plant Maintenance, Cmms, Organisational Skills, Mechanical Aptitude, Analytical Skills, Problem Solving, Negotiation Skills, Microsoft Office, Caterpillar Products, Hitachi Products, Leading Hand Experience, Supervision Experience, Technical Information Absorption, Work Order Management, Maintenance Strategy
Specialization
Candidates should have a trade certification with a minimum of 4 years of post-trade experience and a full, current driver's license. Experience in a supervisory role and familiarity with CMMS applications like Pronto are desirable.
Experience Required
Minimum 5 year(s)
Casual Residential Peer Support Worker at Ember Korowai Takitini
Auckland, Auckland Region, New Zealand - Full Time
Skills Needed
Mental Distress, Recovery, Team Environment, Bicultural Perspective, Professionalism, Boundaries, Ethics, Mental Health, Addictions, Support, Relationship Building, Resilience, Peer Support, Holistic Approach, Communication, Personal Development
Specialization
Candidates must have their own lived experience of mental distress and recovery, and ideally be working towards a National Certificate in Health and Wellbeing L4 or equivalent. A full NZ driver's license and valid work visa, residency, or citizenship are also required.
Delivery Scheduler - Fixed Term at Fulton Hogan
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Scheduling, Communication, Safety Management, Project Management, Data Entry, Information Management, It Skills, Reporting, Coordination, Risk Management, Customer Focus, Proactive Approach, Collaboration, Administration, Monitoring, Liaison
Specialization
Candidates should ideally have a tertiary qualification in a relevant field and a full current class 1 driver’s license. A minimum of 5 years’ experience in delivering road maintenance works, particularly in high-capacity motorway corridors, is required.
Experience Required
Minimum 5 year(s)
Cook - Casual at Summerset
Lower Hutt, Wellington, New Zealand - Full Time
Skills Needed
Cooking, Food Safety, Team Collaboration, Meal Preparation, Customer Service, Flexibility, Fast Paced Environment
Specialization
The ideal candidate will have previous cooking experience, preferably in a healthcare setting, and knowledge of food safety standards. Flexibility to work weekends and holidays is essential.
Tech Solutions Specialist (On-Site) - Kerikeri at The Warehouse Group
Waipapa, Northland Region, New Zealand - Full Time
Skills Needed
Customer Focused, Excellent Communication Skills, Troubleshooting, Proactive Attitude, Technology Installation, Apple Os/Ios Knowledge, Device Management Knowledge, Software Knowledge
Specialization
Candidates should have a full clean New Zealand driver's license and ideally experience in technology installation and customer-facing roles. Physical capability to undertake heavy lifting and stand for long periods is also required.
Scholarships Advisor at University of Waikato Careers
Hamilton City, Waikato, New Zealand - Full Time
Skills Needed
Attention To Detail, Financial Processes, Problem Solving, Data Manipulation, Communication Skills, Customer Service, Cultural Awareness, Organizational Skills
Specialization
A university degree or equivalent relevant work experience is required. Strong communication skills, attention to detail, and experience working with diverse backgrounds are essential.
Experience Required
Minimum 2 year(s)
Customer Service Officer L1 - Āpiha Ratonga Kiritaki - Upper Hutt at Inland Revenue Career Site
Upper Hutt, Wellington, New Zealand - Full Time
Skills Needed
Clear Communication, Problem Solving, Empathy, Adaptability, Team Collaboration, Digital Tools Proficiency, Attention To Detail, Customer Service Experience, Debt Recovery Interest, Negotiation Skills
Specialization
We are looking for individuals who can communicate effectively, solve problems with care, and show empathy. Experience in customer service or contact centers is preferred, along with an interest in debt recovery.
Retail Salesperson - Warkworth (Part-Time) at Farmlands Group
Warkworth, Auckland, New Zealand - Full Time
Skills Needed
Retail Sales, Customer Service, Product Support, Point Of Sale System, Administrative Tasks, Stock Management, Communication Skills, Computer Skills, Physical Fitness
Specialization
Candidates should have a background in the farming sector and possess retail sales or customer service skills. Physical fitness is required due to lifting and manual handling tasks.
Technical Lead Data Services at IDEXX
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Data Engineering, Kafka, Aws, Go, Typescript, Devops, Agile, Event Driven Architectures, Cloud Platforms, Ci/Cd, Iac, Systems Design, Software Design, Streaming Data, Master Data Model, Cross Functional Leadership
Specialization
A Bachelor's degree in Computer Science or equivalent experience is required, along with 7+ years as a Software Engineer with proven technical leadership. Candidates should have expertise in agile cultures, automated testing, and strong skills in systems/software design and modern web/cloud technologies.
