About the job

As a FICA Consultant (Insurance Finance Systems) you will support the day-to-day operation, maintenance and continuous improvement of the FICA contract accounts landscape that underpins premium billing, collections and settlement across the group. Reporting to and working alongside the FICA Expert, you will handle posting issues, reconciliation breaks, configuration changes and defect resolution, ensuring finance operations run cleanly while the wider finance transformation programme progresses. This is a hands-on, detail-driven role for someone who is comfortable moving between accounting entries, system configuration and technical troubleshooting in a fast-moving specialty insurance environment.

Day-to-Day FICA Operations

• Monitor and manage FICA postings, document flows and contract account balances on a daily basis
• Investigate and correct incorrect, failed or suspended postings, clearing and reversal issues, and open item mismatches
• Support cash allocation, payment matching, dunning, write-offs, refunds and settlement processes
• Ensure timely resolution of reconciliation breaks between FICA, the Billing Engine, the general ledger and bank statements
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Issue Resolution & Defect Management

• Act as first-line and second-line support for FICA-related incidents raised by Finance and Operations users
• Triage, reproduce, document and prioritise defects, working them through to resolution within agreed service levels
• Perform root cause analysis on recurring issues and propose permanent fixes rather than repeat workarounds
• Liaise with engineering, product and third-party vendors to escalate, track and close technical defects
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Configuration, Testing & Change Support

• Apply and test configuration changes across contract account categories, main and sub transactions, posting areas, account determination and document types
• Prepare and execute test cases for fixes, enhancements and releases, including regression testing of core financial postings
• Support data corrections and mass-change activities with appropriate controls, approvals and audit trails
• Contribute to the migration and transformation programme by documenting current FICA behaviour, configuration and known issues
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Controls, Reporting & Period-End

• Support month-end and year-end close activities, including open item analysis, ageing reports and sub-ledger to general ledger reconciliation
• Ensure postings comply with accounting policy, financial controls, segregation of duties and audit requirements
• Produce operational reporting on posting quality, open issues, backlog and recurring error patterns
• Support internal and external audit queries relating to contract accounts and premium receivables
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Collaboration & Ways of Working

• Work closely with the FICA Expert, Finance, Credit Control, Underwriting Operations and Engineering teams to resolve issues end to end
• Translate finance user problems into clear technical descriptions, and technical outcomes back into terms Finance can act on
• Maintain clear documentation, runbooks and knowledge articles so that common issues can be resolved consistently
• Communicate status, risks and blockers proactively, escalating early where financial reporting or client servicing could be affected
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Requirements

• Hands-on experience with SAP FI-CA (Contract Accounts Receivable and Payable) or an equivalent high-volume sub-ledger or contract accounting system
• Solid understanding of double-entry accounting, sub-ledger to general ledger flows, open item management, clearing and reconciliation
• Practical experience supporting billing, receivables, collections or premium accounting processes in insurance, MGA, broking or financial services
• Working knowledge of SAP FI/CO integration points, account determination and posting logic
• Experience with incident and defect management in a structured support environment, including ticketing tools such as JIRA or ServiceNow
• Ability to interrogate data directly using SQL or equivalent to investigate posting and reconciliation issues
• Exposure to ABAP debugging, or the ability to read technical logs and traces, is a strong plus
• Experience of testing, release support and working with engineering teams in an Agile or hybrid delivery model
• Strong analytical and problem-solving skills, with a methodical approach to root cause analysis and a high level of attention to detail
• A bachelor's degree in Finance, Accounting, Information Systems or a related discipline; a part-qualified or qualified accounting credential (ACCA, CIMA, CPA) is an advantage
• At minimum 3 years of experience in a similar FICA, sub-ledger support or finance systems role