WHAT THE DAY WILL LOOK LIKE

• Building relationships with strategic clients to strengthen the partnership.
• Create and maintain strong relationships with key external vendors including insurers and specialty providers (e.g. Fullerton Healthcare Group for Aon Care)
• Needs-based consulting, identifying and actioning cross sell opportunities, with knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities.
• Renewal activities, maintaining retention rates as set out by management.
• Mentoring team members in the team and more broadly, as required.
• Guide others in resolving complex client issues based on independent discretion and judgement to determine appropriate solutions and process.
• Work independently and with initiative, with guidance in only the most complex situations.
• Ability to embrace and execute organizational changes.
• Conduct peer review for team members.
• Champion all client-related initiatives and ensure smooth implementation, including active promotion of Aon United
• Act as escalation point for all clients
• Support to Head of GBM, as required

Renewal and remarketing:

• Client Business Consulting and Planning.
• Review of renewal terms.
• Review and preparation of Renewal Proposal / Claims Analysis.
• Meeting with clients on pre-renewal and/or renewals.
• Preparation of Service Level Agreement.
• Preparation & Presentation of the benefits programme to employees.

Day-to-Day Operations:

• Updates to employee movements from clients.
• Following up of underwriting requirements with clients.
• Handling the enquiries from both HR and employees.
• Follow up with clients on outstanding invoices.
• Aged Debt Management.

SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

• More than 8-10 years of related experiences, depending on job level requirement.
• Proven track record of being a skilled customer-oriented person, have a strong and critical clients’ management mindset, able to engage the clients positively to build and foster long-term active relationships.
• Able to manage multiple priorities and demands, provide active initiatives on demand, guide others in resolving complex issues or to determine the best appropriate actions to take, whether independently and/or on collective discretion(s) /judgement.
• A team player, flexible with an aptitude for fostering positive relationships with all internal stakeholders of different business functions with diversity of thoughts, at all levels, respectfully and collaboratively
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Please refer the Job description for details