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Senior Services Engagement Director at GENESYS CLOUD SERVICES INC

Ottawa, Ontario, Canada - Full Time

Skills Needed
Saas Sales, Cloud Sales, Professional Services Sales, Account Planning, Opportunity Management, Negotiation, Ccaas, Cx Strategy, Ai Driven Transformation, Enterprise Software, Stakeholder Management, Revenue Growth, Consulting, Migration Strategy, Modernization, Data Utilization

Specialization
Candidates must have 5 to 7+ years of experience in SaaS or cloud sales with a proven track record of closing complex, multi-stakeholder services engagements. A deep understanding of CCaaS, CX, and enterprise software markets is required, along with established relationships within Canadian telecommunications and financial institutions.

Experience Required
Minimum 5 year(s)

Administrative Assistant at Canadian Mental Health Association Toronto Branch

Toronto, Ontario, Canada - Full Time

Skills Needed
Administrative Support, Data Entry, Recordkeeping, Scheduling, Meeting Coordination, Microsoft Office, Communication, Time Management, Multitasking, Confidentiality, Legal Documentation, Clinical Documentation, Reporting, Financial Recordkeeping, Stakeholder Liaison

Specialization
Candidates must possess a diploma or degree in a relevant field and at least two years of administrative experience, preferably in a legal or mental health setting. Proficiency in Microsoft Office and strong organizational skills are required to manage sensitive information in a fast-paced environment.

Experience Required
Minimum 2 year(s)

Team member - Osteria Marco - Denver International Airport at Skyport Hospitality First Meridian Services

Quinte West, Ontario, Canada - Full Time

Skills Needed
Customer Service, Transaction Processing, Cash Handling, Point Of Sale (Pos) System, Menu Knowledge, Cleanliness Maintenance, Food Preparation, Restocking, Complaint Resolution, Team Collaboration, Health And Safety Guidelines, Communication Skills, Problem Solving, Judgment, Basic Math, Dependability

Specialization
Candidates must possess a genuine interest in guest experience, a friendly and outgoing personality, and the ability to work effectively in a fast-paced environment while supporting team members. Essential requirements include the ability to follow all regulations, strong communication and problem-solving skills, basic math proficiency, and the capacity to pass a 10-year background check.

Sous Chef - Osteria Marco - Denver International Airport at Skyport Hospitality First Meridian Services

Quinte West, Ontario, Canada - Full Time

Skills Needed
Culinary Expertise, Kitchen Operations, Food Preparation, Quality Standards, Inventory Management, Cost Control, Sanitation, Staff Supervision, Training, Scheduling, Communication, Problem Solving, Judgment, Math Skills, Stress Management, Teamwork

Specialization
Candidates must possess 2+ years of professional kitchen experience, including at least one year in a supervisory role, and a High School diploma or equivalent. Essential abilities include strong organizational skills, culinary expertise, dependability, flexibility for varied shifts, and the capacity to work effectively in a fast-paced airport restaurant environment.

Experience Required
Minimum 2 year(s)

HR Generalist at Sherwin-Williams

Grimsby, Ontario, Canada - Full Time

Skills Needed
Recruitment Processes, Performance Management, Policy Application, Employee Relations, Regulatory Compliance, Training And Development, Hr Decision Support, Employment Life Cycle Management, Employee Query Resolution, Criminal History Review, Hris Usage, Ats Usage, Data Analysis, Timekeeping Systems Usage

Specialization
Minimum requirements include being at least eighteen years old, legally authorized to work in the country, and possessing at least one year of experience in Human Resources or completion of a Sherwin-Williams development program. Preferred qualifications include a bachelor's degree, HR certifications (PHR, SPHR, SHRM-CP, SHRM-SCP), and experience with compliance, HRIS/ATS, data analysis, and manufacturing/distribution environments.

Senior Sous Chef | Pure Spirits Oyster House and Grill at The Distillery Restaurants Corp.

