The Opportunity

An established and highly regarded professional services organisation is looking to appoint an experienced Credit Controller to join its finance team. This is an excellent opportunity for someone with strong legal-sector credit control experience to take ownership of a portfolio and play an important role in improving cash collection, reducing exposure and supporting the wider finance function.

The successful candidate will work closely with senior finance colleagues, Partners and Fee Earners, providing insight and recommendations around outstanding WIP, debt and client balances.

Key Responsibilities

• Monitor and manage WIP across a portfolio of clients, identifying aged, overdue or higher-risk balances and escalating issues appropriately.
• Support initiatives to reduce aged WIP and improve conversion and cash collection.
• Maintain accurate commentary around expected receipts, potential delays and collection risks to assist with cash-flow forecasting.
• Review residual client account balances and make recommendations regarding the application, retention or return of funds.
• Manage outstanding debt in line with established credit control procedures, working closely with Partners and Fee Earners to resolve issues.
• Build strong working relationships with internal stakeholders and encourage proactive management of WIP and debt.
• Prepare and maintain monthly exposure and management reports, highlighting key risks, trends and areas requiring attention.
• Carry out account reconciliations, client analysis and ad hoc reporting as required.
• Work with the Cashiers team to obtain remittance information and ensure payments are correctly allocated.
• Provide recommendations on appropriate next steps for challenging accounts, including escalation, settlement arrangements, formal recovery action or write-off.
• Contribute to the ongoing improvement of credit control and working-capital processes.

About You

• Previous Credit Control experience within a law firm is essential.
• Strong understanding of WIP, debt recovery, client accounts and the financial processes within a legal environment.
• Proven track record of successfully managing outstanding balances and improving cash collection.
• Excellent communication and negotiation skills, with the confidence to engage with Partners, Fee Earners, clients and other senior stakeholders.
• Strong relationship-building and influencing skills.
• Highly organised and methodical, with the ability to manage competing priorities and work independently.
• Commercially minded, with the ability to identify risks and trends and recommend appropriate action.
• Comfortable working collaboratively within a finance team while taking ownership of an individual portfolio.
• Good Excel and reporting skills.
• Basic understanding of how AI tools can be used to support financial administration and reporting would be advantageous.