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Interim Operations Change Manager (Contract duration: 9 months, December st at Winnow
London, England, United Kingdom - Full Time
Skills Needed
Global Operations, Customer Success, Operational Change, Kpi Delivery, Data Insights, Team Management, Customer Success Operations, Communication, Problem Solving, Collaboration, Leadership, Analytical Skills, Project Management, Training, Coaching, Data Quality, Process Improvement
Specialization
Candidates should have significant experience in Global Operations or Customer Success within a SaaS or technology-led organization, with a proven ability to deliver operational change across regions. Strong leadership skills and a results-driven mindset are essential, along with experience in managing diverse global teams.
Experience Required
Minimum 5 year(s)
Chef De Partie - Mon to Fri - Gogarburn - Edinburgh at WSH Group
City of Edinburgh, Scotland, United Kingdom - Full Time
Skills Needed
Food Preparation, Station Management, Quality Control, Team Collaboration, Menu Development, Cleaning And Maintenance, Cooking Techniques, Food Safety, Sanitation Practices, Attention To Detail, Organisational Skills, Communication, Teamwork
Specialization
Proven experience as a Commis Chef or similar role is required. Strong understanding of food safety and sanitation practices along with excellent attention to detail and teamwork abilities are essential.
Experience Required
Minimum 2 year(s)
Kitchen Assistant at WSH Group
London, England, United Kingdom - Full Time
Skills Needed
Food Preparation, Hygiene Practices, Teamwork, Attention To Detail, Flexibility, Reliability
Specialization
Candidates should have a keen interest in food and cooking, with good attention to hygiene practices. Previous kitchen experience is beneficial but not essential.
Account Executive at ShipBob, Inc.
, , United Kingdom - Full Time
Skills Needed
Account Executive, Sales Representative, Teamwork, Communication Skills, Organization, Time Management, Negotiation, Crm Software, Ecommerce Fulfillment, Tech Offerings, Operational Capabilities, Self Sourcing, Pipeline Management, Feedback, Problem Solving, Adaptability
Specialization
Candidates should have at least 18 months of experience as an Account Executive or Sales Representative in the eCommerce fulfillment space. Strong communication, organization, and negotiation skills are essential, along with proficiency in CRM software.
Experience Required
Minimum 2 year(s)
Health and Safety Assistant at Conwy County Borough Council
Colwyn Bay, Wales, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Maintenance technician at Stafforce
Halifax, England, United Kingdom - Full Time
Skills Needed
Time Management
Qualification
Graduate
Trainee Recruitment Consultant at Precision Resource Group
Bristol BS1 2NH, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Administration Assistant at TMET
Leicester, England, United Kingdom - Full Time
Skills Needed
It, Email, Scratch
Qualification
Diploma
Warehouse Supervisor at DP World
Stanford-le-Hope, , United Kingdom - Full Time
Skills Needed
Resource Management, Mathematics, Communication Skills, English, Confidentiality, Disciplinaries
Specialization
English and mathematics
Qualification
Diploma
Service Advisor Apprentice at Stratstone Porsche
FAWL6, , United Kingdom - Full Time
Skills Needed
English, Customer Service
Qualification
Graduate
Domino's Instore Team Member at Dominos Pizza
Durham DH1 4SE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Bricklayer at Elijah Homes Limited
Llanelli SA14 9PL, , United Kingdom - Full Time
Skills Needed
Power Tools, Hand Tools, Masonry
Qualification
Graduate
Chief Technician Clinical Trials, Imperial-sponsored & Dispensary at Imperial College Healthcare NHS Trust
London W6 8RF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Community Wound Care Nurse at Procare Community Services
Haslemere GU27 2BJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Restaurant Supervisor at The Ivy Asia Mayfair
London W1K, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Head of Engineering Function – UKIFS at CCFE
West Burton, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Head of Operational Excellence and Fire Safety - Housebuilding at TiliaHomes
SSB8, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Pressure System Engineer at Air Products
Chertsey KT16 0PS, , United Kingdom - Full Time
Skills Needed
Pressure Systems, Eddy Current, Pressure Vessels, Inspectors, Piping, Engineering Support, Mechanisms, Modifications, Regulatory Compliance, Plant Management, Corrective Actions
Qualification
Graduate
Service Administrator at Wm Armstrong Group
Longtown CA6 5LY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Mechanical Fitter - Advanced hydraulics training at elix sourcing solutions
Taunton, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Interim Operations Change Manager (Contract duration: 9 months, December st at Winnow
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Global Operations, Customer Success, Operational Change, KPI Delivery, Data Insights, Team Management, Customer Success Operations, Communication, Problem-Solving, Collaboration, Leadership, Analytical Skills, Project Management, Training, Coaching, Data Quality, Process Improvement