Toronto, Ontario, Canada - Full Time

Skills Needed
Cooking, Leading, Kitchen Management, Hiring, Scheduling, Training, Development, Coaching, Consistency, Passion, Humility, Process Improvement, Menu Development, Vendor Relations, Problem Solving, Communication

Specialization
Candidates must have 8-10 years of quality cooking experience, including at least three years as a Sous Chef in a demanding, high-volume environment, demonstrating progressive growth. A Culinary degree/diploma or equivalent experience, coupled with exceptional leadership, problem-solving skills, and a passion for the industry, is required.

Experience Required
Minimum 5 year(s)

ASP Staff at Upper Canada Collage

Toronto, Ontario, Canada - Full Time

Skills Needed
Student Supervision, Attendance Monitoring, Homework Assistance, Program Facilitation, Club Organization, Parent Communication, Student Wellbeing Promotion, Reception Duties, Conflict Resolution, Risk Assessment, Facility Management, Activity Organization, Positive Environment Creation, Student Guidance

Specialization
Candidates should ideally be enrolled in or have completed a diploma or degree in Teaching or Early Childhood Education, with prior experience in after-school programs, camps, or daycares being beneficial.

Senior Manager, Operational Risk at Royal Bank of Canada

Toronto, Ontario, Canada - Full Time

Skills Needed
Operational Risk, Risk Assessment, Control Adequacy, Risk Control Self Assessments, Change Management Risk Assessments, Key Risk Indicator Development, Issues And Actions Management, Reporting Expertise, Risk Management Framework, Analytical Skills, Presentation Skills, Communication, Policy, Project Management

Specialization
Candidates must possess strong knowledge of leading operational risk practices, excellent judgment, and analytical skills, along with 5+ years of experience in Operational Risk that includes policy responsibilities. A Bachelor's Degree and strong presentation and communication skills are also required to effectively engage with leadership across various enterprise groups.

Experience Required
Minimum 5 year(s)

Tool Crib Attendant at Vuteq Canada Inc.

Woodstock, Ontario, Canada - Full Time

Skills Needed
Inventory Management, Part Ordering, Pm Software, Work Order System, 5s, Maintenance Assistance, Fabrication, Plumbing, Electrical Systems, Kanban, Safety Guidelines, Lifting, Organisational Skills, Hand Eye Coordination, Attention To Detail, Communication

Specialization
Candidates must have a high school diploma or equivalent, along with 2-4 years of related experience, including 1-3 years of technical experience, and potentially welding experience. The role requires the ability to lift up to 50lbs, operate various hand tools, work independently, and commit to obtaining a driver's license, crane license, and forklift license.

Experience Required
Minimum 2 year(s)

Senior Sous Chef | Cluny Bistro at The Distillery Restaurants Corp.

Toronto, Ontario, Canada - Full Time

Skills Needed
Cooking, Kitchen Management, Leadership, Team Building, Communication, Problem Solving, Menu Development, Training, Coaching, Scheduling, Recruitment, Vendor Management, Food Safety, Process Improvement, Employee Development, Collaboration

Specialization
Candidates should have 8-10 years of quality cooking experience, with at least three years as a Sous Chef in a high-volume environment. A culinary degree or equivalent experience is preferred, along with strong leadership and problem-solving skills.

Experience Required
Minimum 10 year(s)

Produce Stocker at walmart

Huntsville, Ontario, Canada - Full Time

Skills Needed
Customer Service, Stocking, Zoning, Product Rotation, Pricing, Food Handling, Sanitation, Cleaning Procedures, Ordering, Markdowns, Health And Safety, Merchandise Stocking, Modular Setting

Specialization
The minimum requirement for this position is being 16 years of age or older. No other minimum qualifications are explicitly listed, suggesting the role focuses on developing retail industry skills through on-the-job training.

Personal Support Worker (PSW) - Casual - Haliburton at Extendicare

Haliburton, Ontario, Canada - Full Time

Skills Needed
Personal Support, Mobility Assistance, Feeding Assistance, Bathing Assistance, Toileting Assistance, Personal Grooming, Emotional Support, Social Support, Communication, Physical Stamina, Compassion, Professionalism, Respect

Specialization
Must hold a valid PSW certification and be capable of performing physical tasks such as bending, reaching, and lifting. Candidates must be able to communicate effectively in English and provide a current Vulnerable Sector Check.

