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Technical Services Team Manager at iomart
Marlow, England, United Kingdom - Full Time
Skills Needed
It Support, Service Desk Management, Incident Management, Problem Management, Change Management, Customer Service, Technical Knowledge, Leadership, Analytical Skills, Communication Skills, Itil, Microsoft Technologies, Cisco Technologies, Comptia Technologies, Team Management, Continuous Improvement
Specialization
Candidates should have 5+ years of experience in IT support, with 2-3 years in a leadership role, and a strong background in ITSM processes. ITIL v4 Certification and technical knowledge in networks and systems are also required.
Experience Required
Minimum 5 year(s)
Lining Engineer at Adler & Allan
Darlington, England, United Kingdom - Full Time
Skills Needed
Lining Engineer, Health And Safety Awareness, Risk Assessments, Task Management, Communication Skills, Vehicle Checks, Cctv Footage Handling, Team Coordination, Customer Liaison, Positive Attitude, Manual Handling, Asbestos Training, Abrasive Wheels Training, First Aid Training, Working At Heights Training, Driving Licence
Specialization
Candidates should have proven experience as a Lining Engineer and completed relevant health and safety training. A full clean UK driving licence is essential, and a positive attitude with excellent communication skills is required.
Experience Required
Minimum 2 year(s)
Planner - Aviation at Turner Townsend
London, England, United Kingdom - Full Time
Skills Needed
P6 Schedule Development, Schedule Administration, Detailed Schedule Development, Assuring Design Schedules, Assuring Contractor Schedules, Schedule Risk Analysis, Schedule Interface Management, Accepted Programme Management, Nec, Aviation Experience, Airport Experience, Integrated Master Schedule (Ims) Maintenance, Schedule Reporting, Baseline Change Assessment, Schedule Impact Assessments, Pmi Review
Specialization
Candidates must demonstrate a thorough understanding and experience in P6 schedule development, administration, detailed schedule creation, and assuring both design and contractor schedules. Proven track records in major international airport environments are highly sought after, with previous airports experience being an advantage.
Experience Required
Minimum 5 year(s)
Team Manager - Food - West London - (Part-time) at MS
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Coaching, Customer Service, Commercial Awareness, Operational Resilience, Problem Solving, Team Performance, Collaboration, Data Analysis, Visual Merchandising, Communication, Flexibility, Adaptability, Performance Management, Stakeholder Management, Digital Capability
Specialization
Candidates should have a good understanding of commercial, visual, operational, and people processes. Strong leadership skills and the ability to manage performance and coach team members are essential.
Experience Required
Minimum 2 year(s)
Overnight care assistant at Home Instead Senior Care Etobicoke Mississauga
City of Edinburgh, Scotland, United Kingdom - Full Time
Skills Needed
Compassion, Personal Care, Medication Support, Companionship, Reassurance
Specialization
No prior experience is required for this role, but a caring and compassionate outlook is essential. Full training will be provided to all successful applicants.
Project Director - Quantity Surveying, Infrastructure at Turner Townsend
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Quantity Surveying, Coaching, Mentoring, Integrity, Market Understanding, Brand Ambassador, Team Management
Specialization
A degree in Quantity Surveying is required, with FRICS/MRICS preferred. The role demands a detailed understanding of the market and the ability to act as a brand ambassador.
Experience Required
Minimum 10 year(s)
Product Design Student Placement at Pendo
Sheffield, England, United Kingdom - Full Time
Skills Needed
Ux Design, Product Design, Interaction Design, Figma, Prototyping, User Testing, Design Systems, Ai Tools, Saas, B2b Products
Specialization
Candidates must be current university students pursuing a degree in a related field such as UX Design or Product Design. Experience with Figma and a willingness to learn and seek feedback are essential.
