Customer Relations Advisor

Temporary - ongoing with potential to go permanent

• Do you see yourself as a problem solver?
• Are you someone who likes to get to the bottom of an issue?
• Can you make decisions based on facts and findings?

Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment.

If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv.

Main duties will include:

• Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
• Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
• Considering possible regulatory breaches or operational incidents which could affect the business or customer.
• Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
• Recording findings and answering questions raised over the phone as well as email and on-line chat.
• Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.