Artionis is a premium outsourcing partner for governments worldwide. We are present in 25 countries providing administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services. Our multicultural and interdisciplinary teams with about 400 employees work together at our 65 offices located across the globe to deliver quality services to our clients, using streamlined processes and state-of-the-art technology.
To facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centres (VACs)

Responsibilities and Duties

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data.
• Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in the process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager / Operations Manager in the execution of projects

Preferred Personality or Behavioral Traits

• Good speaking or knowledge of Russian language
• Russian Native
• Must have experience in visa business, travel and tourism and hotel reception management.
• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• Knowledge of English language and ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data.
• Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in the process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager / Operations Manager in the execution of project