Lead Practitioner at Recovery Focus
, , United Kingdom - Full Time
Skills Needed
Substance Misuse, Criminal Justice System, Health & Social Care, Evidenced Based Interventions, Service User Assessments, Risk Assessments, Line Management, Communication Skills, Team Management, Collaborative Working, Support Development, Problem Solving, Flexibility, Passion For Helping Others, Organizational Skills, Interpersonal Skills
Specialization
Candidates should have experience in substance misuse services and knowledge of the Criminal Justice System. An NVQ Level 3 in Health & Social Care or equivalent is required, along with good communication skills and a passion for making a positive difference.
Experience Required
Minimum 2 year(s)
Loneliness Companion - Personal Care at Guardian Angel Carers
Worthing, England, United Kingdom - Full Time
Skills Needed
Social Visits, Companionship, Meal Preparation, Medication Management, Pharmacy Trips, Shopping Trips, Personal Care, Cheerful Presence, Warm Smile, Sense Of Humour, Tea Making, Driving Licence, Own Car Access
Specialization
Candidates must possess a cheerful presence, a warm smile, the ability to brighten someone's day, a sense of humor, and be proficient at making a decent cup of tea. Essential requirements include holding a full UK Driving Licence and having access to their own car for travel between customers.
HGV Grab Driver / Operative at United Infrastructure
Widnes, England, United Kingdom - Full Time
Skills Needed
Hgv Licence, Grab Wagon Operation, Excavation, Backfill, Reinstatement, Safety Compliance, Site Management, Streetworks Qualification, Eusr Cscs Shea Power Card
Specialization
Candidates must possess a full HGV licence and have at least one year of experience operating a grab wagon. Relevant qualifications such as Streetworks Qualification Units 1-7 and a current EUSR CSCS SHEA Power card are also required.
Experience Required
Minimum 2 year(s)
Retail Customer Service at Entain
London Borough of Harrow, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Cash Handling, Teamwork, Self Motivation, Empathy, Relationship Building
Specialization
Candidates must be at least 18 years old and have a passion for delivering great customer service. They should be self-motivated, able to work alone or in a team, and handle challenging situations professionally.
Trading Assistant - Shift at Sainsbury's
, Scotland, United Kingdom - Full Time
Skills Needed
Customer Service, Teamwork, Problem Solving, Attention To Detail, Flexibility, Initiative, Physical Fitness, Product Knowledge
Specialization
Candidates should be enthusiastic about helping customers and comfortable working in a fast-paced environment. They must be willing to learn new skills and use digital tools effectively.
Customer Assistant (Food) - Cheltenham at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Sales, Resilience, Commitment, Digital Confidence, Team Player, Flexibility, Attention To Detail, Communication Skills, Adaptability, Workload Management
Specialization
Candidates must be passionate individuals who thrive under pressure, deliver five-star service at pace, and act as resilient brand ambassadors for M&S Food products. Essential capabilities include high levels of customer service, digital confidence for utilizing in-store tools, adaptability, and strong teamwork.
Bar & Waiting Staff at Greene King
Basingstoke and Deane, England, United Kingdom - Full Time
Skills Needed
Customer Service, Teamwork, Attention To Detail, Communication, Positive Attitude, Willingness To Learn
Specialization
Candidates should have a passion for customer service and a willingness to learn. Attention to detail and a positive attitude are essential for this role.
Bank Host and Catering Assistant at Spire Healthcare Group plc
Manchester, England, United Kingdom - Full Time
Skills Needed
Catering Experience, Communication Skills, Organizational Skills, Customer Care Skills, Ability To Work Without Supervision, Caring Attitude, Flexibility
Specialization
Candidates should have experience in a catering role and possess good communication and organizational skills. The ability to work flexible hours, including evenings and weekends, is also required.
Mobile Funeral Arranger at Co-op
Preston, England, United Kingdom - Full Time
Skills Needed
Communication Skills, It Skills, Empathy, Attention To Detail, Customer Service, Manual Handling, Basic Calculations, Relationship Building
Specialization
Candidates must have a full UK driving licence and the ability to work independently. Good communication skills, attention to detail, and a passion for delivering great service are essential.
