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Job Description

• To be totally familiar with hotel products, rates, and promotions at all times. Maintain up to date understanding of company products and rates and involvement in cross selling of these when required
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes
• Provide ongoing market intelligence by monitoring business sources and segments
• Represent hotel at trade fairs, functions and other related events as directed
• Ensure that sales blitzes in the local city or outstation for the geographic area of responsibility are conducted timely and efficiently.
• Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed
• Penetrate and saturate prospective and existing customer organizations for effective multi department selling
• Service needs of customers by attending to all requests promptly within 24 hours.
• Assist the DOS in pursuing new market segments to secure sales and prepare proposals for consideration
• Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
• Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
• Positive communication of the hotel image to existing and potential customer at all times.
• Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management
• Handle guest and employee inquiries in a courteous and efficient manner
• Maximize occupancy and average rate of hotel through creative and selective selling.
• Accurately report the month-end, year-to-date room night and revenue accounts to the DOS, for revenue increasing opportunities and possible action plans.
• Report on trends in the industry and local markets.
• Budget, plan, and execute cost-effective and productive sales trips at least 45 days prior to your trip.
• Maintain a calendar allowing you to meet all established deadlines and planned sales trips. Regular deadlines include (but are not limited to) the monthly forecast and expect-to-turn reports.
• Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
• Plan and execute cost-effective and productive sales trips into your assigned territory, to improve and increase our penetration of that market
• Contact and entertain clients during their site visits and through invitations to contacts within his/her respective segment
• Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied in due time.
• Prepares and transmits the Call Reports on a weekly basis to the DOS.
• Establishes a Monthly Report which includes the summary of the past activities, prospection and trends, and analyses competitor’s sales and promotion efforts, forecast for all sales activities & production/conversion figures. Attends once a month hotel’s Sales/Rooms Division and Credit meeting.
• Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plan for his/her field of responsibility.
• Establishes and signs contracts considering the official Rate Policy in co-ordination with the DOS.
• Conducts rate market surveys to advise management of actual market trends.
• Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel’s management.
• Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned.
• Perform duties in a manner that respects Rixos Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
• Assist in Task Force Teams for new openings.
• Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

• Bachelor Degree in Marketing or Diploma in vocational hospitality, 3 –4 years experience in 4-5 star Hotel
• Sincerity and transparency
• Reliability and loyality
• Excellence in Hospitality
• Strong Quality Management and Innovation Concepts

Additional Information

Please refer the Job description for details