Travel is not just about the destination; it’s about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

WHAT YOU’LL LOVE ABOUT US:

Comprehensive Health Plans
Flexible Paid Time Off
✈️ Travel Experience Credit
Annual Wellness Credit
Team Events and Monthly Lunches
Home Office/Commuter Credit
Work From Anywhere Program
Parental Leave Top Up
Adventure Pass

ABOUT THE ROLE:

Plusgrade is searching for an ambitious, results-oriented and target-driven Partner Success Manager to manage a portfolio of hospitality partners in the Middle East and Asia. This role is a key market-facing role for Plusgrade, and our Partner Success Manager will be responsible for growth in our current hospitality customer partner portfolio. The ideal candidate has a background in the hospitality/travel industry or a similar account management position with a proven track record. Ideally, your experience demonstrates proven success in enhancing business relationships and operating with an innovative mindset to exceed performance goals. A hunter and growth mentality with strong personal and building professional relationships within the hospitality community throughout the region are key.

WHAT YOU WILL BE DOING:

• Results Focused - hungry to exceed goals on a daily basis
• Partner Advocate – develop a deep understanding of the airline industry, customer business, and priorities, and leverage those insights to drive new opportunities
• Insight Driven and Solution-Oriented – leverage analytical skillset to develop strong insights that lead to program enhancements and new solutions.
• Relationship Builder – effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your customers.
• Trusted Advisor – work diligently to understand the customer’s underlying interests and business priorities, while being genuinely interested in their company and personal success.
• Effective Communicator - articulate the partner’s current and future business performance and priorities
• Product Ambassador – understand the Plusgrade solutions available to drive customer goals and develop joint action plans, leveraging best practices across the Plusgrade partner community
• Influencer - drive business priorities through persuasion, negotiation and consensus-building
• Act as the primary point of contact for your partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight
• Leverage a matrix-based approach to strategic account management, acting as the portfolio leader and architecting roles for other key Plusgrade execs in driving account results
• Achieve account growth targets in pursuit of exceeding revenue goals
• Historical and forward (forecasting) analysis of revenue, with a deep understanding of the performance drivers