General Assistant at Durham University
Durham, England, United Kingdom - Full Time
Skills Needed
Food Production, Food Preparation, Following Instructions, Attention To Detail, Flexibility, Working Under Pressure, Customer Focus, Positive Attitude, Numeracy Skills, Literacy Skills
Specialization
Candidates should have experience in basic food production and preparation, along with a positive attitude and attention to detail. Flexibility and the ability to work under pressure are also important.
Backend Team Lead at Xelix
, England, United Kingdom - Full Time
Skills Needed
Python, Django, Restful Apis, Postgresql, Aws, Github, Jenkins, Docker, Terraform, Ci/Cd, Software Development, Team Leadership, Code Review, Mentoring, Architectural Decision Making, Performance Improvement
Specialization
Candidates should have 5+ years of professional development experience and at least 2 years of experience leading a team. A strong understanding of the Python/Django ecosystem and relational databases is essential.
Experience Required
Minimum 5 year(s)
Part Time Learning Support Practitioner (32 hours) at The Aurora Group
Minehead, England, United Kingdom - Full Time
Skills Needed
Learning Support, Student Behaviour Management, Collaboration, Life Skills Development, 1:1 Support, Communication, Teamwork, Independence Support
Specialization
Experience in a similar role is desirable, but full training will be provided. A background in care or education, along with Level 2 qualifications in English and Maths, is advantageous.
Team Leader at Greene King
Aberdeen City, Scotland, United Kingdom - Full Time
Skills Needed
Team Leadership, Customer Service, Problem Solving, Attention To Detail, Adaptability, Positive Attitude, Team Coordination, Bar Management
Specialization
The ideal candidate should have a keen eye for detail and the ability to provide excellent customer service. A positive attitude and teamwork skills are essential for adapting to challenges during busy shifts.
Technical Services Team Manager at iomart
Marlow, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Support, Service Desk Management, Incident Management, Problem Management, Change Management, Customer Service, Technical Knowledge, Leadership, Analytical Skills, Communication Skills, ITIL, Microsoft Technologies, Cisco Technologies, CompTIA Technologies, Team Management, Continuous Improvement

Industry

IT Services and IT Consulting

Description
What you'll be doing: Atech is looking for a driven and accountable Team Manager to lead the daily operations of its Service Desk. This role plays a critical part in delivering consistent, high-quality support to customers while fostering a culture of responsiveness, professionalism, and technical excellence within the team. The Team Manager is responsible for ensuring smooth day-to-day service desk performance, meeting SLA targets, and enhancing customer satisfaction across all interactions. The role involves ownership of technical processes and alignment with business goals, with a strong focus on continuous service improvement. The Team Manager will proactively identify and implement enhancements, resolve the root causes of recurring issues, and introduce automation where appropriate to deliver measurable service gains. Collaboration with Atech’s Security Operations Centre (SOC) is essential to ensure integrated incident response and seamless service delivery for customers subscribed to Guardian security services. This is a hands-on leadership role requiring a proactive mindset, operational oversight, and a commitment to driving service excellence across the Service Desk function. Key Responsibilities: Oversee day-to-day operations of the service desk. Monitor and report on service desk performance against SLAs and KPIs. Develop and maintain service desk processes and documentation. Lead and mentor service desk staff, including training and development. Collaborate with other teams to improve service delivery. Perform at least one Major Incident simulation/process run -through per quarter. Support TAM/CSM function for customer SRMs as required. “Own” one of the ITIL processes – Change, Incident or Problem Management. Alongside the Team Leader, perform at least one Major Incident simulation/process run-through per quarter. Act as the initial escalation point for all customer queries and concerns. Champion innovation and continuous improvement, and foster this culture within your team. Incident & Ticket oversight Identify recurring incidents and conduct root cause analysis for long-term resolution. Ensure that all Major incidents are correctly categorised and flagged to the wider business. Act as Incident Manager, organising the incident team, conducting bridge calls and assisting with customer comms. Identify opportunities where we can utilise automation in service to enhance efficiency and increase capacity. Line Management Line manage all Senior Cloud Technicians and Team Leaders, conduct