WHO WE ARE

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement ‘a hard day’s work deserves a fair day’s pay’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven leadership and management skills with the ability to inspire and motivate a team.
• Strong business acumen with experience in financial management, including budgeting and forecasting.
• Excellent communication and interpersonal skills to build strong relationships with clients and team members.
• A passion for providing exceptional customer service and creating a welcoming salon environment.
• In-depth knowledge of hair care products.
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.

• Lead by Example: Management should actively participate in sales activities and demonstrate a commitment to revenue generation through services or products.
• Oversee the daily operations of the salon, ensuring smooth and efficient workflow.
• Lead, manage, and inspire a team of stylists and other salon staff.
• Provide ongoing training and development opportunities for the team.
• Manage client appointments and bookings.
• Handle client enquiries and complaints in a professional and timely manner.
• Maintain the salon’s high standards of cleanliness and hygiene.
• Manage inventory and stock levels of hair care products.
• Implement marketing and promotional strategies to attract and retain clients.
• Ensure compliance with all health and safety regulations.
• Monitor and analyse salon performance, including sales and customer satisfaction.