Full job description

About the Role

If you thrive in fast‑paced environments, enjoy helping people, and want a stable, meaningful career outside of food service, hospitality or retail, this role is an excellent fit. We are a busy medical clinic looking for a reliable, friendly, and organized Care Coordinator to support patients and our clinical team. No medical experience is required — we provide full training.

Many of our best team members have come from restaurants, cafés, hotels, and other customer‑facing roles. If you can multitask, stay calm under pressure, and communicate clearly, you already have the core skills we value.

Why Join Us

• Predictable hours — no late nights
• A respectful, supportive team
• A role where your work genuinely improves people’s lives
• A great stepping stone for those interested in health care (past team members have gone on to medical school, graduate programs, and research roles)

What You’ll Do

• Coordinate patient care between physicians, pharmacies, and community agencies
• Manage phone and website inquiries
• Support clinic scheduling and daily workflow
• Greet patients and prepare them for their appointments
• Document patient encounters and maintain accurate electronic charts
• Prepare letters and notifications
• Confirm provincial health coverage
• Document patient encounters
• Assist with cleanliness and organization of the clinic
• Other duties as required

What You Bring

• Experience in hospitality, food service, retail, health care or other high‑paced customer service roles
• A pleasant, compassionate communication style
• Strong attention to detail and ability to follow processes
• Ability to multitask while staying organized
• Comfort working independently once trained
• Proficiency with computers
• Ability to draft professional correspondence
• Fluent spoken and written English
• Typing speed of 45+ WPM

Schedule & Hours This role includes some weekend shifts and some weekday shifts that end in the early evening.

No shifts start before 8 a.m. or end after 7 p.m. on weekdays.

No shifts start before 8:30 a.m. or end after 3 p.m. on weekends.

Hours will approach full‑time following training and probation.