regular monthly 1-2-1s and ensure growth opportunities are identified to ensure we can promote from within as required. Ensure that Engineers take time for training in order to continue to develop the team technical knowledge, MS certifications and ability to promote. Foster a culture of accountability, collaboration and continuous improvement. Manage and monitor individual team member performance against OKRs, reinforcing successes, and initiating performance management where appropriate. Other Onboarding – support and manage the onboarding of new customers or services, working with Projects to ensure sufficient handover to Support, and that ways of working have been documented and discussed with the customer. Documentation – create or contribute to documentation where necessary relating to support, standing tasks or processes related to our managed services. Report in to Customer Operations Manager at monthly meetings and at Services Stand-ups. You must also flag any tickets that you require assistance with or need to escalate due to customer sentiment. Work alongside the Security teams to ensure that our customers incidents are handled efficiently and effectively, and to deliver seamless service between Technical Service and Security. We want to hear from you if you: Have 5+ years of experience in IT support or service desk roles, with at least 2–3 years in a leadership or supervisory capacity. Have a proven track record in managing incident, problem, and change management processes within ITSM frameworks. Have experience with ticketing systems and service desk tooling. Hold Technical Knowledge: Understanding of networks, operating systems, hardware/software troubleshooting, and IT infrastructure. Are experienced in leadership & people management: Ability to mentor, coach, and manage service desk teams effectively. Are focused on customer service, user satisfaction and service quality. Hold analytical & problem-solving skills: Capable of handling escalations and complex technical issues. Have excellent verbal and written communication for interacting with stakeholders and reporting performance metrics. Hold ITIL v4 Certification (Foundation or higher). Hold additional certifications in Microsoft, Cisco, or CompTIA technologies advantageous Hold ILM Level 5 What's in it for me? £Competitive Salary + Benefits Who you'll be doing it for: Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel What to do next: Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Responsibilities
The Team Manager oversees the daily operations of the service desk, ensuring high-quality support and meeting SLA targets. They also lead and mentor staff, manage incidents, and drive continuous service improvement.
Technical Services Team Manager at iomart
Marlow, England, United Kingdom - Full Time
Skills Needed
It Support, Service Desk Management, Incident Management, Problem Management, Change Management, Customer Service, Technical Knowledge, Leadership, Analytical Skills, Communication Skills, Itil, Microsoft Technologies, Cisco Technologies, Comptia Technologies, Team Management, Continuous Improvement
Specialization
Candidates should have 5+ years of experience in IT support, with 2-3 years in a leadership role, and a strong background in ITSM processes. ITIL v4 Certification and technical knowledge in networks and systems are also required.
Experience Required
Minimum 5 year(s)
Lining Engineer at Adler & Allan
Darlington, England, United Kingdom - Full Time
Skills Needed
Lining Engineer, Health And Safety Awareness, Risk Assessments, Task Management, Communication Skills, Vehicle Checks, Cctv Footage Handling, Team Coordination, Customer Liaison, Positive Attitude, Manual Handling, Asbestos Training, Abrasive Wheels Training, First Aid Training, Working At Heights Training, Driving Licence
Specialization
Candidates should have proven experience as a Lining Engineer and completed relevant health and safety training. A full clean UK driving licence is essential, and a positive attitude with excellent communication skills is required.
Experience Required
Minimum 2 year(s)
Planner - Aviation at Turner Townsend
London, England, United Kingdom - Full Time
Skills Needed
P6 Schedule Development, Schedule Administration, Detailed Schedule Development, Assuring Design Schedules, Assuring Contractor Schedules, Schedule Risk Analysis, Schedule Interface Management, Accepted Programme Management, Nec, Aviation Experience, Airport Experience, Integrated Master Schedule (Ims) Maintenance, Schedule Reporting, Baseline Change Assessment, Schedule Impact Assessments, Pmi Review
Specialization
Candidates must demonstrate a thorough understanding and experience in P6 schedule development, administration, detailed schedule creation, and assuring both design and contractor schedules. Proven track records in major international airport environments are highly sought after, with previous airports experience being an advantage.
