Role: IT Support Engineer
Location: Wolverhampton
Hours: 37.5 hours per week between 7:30am 5pm Monday to Friday.
Salary: £29,562 - £33,909 (Dependant on experience) additional pay for on call after a successful 6 month probation.
Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.
Joining us as a IT Support Engineer you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.
All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.

ABOUT YOU:

The IT Support Engineer role’s core function is to provide day to day support to all users of SpaMedica’s information systems both face to face and with remote support technologies. The role will be the first line of support encountered by all staff and will respond initially to all requests. The role will require the ability to prioritise requests and escalate where necessary. Support will be provided across all SpaMedica sites and may require travel. For this role we are looking for a minimum of 1 years experience within a similar role.

SUMMARY OF BENEFITS:

• 30 days holiday (including bank holidays)
• Performance bonuses twice a year (up to 10%)
• Recommend a Friend Scheme (£350 reward for both)
• Free quarterly snacks, flu vaccinations, and DBS
• Access to exclusive discounts
• Continuous training and development

• Act as first point of contact for all IT requests and issues
• Manage and maintain the IT Service Desk System
• Attempt a first fix resolution on all IT issues
• Effectively resolve all IT issues within the competencies of the role
• Escalate all issues where a resolution cannot be found or that are beyond the competencies of the role
• Update and maintain the IT asset register
• Administer Active Directory user accounts, including creating new accounts, adding and removing group memberships, processing leaver accounts.
• Maintaining and configuring user equipment including laptops, mobile phones, ipads and tablets
• Delivering and installing user equipment
• Assisting with installation and configuration of new systems
• Contribute to IT policies and procedures
• Create and maintain PC and laptop build images
• Maintain the PC and laptop image deployment system
• Travel between all SpaMedica sites as necessary to setup, support and maintain IT infrastructure as required
• To assist in the day to day management of desktop equipment including installing software and maintenance patches and identifying equipment that requires upgrade
  Apply Today and be part of a team that puts patients at the heart of everything we do.
  Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
  Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
  Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at careers@spamedica.co.uk.
  Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
  For more about us, visit SpaMedica