Experience Required
Minimum 5 year(s)
Customer service banker at Bank of New Zealand
, , New Zealand - Full Time
Skills Needed
Customer Engagement, Transaction Processing, Problem Solving, Product Knowledge, Digital Solutions, Communication, Teamwork, Customer Service
Specialization
Candidates should have some banking experience and a passion for advancing their banking career. Strong problem-solving skills and a customer-focused attitude are essential.
Team Administrator at Ministry of Social Development
Wellington, Wellington, New Zealand -
Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

66410.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Attention To Detail, Organizational Skills, Computer Skills, Technical Skills, Microsoft Office, Document Management, Diary Management, Accounts Administration, Prioritization, Relationship Building, Communication Skills, Problem Solving, Initiative, Political Awareness, Teamwork, Flexibility

Industry

Government Administration

Description
  About us   The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.   We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.   As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.   Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.     About the role | Mō te tūnga:   Wellington based Fixed term/secondment opportunity Until March 2026   Ready to make a difference? Submit your application today and be part of something meaningful. We’re looking for a Team Administrator to join our Māori, Communities and Partnerships (MCP) teams. In this role, you’ll provide efficient and high-quality administrative support to help with the day-to-day running of a busy team supporting disabled people and working families to thrive. You’ll also assist with project work across the wider MCP group and may be asked to support other parts of the business during busy periods. This is a great opportunity for someone who enjoys being organised, working with others, and making sure things run smoothly behind the scenes.What you bring | Ōu pūmanawatanga:   To be successful in this role, you will have excellent attention to detail, both written and numerical, and a proactive approach to your work. We're looking for someone who is highly organised, adaptable, and confident using a range of systems and tools.   You will also have:•    Strong computer and technical skills, with advanced knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook and Teams). Experience with electronic document management systems, payroll, diary management and basic accounts administration is desirable.•    The ability to effectively prioritise and manage a varied workload, meet deadlines, and stay calm under pressure.•    Great relationship-building skills, with the ability to engage professionally at all levels — both within the Ministry and with external stakeholders.•    A team-focused attitude, with the flexibility to support others during busy periods and adapt to changing priorities.•    Excellent written and verbal communication skills, along with sound judgement and political awareness.•    Initiative and problem-solving skills, with a willingness to take ownership of tasks and see them through.•    An understanding of how central government operates — including the role of Parliament, Ministers, and public service agencies — would be an advantage.•    A commitment to inclusion, valuing diversity, and contributing to a positive team culture.   If this sounds like you, we’d love to hear from you – apply now and join our team!Position Description | He Whakaahuatanga Tūnga: Team Administrator Position DescriptionSalary | Utu-ā-tau: $55,440.00 - $66,410.00 How to apply   To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.     Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.    All applications must be made online.  If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz   Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.   Closing date: Tuesday 28th October, 2025.   Please note: We will review applications as they come through and may begin interviews shortly after the closing date. An ideal start date for successful candidates would be before Christmas.           Joining us Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.   MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.      
Responsibilities
The Team Administrator will provide efficient and high-quality administrative support to the Māori, Communities and Partnerships teams. This role includes assisting with project work and supporting other parts of the business during busy periods.
Team Administrator at Ministry of Social Development
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Attention To Detail, Organizational Skills, Computer Skills, Technical Skills, Microsoft Office, Document Management, Diary Management, Accounts Administration, Prioritization, Relationship Building, Communication Skills, Problem Solving, Initiative, Political Awareness, Teamwork, Flexibility
Specialization
Candidates should have excellent attention to detail and a proactive approach to work. Strong computer skills, particularly in Microsoft Office, and the ability to manage a varied workload are essential.
District Sales Manager at Expeditors
Māngere-Ōtāhuhu, Auckland, New Zealand - Full Time
Skills Needed
Oral Communication, Written Communication, Analytical Skills, Presentation Skills, Microsoft Suite, Management Experience, Kpi Requirements, Contract Negotiations, Structured, Organized, Delegating, Charismatic, Market Understanding
Specialization
Candidates should possess strong communication and analytical skills, along with management experience leading a team. Experience in contract negotiations and the ability to meet KPI requirements are also essential.
Experience Required
Minimum 5 year(s)
Senior Advisor Products and Projects at MBIEPROD
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Product Development, Market Research, Project Management, Strategic Thinking, Analytical Skills, Customer First Mindset, Relationship Management, Communication Skills, Standards, Regulations, Certification Processes, Digital Publishing, Usability Focused Design, Negotiation Skills, Problem Solving Skills
Specialization
Proven experience in product development, market research, and project management is required. Strong analytical skills, excellent communication, and familiarity with standards and digital publishing are desirable.
Experience Required
Minimum 5 year(s)
Multimedia Content Editor at NZME
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Multimedia Storytelling, Leadership, Mentoring, Communication, Collaboration, Strategic Mindset, Innovation, Audience Engagement, Journalistic Integrity, Media Law, Editorial Standards, Flexibility, Resilience, Proactive Approach
Specialization
Candidates should have a relevant qualification or significant experience in digital or broadcast journalism. Strong leadership, communication, and strategic skills are essential, along with a commitment to journalistic integrity and media law.
Experience Required
Minimum 5 year(s)
Sustainability Communications & Engagement Advisor at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Sustainability, Communication, Storytelling, Writing, Editing, Public Relations, Digital Content Creation, Social Media, Project Management, Collaboration, Environmental Responsibility, Research, Engagement, Audience Analysis, Creativity, Attention To Detail
Specialization
Candidates should have demonstrated experience in communications or a related field, preferably with a focus on sustainability. Strong writing and editing skills, along with the ability to manage multiple projects and collaborate across teams, are essential.
Experience Required
Minimum 2 year(s)
Sustainability Communications & Engagement Advisor at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Sustainability, Communication, Storytelling, Writing, Editing, Public Relations, Digital Content Creation, Social Media, Project Management, Collaboration, Attention To Detail, Creativity, Environmental Responsibility, Engagement, Research, Education
Specialization
Candidates should have demonstrated experience in communications or a related field, preferably with a focus on sustainability. Strong writing and editing skills, along with the ability to manage multiple projects and collaborate across teams, are essential.
Experience Required
Minimum 2 year(s)
Continuous Improvement Specialist at OceanaGold
Waihi, Waikato, New Zealand - Full Time
Skills Needed
Problem Solving, Analytical Insight, Stakeholder Engagement, Facilitation, Communication And Presentation, Critical Thinking And Prioritisation
Specialization
A tertiary qualification in a numerically focused discipline is required, along with a full and current driver license. The candidate should possess strong analytical and communication skills to engage with various stakeholders effectively.
Experience Required
Minimum 2 year(s)
Operators at HR Connect Limited
Hamilton, Waikato, New Zealand - Full Time
Skills Needed
Machine Operation, Team Player, Flexibility, Physical Fitness, Positive Attitude, High Quality Work
Specialization
Candidates must have experience in machine operation and be physically fit for loading and stacking tasks. A positive attitude and commitment to producing high-quality work are essential.
Day fill Team Member - The Warehouse, Kaitaia at The Warehouse Group
Kaitaia, Northland Region, New Zealand - Full Time
Skills Needed
Attention To Detail, Teamwork, Reliability, Physical Fitness, Customer Service, Task Management
Specialization
Candidates must be over 16 years old and have reliable transport to work. Physical fitness is required for heavy lifting, and a strong team-oriented attitude is essential.
International Campaign Specialist at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Digital Marketing, Campaign Management, Data Analysis, A/B Testing, Collaboration, Google Ads, Facebook Business Manager, Google Analytics
Specialization
A qualification in a relevant field such as Marketing or Advertising is required, along with around 2-3 years of experience in a performance marketing role. A strong understanding of digital marketing tools like Facebook Business Manager and Google Ads is essential.
Experience Required
Minimum 2 year(s)
Maintenance Planning Specialist - Open Pit at OceanaGold
Macraes, Otago, New Zealand - Full Time
Skills Needed
Maintenance Planning, Mobile Plant Maintenance, Cmms, Organisational Skills, Mechanical Aptitude, Analytical Skills, Problem Solving, Negotiation Skills, Microsoft Office, Caterpillar Products, Hitachi Products, Leading Hand Experience, Supervision Experience, Technical Information Absorption, Work Order Management, Maintenance Strategy
Specialization
Candidates should have a trade certification with a minimum of 4 years of post-trade experience and a full, current driver's license. Experience in a supervisory role and familiarity with CMMS applications like Pronto are desirable.