Experience Required
Minimum 5 year(s)
Team Manager - Food - West London - (Part-time) at MS
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Coaching, Customer Service, Commercial Awareness, Operational Resilience, Problem Solving, Team Performance, Collaboration, Data Analysis, Visual Merchandising, Communication, Flexibility, Adaptability, Performance Management, Stakeholder Management, Digital Capability
Specialization
Candidates should have a good understanding of commercial, visual, operational, and people processes. Strong leadership skills and the ability to manage performance and coach team members are essential.
Experience Required
Minimum 2 year(s)
Overnight care assistant at Home Instead Senior Care Etobicoke Mississauga
City of Edinburgh, Scotland, United Kingdom - Full Time
Skills Needed
Compassion, Personal Care, Medication Support, Companionship, Reassurance
Specialization
No prior experience is required for this role, but a caring and compassionate outlook is essential. Full training will be provided to all successful applicants.
Project Director - Quantity Surveying, Infrastructure at Turner Townsend
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Quantity Surveying, Coaching, Mentoring, Integrity, Market Understanding, Brand Ambassador, Team Management
Specialization
A degree in Quantity Surveying is required, with FRICS/MRICS preferred. The role demands a detailed understanding of the market and the ability to act as a brand ambassador.
Experience Required
Minimum 10 year(s)
Product Design Student Placement at Pendo
Sheffield, England, United Kingdom - Full Time
Skills Needed
Ux Design, Product Design, Interaction Design, Figma, Prototyping, User Testing, Design Systems, Ai Tools, Saas, B2b Products
Specialization
Candidates must be current university students pursuing a degree in a related field such as UX Design or Product Design. Experience with Figma and a willingness to learn and seek feedback are essential.
Lead Practitioner at Recovery Focus
, , United Kingdom - Full Time
Skills Needed
Substance Misuse, Criminal Justice System, Health & Social Care, Evidenced Based Interventions, Service User Assessments, Risk Assessments, Line Management, Communication Skills, Team Management, Collaborative Working, Support Development, Problem Solving, Flexibility, Passion For Helping Others, Organizational Skills, Interpersonal Skills
Specialization
Candidates should have experience in substance misuse services and knowledge of the Criminal Justice System. An NVQ Level 3 in Health & Social Care or equivalent is required, along with good communication skills and a passion for making a positive difference.
Experience Required
Minimum 2 year(s)
Loneliness Companion - Personal Care at Guardian Angel Carers
Worthing, England, United Kingdom - Full Time
Skills Needed
Social Visits, Companionship, Meal Preparation, Medication Management, Pharmacy Trips, Shopping Trips, Personal Care, Cheerful Presence, Warm Smile, Sense Of Humour, Tea Making, Driving Licence, Own Car Access
Specialization
Candidates must possess a cheerful presence, a warm smile, the ability to brighten someone's day, a sense of humor, and be proficient at making a decent cup of tea. Essential requirements include holding a full UK Driving Licence and having access to their own car for travel between customers.
HGV Grab Driver / Operative at United Infrastructure
Widnes, England, United Kingdom - Full Time
Skills Needed
Hgv Licence, Grab Wagon Operation, Excavation, Backfill, Reinstatement, Safety Compliance, Site Management, Streetworks Qualification, Eusr Cscs Shea Power Card
Specialization
Candidates must possess a full HGV licence and have at least one year of experience operating a grab wagon. Relevant qualifications such as Streetworks Qualification Units 1-7 and a current EUSR CSCS SHEA Power card are also required.
Experience Required
Minimum 2 year(s)
Retail Customer Service at Entain
London Borough of Harrow, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Cash Handling, Teamwork, Self Motivation, Empathy, Relationship Building
Specialization
Candidates must be at least 18 years old and have a passion for delivering great customer service. They should be self-motivated, able to work alone or in a team, and handle challenging situations professionally.
