Key Responsibilities

• Perform reception duties, including: answering phone lines and managing inquiries, scheduling patient appointments and coordinating specialist referrals, managing filing, archiving, billing, and invoicing.
• Utilize and maintain accuracy within the Electronic Medical Records System (EMRS)
• Support Clinical Researchers and Nurses in coordinating patient visits and study appointments
• Provide administrative support to the reporting Manager and broader team as needed
• Contribute to a welcoming and professional patient experience

Knowledge, Skills, and Abilities

• Experience with MSP billing and EMR systems
• Knowledge of archiving and chart management
• Strong organizational, multitasking, and time-management skills
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in high-pressure or sensitive situations
• Demonstrated initiative, problem-solving, and sound professional judgment
• Experience working with individuals living with HIV, HCV, or vulnerable populations is an asset
• Bilingualism (verbal and written) is an asset