Scope

• Operational Support - Provides comprehensive administrative and logistical support to regional operations leadership, ensuringsmooth communication, efficient processes, and effectiveexecution of daily operational activities.
• Culinary Coordination (Savory& Pastry Departments) - Facilitates coordination between savory and pastry teams to ensure consistent recipe management, menu updates, product launches, and adherence to Ladurée’s culinary standards across all locations.
• Quality Assurance Support - Assists the Quality Assurance Manager in maintaining food safety, hygiene, and compliance standards through documentation, reporting, and follow-up on audit actions across all outlets
• Marketing Coordination - Supports the Regional MarketingManager in executing campaigns, product launches,and in-store activations while ensuring brand consistency and effective communication across all locations.
• Training & Development Support - Collaborates with the RegionalTraining Manager to coordinate trainingprograms, track completion, and ensure consistent development and compliance across all teams.
• Communication & Coordination - Serves as the centralpoint of contactbetween regional teamsand stores, ensuring clear communication, timely information flow, and effective coordination of projects and initiatives.
• Administrative & ProjectCoordination - Oversees and streamlines administrative tasks and cross-departmental projects to ensure efficient execution, proper documentation, and timely completion of all regional initiatives.
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Specific Duties& Responsibilities

Operations Support

• Provide daily administrative and logistical support to the Regional Management team ( Operations, Culinary, Training, QA ), including scheduling meetings, preparing / consolidating reports, maintaining follow up trackers | audit / complaints action plans | Opening Critical paths.
• Coordinate general communication and information flow from stores | territory management to Regional office DIP and support departments.
• Coordinate the staff onboarding between HR / OPS / Training.
• Assist with the tracking / consolidation of business reviews, operational audits, performance presentations, Brand Operational audits, action plans.
• Maintain and update regional dashboards, store contact lists, SOP archives, and operational calendars.
• Consolidate and Circulate KPIs reports ( health cards / complaints / google review ) to management.
• Maintain information cards for every locations.
• Ensure the projects completion cards are signed by all functions.
• Maintain an organized electronic filing system ensuring all operational documents are accessible and up to date.
• Track deadlines for ongoing initiatives and proactively remind teams of deliverables and time lines.
• Ensure you track compliance of regional governmental licenses in each territory.
• Creation of the export product labels for DIP.
• Consolidation of internal presentations / information for leadership meetings, performance reviews, and audits.
• Consolidate the ISO 22000 documentation from the different sections to ensure compliance records at audit time.
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