Trading Assistant - Shift at Sainsbury's
, Scotland, United Kingdom - Full Time
Skills Needed
Customer Service, Teamwork, Problem Solving, Attention To Detail, Flexibility, Initiative, Physical Fitness, Product Knowledge
Specialization
Candidates should be enthusiastic about helping customers and comfortable working in a fast-paced environment. They must be willing to learn new skills and use digital tools effectively.
Customer Assistant (Food) - Cheltenham at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Product Knowledge, Sales, Resilience, Commitment, Digital Confidence, Team Player, Flexibility, Attention To Detail, Communication Skills, Adaptability, Workload Management
Specialization
Candidates must be passionate individuals who thrive under pressure, deliver five-star service at pace, and act as resilient brand ambassadors for M&S Food products. Essential capabilities include high levels of customer service, digital confidence for utilizing in-store tools, adaptability, and strong teamwork.
Bar & Waiting Staff at Greene King
Basingstoke and Deane, England, United Kingdom - Full Time
Skills Needed
Customer Service, Teamwork, Attention To Detail, Communication, Positive Attitude, Willingness To Learn
Specialization
Candidates should have a passion for customer service and a willingness to learn. Attention to detail and a positive attitude are essential for this role.
Bank Host and Catering Assistant at Spire Healthcare Group plc
Manchester, England, United Kingdom - Full Time
Skills Needed
Catering Experience, Communication Skills, Organizational Skills, Customer Care Skills, Ability To Work Without Supervision, Caring Attitude, Flexibility
Specialization
Candidates should have experience in a catering role and possess good communication and organizational skills. The ability to work flexible hours, including evenings and weekends, is also required.
Mobile Funeral Arranger at Co-op
Preston, England, United Kingdom - Full Time
Skills Needed
Communication Skills, It Skills, Empathy, Attention To Detail, Customer Service, Manual Handling, Basic Calculations, Relationship Building
Specialization
Candidates must have a full UK driving licence and the ability to work independently. Good communication skills, attention to detail, and a passion for delivering great service are essential.
General Assistant at Durham University
Durham, England, United Kingdom - Full Time
Skills Needed
Food Production, Food Preparation, Following Instructions, Attention To Detail, Flexibility, Working Under Pressure, Customer Focus, Positive Attitude, Numeracy Skills, Literacy Skills
Specialization
Candidates should have experience in basic food production and preparation, along with a positive attitude and attention to detail. Flexibility and the ability to work under pressure are also important.
Backend Team Lead at Xelix
, England, United Kingdom - Full Time
Skills Needed
Python, Django, Restful Apis, Postgresql, Aws, Github, Jenkins, Docker, Terraform, Ci/Cd, Software Development, Team Leadership, Code Review, Mentoring, Architectural Decision Making, Performance Improvement
Specialization
Candidates should have 5+ years of professional development experience and at least 2 years of experience leading a team. A strong understanding of the Python/Django ecosystem and relational databases is essential.
Experience Required
Minimum 5 year(s)
Part Time Learning Support Practitioner (32 hours) at The Aurora Group
Minehead, England, United Kingdom - Full Time
Skills Needed
Learning Support, Student Behaviour Management, Collaboration, Life Skills Development, 1:1 Support, Communication, Teamwork, Independence Support
Specialization
Experience in a similar role is desirable, but full training will be provided. A background in care or education, along with Level 2 qualifications in English and Maths, is advantageous.
Team Leader at Greene King
Aberdeen City, Scotland, United Kingdom - Full Time
Skills Needed
Team Leadership, Customer Service, Problem Solving, Attention To Detail, Adaptability, Positive Attitude, Team Coordination, Bar Management
Specialization
The ideal candidate should have a keen eye for detail and the ability to provide excellent customer service. A positive attitude and teamwork skills are essential for adapting to challenges during busy shifts.