ABOUT US

OLD THORNS HOTEL & RESORT is based in Liphook, GU30 7PE. Our mission is to be the best 4 star resort in Hampshire and to be an employer of choice for our team. Our values are Team work, Respect, Improve, Pride and we offer a fun and friendly, modern environment to work in collectively. The hotel is easily accessible from the A3, and only 20-30 minutes from Guildford and Portsmouth. We offer a wide range of accommodation, conference & function facilities, health club, spa, restaurants & bars, and a championship golf course.

Our work environment includes:

• Countryside setting
• Food provided whilst on shift
• Learning & development opportunities
• Employee discounts

OLD THORNS HOTEL & RESORT is seeking a Duty Manager to join our team! You will ensure the smooth and safe running of the operational activities within the hotel, ensuring all guests receive high standards of customer service and care.

Your main duties will be:

• To maintain good interdepartmental communications, ensure teamwork and positive relationships with co-workers and management.
• To communicate departmental challenges to the General Manager and suggest improvements.
• To develop and maintain a comprehensive knowledge of all hotel systems and procedures.
• To ensure the security of the hotel and guests.
• To act as responsible duty Manager in absence of General Manager.
• To attend and participate with weekly operations meetings.
• To ensure the safety of staff and guests by correct use of equipment and crowd management.
• To understand and enforce the hotel’s health and safety policy, hygiene, accident reporting, fire procedure and COSHH procedures, policies and practices.
• To report any safety hazards to Management.
• To complete Duty Manager Shift Reports of any incidents or handover information in the compliance diary.
• To have complete knowledge of fire evacuation procedures and to act as Fire Wardens whilst on duty and to safely evacuate hotel under emergency conditions.
• To hold a Personal License for the sale of alcohol and uphold licensing laws.
• To act as a first aider and any first aid responsibilities as requested.
• To provide cover or assistance, including service within any FOH Department as necessary.

Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• Store discount

Ability to commute/relocate:

• Liphook GU30 7PE: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising: 1 year (preferred)
• Hospitality: 1 year (preferred)

Licence/Certification:

• Personal Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Duty Manage

• To maintain good interdepartmental communications, ensure teamwork and positive relationships with co-workers and management.
• To communicate departmental challenges to the General Manager and suggest improvements.
• To develop and maintain a comprehensive knowledge of all hotel systems and procedures.
• To ensure the security of the hotel and guests.
• To act as responsible duty Manager in absence of General Manager.
• To attend and participate with weekly operations meetings.
• To ensure the safety of staff and guests by correct use of equipment and crowd management.
• To understand and enforce the hotel’s health and safety policy, hygiene, accident reporting, fire procedure and COSHH procedures, policies and practices.
• To report any safety hazards to Management.
• To complete Duty Manager Shift Reports of any incidents or handover information in the compliance diary.
• To have complete knowledge of fire evacuation procedures and to act as Fire Wardens whilst on duty and to safely evacuate hotel under emergency conditions.
• To hold a Personal License for the sale of alcohol and uphold licensing laws.
• To act as a first aider and any first aid responsibilities as requested.
• To provide cover or assistance, including service within any FOH Department as necessary