About the job

POSITION SUMMARY: Positively contributes to Clinic performance by offering excellent patient service and consistent support to the clinical team. Maintains accurate patient information, patient accounts and communicates patient needs to the rest of the clinic to ensure maximum patient satisfaction.

KEY CONTRIBUTIONS:

Patient Satisfaction:

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• Is skilled and comfortable with advanced patient service activities and consistently surpasses patient expectations at every interaction.
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• Maintains patient relations through ongoing dialogue with patients before, during and after treatment. Identifies and responds to unsatisfied patients with the appropriate recovery action.
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• Maintains effective patient flow through constant communication with the clinical team, the patient, and the front desk team.
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• Efficiently oversees the Patient Check-in/registration and check-out process.
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• Ensures all patients leave satisfied; with expectations met and with a next appointment.
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