WHO WE ARE:

As a Hertfordshire-based provider, we understand the unique care needs of our community. Our local authority ownership ensures high standards and accountability in care. We tailor our care services to meet individual needs and preferences across Hertfordshire.

SPECIAL REQUIREMENTS

Access to a car and a full UK driving licence is desirable but not essential. You will be required to attend meetings at sites other than your own work base.

PURPOSE OF THE JOB

Contributes effectively and professionally to support staff and customers within the operational team.
Care Quality Supervisors are responsible for ensuring that services provided are effective, efficient, and result in positive, personalised outcomes for both staff and customers. They offer guidance, information, and advice related to care situations, while also supporting the Care Team Manager (CTM) in the management of care staff.
Care Quality Supervisors will work alongside the CTM to promote best practices within the service, ensuring that customers receive the necessary support for their care needs. They collaborate with community groups, other organisations, and local members to achieve favourable outcomes for people we support.
Care Quality Supervisors will play a key role in leading staff development and learning initiatives in alignment with development programs and workforce strategies, providing coaching, mentoring, and supervision as appropriate.
Additionally, Care Quality Supervisors will assist in coordinating responses to safeguarding concerns that arise, supporting the identification of safeguarding plans to mitigate risks. They will oversee the collection of relevant information to be presented to the Care Team Manager and/or Senior Managers and ensure that all outcomes of investigations are recorded accurately and that records are kept up to date.