As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.

The Operations Co-ordinator at phs will:

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessions for service drivers.
• Ensure that completed routes and attendance are processed in real time· To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

The ideal candidate for an Operations Co-ordinator at phs will:

• Provide Excellent Service Delivery
• Be able to build Customer Focus & Relationship Management
• Have People Management & Development Skills.
• Comply with Health & Safety Regulations.
• Be a versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.

In return for your commitment and expertise, you will get:

• £26,514 per year
• Works out at £12.75 per hour
• 20 hours a week
• 13 paydays per year (every 4 weeks)
• Virtual GP for you and your household
• Buy and sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme (pro rata for part-time colleagues)
• Free Parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
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