Staff Software Engineer, Compute at Robinhood

Toronto, Ontario, Canada - Full Time

Skills Needed
Kubernetes Control Plane, Kubernetes Data Plane, Container Provisioning Apis, Scalability, Reliability, Availability, System Design, Mentoring, Technical Direction, Open Source Contribution, Cni Deployment, Distributed Systems, Infrastructure Management, Risk Management, Long Term Maintainability

Specialization
Candidates must possess expert knowledge of Kubernetes control plane and data plane components, along with a thorough understanding of container lifecycle management and networking challenges like CNI deployment. Proven experience as a seasoned individual contributor leading large, end-to-end projects with significant impact is required.

Experience Required
Minimum 10 year(s)

Non-trading Market Risk Officer - Vice President at Citi

Mississauga, Ontario, Canada - Full Time

Skills Needed
Analytical Thinking, Credible Challenge, Financial Analysis, Governance, Issue Management, Management Reporting, Policy And Procedure, Policy And Regulation, Risk Controls And Monitors, Risk Identification And Assessment, Interest Rate Risk In The Banking Book, Treasury Investments, Market Risk Management, Stress Loss Limits, Regulatory Compliance

Specialization
The position requires 6-10 years of relevant experience in risk management. A bachelor's degree is required, with a master's degree preferred.

Experience Required
Minimum 5 year(s)

Substitute Teacher - Up to $220 daily at Kokua Education

Quinte West, Ontario, Canada - Full Time

Skills Needed
Classroom Management, Student Engagement, Background Check Clearance, Community Contribution, Flexibility, Autonomy, Student Empowerment

Specialization
Candidates should possess a Bachelor's Degree, although non-degreed applicants with relevant work experience will be considered, and must have at least one year of experience working with students. A strong belief in every child's potential and the confidence to manage a classroom are also necessary.

Assistant Team Leader - Te Awa (Mat Cover) at Flight Centre

Hamilton, Ontario, Canada - Full Time

Skills Needed
Leadership, Communication, Sales Targets Achievement, Customer Experience, Business Understanding, Complaint Resolution, Team Development, Sales Expert Duties, Motivation, Change Implementation

Specialization
Candidates must possess a proven ability to lead by example, demonstrate exceptional communication skills, and show a strong passion for nurturing team members and fostering a positive work culture. Eligibility requires being an exceptional sales expert achieving $180K TAC or above.

Experience Required
Minimum 2 year(s)

Retail Store Associate Full Time Winners- Dougall Square at TJX Companies

Windsor, Ontario, Canada - Full Time

Skills Needed
Customer Service, Teamwork, Communication, Flexibility, Adaptability, Time Management

Specialization
Candidates should be friendly, approachable, and committed to teamwork. No prior experience is required as training will be provided.

Site Porter (Part Time) at Evergreen

Toronto, Ontario, Canada - Full Time

Skills Needed
Housekeeping, Facility Maintenance, Cleaning, Sanitizing, Waste Management, Event Setup, Organizational Skills, Time Management, Communication, Computer Literacy, Microsoft Teams, Outlook, Lifting, Health And Safety Compliance

Specialization
Candidates should possess strong organizational skills, the ability to lift 50 lbs, and basic computer proficiency. The role requires a dependable individual capable of working independently or in a team across flexible shifts including days, evenings, and weekends.

Day Camp Counsellor at YMCA of Northeastern Ontario

Callander, Ontario, Canada - Full Time

Skills Needed
Program Planning, Behavior Management, Child Supervision, Communication, Interpersonal Skills, First Aid, Cpr, Inventory Management, Teamwork, Time Management, Safety Compliance, Relationship Building

Specialization
Candidates should possess an Ontario Secondary School Diploma and have experience leading group activities for children aged 6 to 12. Additionally, applicants must hold current Standard First Aid and CPR C certifications and provide a satisfactory Police Record with Vulnerable Sector Check.

