QUALIFICATIONS

• Minimum 3-5 years of UK customer onboarding experience, preferably in Fintech or payment services
• Ideally degree educated/equivalent professional qualifications
• Business level English (Mandarin and/or additional European languages considered a bonus!)
  WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.
  We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership

WorldFirst’s Onboarding team is responsible for the successful registration and accreditation of all UK and EEA customers. The team works within the Marketing and Sales cycle to ensure we can onboard our customers quickly, efficiently and compliantly. Specializing in CDD and KYC, the Onboarding team interacts daily with Product, Tech and Customer facing teams to enhance customer experience from the very start of their journey with WorldFirst.

• Actively champion quality customer experience throughout the WorldFirst onboarding journey

• • Liaise with Risk, Sales & Customer facing teams to complete thorough CDD & KYC/KYB reviews to seamlessly onboard customers
• Verify KYC/KYB documents, ownership structures, payment flows, and UBO information
• Provide clear guidance and support to customer facing teams with regards to the onboarding policies
• Communicate with clients via phone, email or chat - where needed - to facilitate a positive customer onboarding experience
• Provide leadership and mentoring support
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• Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practice

• Conduct regular QA/QC, hold follow up training and guidance sessions with junior team members
• Establish and maintain effective relationships within the team and across all relevant stakeholders
• Lead continuous improvement initiatives
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• Identify opportunities for AI and automation

• Conduct clear and consistent periodic account reviews of existing client’s information for ongoing KYC purposes
• Accurately record information in systems and raise any anomalies or errors
• Ensure that KYC/KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement