To work alongside the Involvement Project Lead, the Involvement Administrative Coordinator, two Peer Involvement Coordinators, and the wider Involvement Team. Use peer support values and principles within the context of supporting people to take part in involvement and coproduction activities. Support people with lived experience of trust services through the registration process to enable them to join the Lived Experience Network. Build connections with Lived Experience Members, gaining an understanding of their lived experience of services, their interests and what they may want to gain from taking part actively.
Using this knowledge to support them to become involved in involvement and coproduction activities. Support members in their involvement through 1 to 1 check-ins, group facilitation, and by offering support before, during and after involvement activities. Through the wisdom of their own lived experience, and a respect for the diversity of perspectives and experiences, the postholder will challenge stigma and inspire hope and a belief that recovery is possible. Support with the management of the central point of contact for the Involvement Team via the team shared inbox, telephone number and office drop-in (Monday to Friday 9am to 5pm).
Provide efficient and professional face to face, telephone and virtual contact and support functions for trust service users, carers, and staff. Offer support to respond to staff and member enquiries; requests to promote involvement opportunities to the Lived Experience Network; selecting members for opportunities and responding to new joiner interest. Offer support to staff to plan, advertise, and run involvement activities with the aim of developing meaningful / impactful involvement. Maintain appropriate records and support the collation of data to demonstrate the teams outputs and impact.
KEY RESULT AREAS SERVICE IMPROVEMENT Support the development and delivery of the Lived Experience Member Training & Support Framework. Contact and visit teams and people in services to recruit new members and to develop staff awareness of involvement and coproduction. Work in a way that promotes diversity, equity, and inclusion, demonstrating an awareness of the impact of intersectionality, to expand the diversity of people taking part in involvement and coproduction activities. Lead specific projects and involvement initiatives taking full responsibility for all aspects of the organisation, planning, and delivery of that opportunity, complimenting the role of the Involvement Administrative Coordinator, and staff supporting the activity.
Support staff and the trust to create opportunities that ensure that the organisation listens to people who have first-hand experience of accessing its services; of what they need, what works well, what doesnt. Support staff and the trust to seek, reflect on and be responsive to the perspectives, experiences and needs of people, to enable the organisation to improve, develop and deliver safe, high quality patient care. Enable each of the Trusts service lines to have a dedicated resource to support involving service users and carers in their governance, service design and redesign, and other involvement activities. To promote shared decision making and support service users and / or carers to be empowered to make choices.
Where relevant and appropriate, to support service users and carers in accessing services and activities in their communities to promote community relationships, socially valued roles and support the navigation of barriers to social inclusion. To identify and maintain positive links with community and partnership agencies, as appropriate

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