Sessional Lecturer: Writing About Music (CRE283H1S) at Victoria University

Toronto, Ontario, Canada - Full Time

Skills Needed
Teaching, Seminar Facilitation, Writing, Music Journalism, Academic Research, Communication, Curriculum Development, Music Industry Knowledge

Specialization
Candidates must hold a PhD or MFA and possess extensive teaching experience in seminar-style classes. A strong publication record demonstrating expertise in writing about music is required, with professional music industry experience preferred.

Experience Required
Minimum 5 year(s)

Senior Services Engagement Director at GENESYS CLOUD SERVICES INC

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

192800.0

Posted On

05 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS sales, Cloud sales, Professional services sales, Account planning, Opportunity management, Negotiation, CCaaS, CX strategy, AI-driven transformation, Enterprise software, Stakeholder management, Revenue growth, Consulting, Migration strategy, Modernization, Data utilization

Industry

Software Development

Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Drive the growth and strategic impact of Professional Services by owning services-led revenue across enterprise accounts and shaping how organizations realize value from AI-powered customer experience transformation. This role influences how large enterprises adopt, scale, and optimize Genesys Cloud to improve customer engagement, operational efficiency, and business outcomes. At Genesys, we are advancing customer experience through empathy and AI innovation, enabling organizations to deliver more human, connected experiences at scale. You will partner with senior stakeholders to align services strategy with business priorities, ensuring measurable value realization and long-term success. This position offers visibility across executive teams and the opportunity to shape complex, high-value transformations in a rapidly evolving AI and CX landscape. Key Responsibilities: Own and expand Professional Services revenue across a defined set of strategic enterprise accounts, driving pipeline creation and deal closure Lead services-led sales strategies that align consulting, implementation, migration, and optimization offerings to customer business outcomes Design and position high-impact service solutions that accelerate AI-driven CX transformation, automation, and data utilization Influence deal structures and commercial strategies to maximize customer value realization and long-term platform adoption Partner with Account Executives, Solution Consultants, and delivery leaders to align services strategy across the full customer lifecycle Engage executive stakeholders to shape transformation roadmaps, including AI adoption, governance, and operational best practices Navigate complex buying environments to secure services engagements across multi-stakeholder enterprise organizations Drive expansion within existing accounts by identifying opportunities for optimization, innovation, and AI enablement services Ensure alignment between sold services and delivery execution to maintain customer satisfaction and retention Analyze market trends, customer behaviors, and competitive dynamics to refine services positioning and growth strategies Required Qualifications: Demonstrated success selling Professional Services within SaaS or cloud-based technology organizations Proven track record of owning and closing complex, multi-stakeholder services engagements Experience supporting on-premises to cloud transformation initiatives, including migration and modernization Strong background in CCaaS, CX, or adjacent enterprise software markets 5 to 7+ years of experience in SaaS or cloud sales with exposure to Professional Services sales Deep understanding of how Professional Services drive adoption, value realization, and revenue growth Established relationships within major Canadian telecommunications providers and leading financial institutions Strong account planning, opportunity management, and negotiation capabilities Ability to communicate effectively with executive-level stakeholders Experience managing long sales cycles with consistent revenue achievement Preferred Qualifications: Experience with AI-driven platforms or solutions within CX or enterprise software environments Familiarity with AI governance, automation strategies, and data-driven customer engagement models Experience collaborating across sales, delivery, and customer success organizations Ability to influence cross-functional teams and drive alignment in complex enterprise environments Benefits That Support You: We invest in your well-being, because when you’re at your best, so are the experiences you create. Comprehensive extended group health coverage Generous paid time off, including vacation and personal leave Retirement savings program with employer RRSP matching up to a prescribed maximum amount Family-friendly benefits, including parental leave top-up and adoption assistance Growth and development opportunities through access to learning resources and internal mobility programs Location Fully remote within greater GTA (Greater Toronto Area) This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. 149,000.00 - $192,800.00 Employee Referrals: If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Want to join Genesys but don’t see a role that matches your skills right now? Join our Talent Community! You’ll receive Genesys updates and job openings Sign up here. If a Genesys employee referred you, please use the link they sent you to apply. Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Responsibilities

The Senior Services Engagement Director will own and expand professional services revenue across strategic enterprise accounts by driving pipeline creation and deal closure. They will partner with executive stakeholders to design high-impact service solutions that accelerate AI-driven customer experience transformation and ensure long-term platform adoption.