Experience Required
Minimum 5 year(s)
Casual Residential Peer Support Worker at Ember Korowai Takitini
Auckland, Auckland Region, New Zealand - Full Time
Skills Needed
Mental Distress, Recovery, Team Environment, Bicultural Perspective, Professionalism, Boundaries, Ethics, Mental Health, Addictions, Support, Relationship Building, Resilience, Peer Support, Holistic Approach, Communication, Personal Development
Specialization
Candidates must have their own lived experience of mental distress and recovery, and ideally be working towards a National Certificate in Health and Wellbeing L4 or equivalent. A full NZ driver's license and valid work visa, residency, or citizenship are also required.
Delivery Scheduler - Fixed Term at Fulton Hogan
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Scheduling, Communication, Safety Management, Project Management, Data Entry, Information Management, It Skills, Reporting, Coordination, Risk Management, Customer Focus, Proactive Approach, Collaboration, Administration, Monitoring, Liaison
Specialization
Candidates should ideally have a tertiary qualification in a relevant field and a full current class 1 driver’s license. A minimum of 5 years’ experience in delivering road maintenance works, particularly in high-capacity motorway corridors, is required.
Experience Required
Minimum 5 year(s)
Cook - Casual at Summerset
Lower Hutt, Wellington, New Zealand - Full Time
Skills Needed
Cooking, Food Safety, Team Collaboration, Meal Preparation, Customer Service, Flexibility, Fast Paced Environment
Specialization
The ideal candidate will have previous cooking experience, preferably in a healthcare setting, and knowledge of food safety standards. Flexibility to work weekends and holidays is essential.
Tech Solutions Specialist (On-Site) - Kerikeri at The Warehouse Group
Waipapa, Northland Region, New Zealand - Full Time
Skills Needed
Customer Focused, Excellent Communication Skills, Troubleshooting, Proactive Attitude, Technology Installation, Apple Os/Ios Knowledge, Device Management Knowledge, Software Knowledge
Specialization
Candidates should have a full clean New Zealand driver's license and ideally experience in technology installation and customer-facing roles. Physical capability to undertake heavy lifting and stand for long periods is also required.
Scholarships Advisor at University of Waikato Careers
Hamilton City, Waikato, New Zealand - Full Time
Skills Needed
Attention To Detail, Financial Processes, Problem Solving, Data Manipulation, Communication Skills, Customer Service, Cultural Awareness, Organizational Skills
Specialization
A university degree or equivalent relevant work experience is required. Strong communication skills, attention to detail, and experience working with diverse backgrounds are essential.
Experience Required
Minimum 2 year(s)
Customer Service Officer L1 - Āpiha Ratonga Kiritaki - Upper Hutt at Inland Revenue Career Site
Upper Hutt, Wellington, New Zealand - Full Time
Skills Needed
Clear Communication, Problem Solving, Empathy, Adaptability, Team Collaboration, Digital Tools Proficiency, Attention To Detail, Customer Service Experience, Debt Recovery Interest, Negotiation Skills
Specialization
We are looking for individuals who can communicate effectively, solve problems with care, and show empathy. Experience in customer service or contact centers is preferred, along with an interest in debt recovery.
Retail Salesperson - Warkworth (Part-Time) at Farmlands Group
Warkworth, Auckland, New Zealand - Full Time
Skills Needed
Retail Sales, Customer Service, Product Support, Point Of Sale System, Administrative Tasks, Stock Management, Communication Skills, Computer Skills, Physical Fitness
Specialization
Candidates should have a background in the farming sector and possess retail sales or customer service skills. Physical fitness is required due to lifting and manual handling tasks.
Technical Lead Data Services at IDEXX
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Data Engineering, Kafka, Aws, Go, Typescript, Devops, Agile, Event Driven Architectures, Cloud Platforms, Ci/Cd, Iac, Systems Design, Software Design, Streaming Data, Master Data Model, Cross Functional Leadership
Specialization
A Bachelor's degree in Computer Science or equivalent experience is required, along with 7+ years as a Software Engineer with proven technical leadership. Candidates should have expertise in agile cultures, automated testing, and strong skills in systems/software design and modern web/cloud technologies.
Experience Required
Minimum 5 year(s)
Customer service banker at Bank of New Zealand
, , New Zealand - Full Time
Skills Needed
Customer Engagement, Transaction Processing, Problem Solving, Product Knowledge, Digital Solutions, Communication, Teamwork, Customer Service
Specialization
Candidates should have some banking experience and a passion for advancing their banking career. Strong problem-solving skills and a customer-focused attitude are essential.