Full job description

We are seeking an fulltime Supervisor to join our team! This position is a working body on a shift, serving customers during peak times and monitoring staff at all times. Serious applicants please apply in person at 3508-137 ave nw edmonton alberta.

You will be responsible for overseeing and coordinating the following responsibilities.

Essential Functions:

• Manage entire operation of restaurant during scheduled shifts (days, nights, weekends and holidays).
• Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the Manager.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Ensure guest service meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
• Accurately complete designated duties such as inventory control, ordering of products, cash control. Assist in optimizing profits by controlling product and labour costs.
• Communicate and oversee the execution of product promotions.
• Develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and through conducting performance reviews. Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by the Manager.
• Expected to exercise good judgment in decision-making and reporting issues to the Manager.
• Perform other duties and responsibilities as requested by the Manager.

Accountability:

• Manage the operation of the restaurant through the development and growth of staff, sales and profitability in accordance with established company standards, policies and procedures.
• Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.
• Communicate all significant issues, both positive and negative, with Manager.

Qualifications:

QSR experience strongly preferred.

• Qualified candidates must have excellent customer service and employee relation skills.
• Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Interact with the public and co-workers constantly during shifts.
• Must be able to work in and out of different temperature ranges.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.

Job Types: Full-time, Permanent