Senior Services Engagement Director at GENESYS CLOUD SERVICES INC

Ottawa, Ontario, Canada - Full Time

Experience Required
Minimum 5 year(s)

Administrative Assistant at Canadian Mental Health Association Toronto Branch

Toronto, Ontario, Canada - Full Time

Experience Required
Minimum 2 year(s)

Team member - Osteria Marco - Denver International Airport at Skyport Hospitality First Meridian Services

Quinte West, Ontario, Canada - Full Time

Sous Chef - Osteria Marco - Denver International Airport at Skyport Hospitality First Meridian Services

Quinte West, Ontario, Canada - Full Time

Experience Required
Minimum 2 year(s)

HR Generalist at Sherwin-Williams

Grimsby, Ontario, Canada - Full Time

Senior Sous Chef | Pure Spirits Oyster House and Grill at The Distillery Restaurants Corp.

Toronto, Ontario, Canada - Full Time

Experience Required
Minimum 5 year(s)

ASP Staff at Upper Canada Collage

Toronto, Ontario, Canada - Full Time

Senior Manager, Operational Risk at Royal Bank of Canada

Toronto, Ontario, Canada - Full Time

Experience Required
Minimum 5 year(s)

Tool Crib Attendant at Vuteq Canada Inc.

Woodstock, Ontario, Canada - Full Time

Experience Required
Minimum 2 year(s)

Senior Sous Chef | Cluny Bistro at The Distillery Restaurants Corp.

Toronto, Ontario, Canada - Full Time

Experience Required
Minimum 10 year(s)

Produce Stocker at walmart

Huntsville, Ontario, Canada - Full Time

Personal Support Worker (PSW) - Casual - Haliburton at Extendicare

Haliburton, Ontario, Canada - Full Time

Staff Software Engineer, Compute at Robinhood

Toronto, Ontario, Canada - Full Time

Experience Required
Minimum 10 year(s)

Non-trading Market Risk Officer - Vice President at Citi

Mississauga, Ontario, Canada - Full Time

Specialization
The position requires 6-10 years of relevant experience in risk management. A bachelor's degree is required, with a master's degree preferred.

Experience Required
Minimum 5 year(s)

Substitute Teacher - Up to $220 daily at Kokua Education

Quinte West, Ontario, Canada - Full Time

Skills Needed
Classroom Management, Student Engagement, Background Check Clearance, Community Contribution, Flexibility, Autonomy, Student Empowerment

Assistant Team Leader - Te Awa (Mat Cover) at Flight Centre

Hamilton, Ontario, Canada - Full Time

Experience Required
Minimum 2 year(s)

Retail Store Associate Full Time Winners- Dougall Square at TJX Companies

Windsor, Ontario, Canada - Full Time

Skills Needed
Customer Service, Teamwork, Communication, Flexibility, Adaptability, Time Management

Specialization
Candidates should be friendly, approachable, and committed to teamwork. No prior experience is required as training will be provided.

Site Porter (Part Time) at Evergreen

Toronto, Ontario, Canada - Full Time

Day Camp Counsellor at YMCA of Northeastern Ontario

Callander, Ontario, Canada - Full Time

Sessional Lecturer: Writing About Music (CRE283H1S) at Victoria University

Toronto, Ontario, Canada - Full Time

Skills Needed
Teaching, Seminar Facilitation, Writing, Music Journalism, Academic Research, Communication, Curriculum Development, Music Industry Knowledge

Experience Required
Minimum 5 year(s)