Legacie Management & Lettings is part of the Legacie group of companies.
At Legacie, we pride ourselves on providing high end development opportunities for investors, where we provide an end-to-end service, managing the blocks, and finding and managing tenants for our landlords.
We are experiencing rapid growth as we continue on our journey, and as a result we require an experienced Client and Property Operations manager.
Are you a dynamic and experienced property professional looking to take the next step in your career? We’re seeking a Client & Property Operations Manager to join our high-performing team. In this pivotal role, you will report directly to the Operations Director, working closely alongside another Client & Property Operations Manager to deliver exceptional operational performance across our Property Management and Client Care functions.

• Support the execution of strategic objectives set by the Operations Director across client and property operations.
• Oversee the day-to-day management of Property Management and Client Care teams, ensuring consistent service delivery and operational excellence.
• Act as a key point of escalation for complex client issues, driving positive outcomes and upholding our reputation for outstanding customer care.
• Monitor and optimise property performance, including rent collection, void reduction, maintenance resolution, and compliance.
• Lead and develop team members through coaching, support, and regular performance reviews.
• Ensure full compliance with all property legislation and regulatory standards, including health and safety checks and tenancy agreements.
• Collaborate cross-functionally to streamline systems, improve data integrity, and enhance operational processes.
• Analyse KPIs and prepare performance reports for senior leadership, contributing to continuous improvement and business growth.
• Drive customer satisfaction and retention by reviewing feedback and implementing service enhancements.