Key Responsibilities

• Provide operational support across Concierge, Food & Beverage, Attendant, and Sauna Master teams based on business needs.
• Respond proactively to peak periods, staffing gaps, and operational challenges.
• Deliver visible, hands-on leadership throughout the guest journey.
• Train, coach, and develop colleagues across multiple operational areas.
• Ensure BASIN standards, SOPs, and service expectations are consistently upheld.
• Engage with guests, resolve concerns, and support guest recovery efforts when required.
• Identify opportunities to improve operational efficiency and enhance the guest experience.
• Support opening, closing, and daily operational procedures.
• Foster strong communication and collaboration between departments and leadership teams.
• Lead by example and maintain a consistent presence on the floor.
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Qualifications

• Previous leadership experience an asset
• Previous spa, housekeeping or cleaning experience an asset
• Are dedicated to a high level of customer service and attention to detail
• Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.
• Have excellent communication skills (written and oral) in English.
• Proactive Skill Set – Spa experience an asset
• Strong interpersonal and problem solving abilities
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
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Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
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Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.