Industry

Software Development

Description
About us Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others. Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations. As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes. We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission: Equal parts head and heart. We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. Bravely honest. With each other, that means we’re a transparent organisation where a healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial. People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. Bound by food. We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. Hungry and humble. Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. People and Planet Positive. We’re caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we’re also committed to actively reducing our own footprint while doing so. We’re leaving the planet and its people better off than we found them This is an opportunity to join a rapidly growing start-up and help us propel our growth at what is truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it. About the Role We are looking for an Interim Operations Change Manager to provide maternity cover from December to August. This is a high-impact role, driving operational change across Winnow’s Global Operations team of 30+ colleagues in five locations. The successful candidate will lead the efficient and standardised delivery of Customer Success operations globally, taking accountability for operational consistency, data accuracy, KPI performance, and cross-team collaboration. This is a hands-on role where you will be expected to own initiatives, drive outcomes, and deliver measurable improvements. Reports to: CEO Direct reports: 4 across 3 locations & 9 indirect reports. Key Objectives & Responsibilities Programme & Change Management Drive and track the delivery of Customer Success journey improvements (client training, coaching calls, QBRs, documentation, and efficiency projects), working closely with the Customer Experience Improvement Manager to ensure efficient programme management, global alignment and report outcomes to senior leadership. Partner with Product, Data Science and Data Operations teams to strengthen processes to enhance data quality for clients and our Customer Success team. Own accountability for Planhat platform enhancements (our central customer data tool), working with the Data Manager to prioritise improvements, gather feedback, and measure success outcomes. Driving KPIs & Data Accuracy Hold accountability for accuracy of customer and operational data, driving SLAs, managing escalations with our external partner where required. Deliver monthly Operational KPIs (NPS, ROI, TTV, savings, etc), addressing technical issues with the Data Manager, engaging with regional teams, and escalating to senior leadership as needed. Present KPI updates and operational insights to senior leadership monthly, driving regional accountability and clear action-taking. Partnerships & Collaboration Act as a key escalation point for our external data partner and with Planhat. Own the relationship with Winnow’s Zero Waste Culinary Advisor, Chef Vojtech Vegh, to design and deliver impactful Customer Success training sessions, client webinars & coaching calls, and commercial syncs. Champion cross-functional collaboration - operational link to key internal teams: ensuring CS feedback flows effectively between Product, Support, and regional CS/BD teams. Leadership & Customer Success Global Alignment Lead and develop 4 direct reports, aligning and prioritising activities across the team. Foster collaboration, accountability, and knowledge sharing across regions. Be proactive in communicating progress updates to support the CS team and drive global alignment through Global CS calls, regional operations meetings, and consistent communication. Drive improvements in Customer Success onboarding and skills development. About You Education & Experience Significant experience in Global Operations or Customer Success within a SaaS or technology-led organisation. Proven ability to deliver operational change across regions and embed consistent processes. Strong track record in KPI delivery and using data insights to drive decisions. Experience managing and motivating diverse, global teams. Familiarity with Customer Success operations and tools (e.g., Planhat). Experience embedding GenAI use is a plus. Personal Attributes A strong leader who delivers through others and empowers teams. Results-driven, with a relentless focus on execution and pace. Analytical and data-driven, with proven problem-solving skills. Highly organised, proactive, and able to manage multiple priorities under tight deadlines. Excellent communicator and confident presenter to audiences large and small. Skilled at building partnerships internally and externally, with a collaborative and transparent style. Comfortable challenging the status quo and delivering creative, pragmatic solutions. Our Shared Attributes Balanced: Passionate and pragmatic, able to see the big picture while solving near-term needs Collaborative: Transparent, respectful, and a believer in healthy debate Pragmatic: You get things done and seek to continually improve Mission-driven: Committed to the fight against food waste Humble & helpful: A team player who supports colleagues and celebrates customer impact Competitive base salary Company stock options package Matching pension scheme Eye care vouchers and eye care allowance Life insurance Company part-funded health insurance 2 Wellness hours per month, plus a £20 monthly wellness allowance Employee Assistance Programme - 24/7 helpline for your wellbeing Early finish Friday - log off from 3pm if you have finished all your work by then You will love what you do – waking up every day solving one of the biggest social problems of our generation Committed team members with broad experience who share a common passion to build a world class business
Responsibilities
The Interim Operations Change Manager will drive operational change across the Global Operations team, ensuring efficient and standardized delivery of Customer Success operations. This role includes accountability for operational consistency, data accuracy, KPI performance, and cross-team collaboration.
Interim Operations Change Manager (Contract duration: 9 months, December st at Winnow
London, England, United Kingdom - Full Time
Skills Needed
Global Operations, Customer Success, Operational Change, Kpi Delivery, Data Insights, Team Management, Customer Success Operations, Communication, Problem Solving, Collaboration, Leadership, Analytical Skills, Project Management, Training, Coaching, Data Quality, Process Improvement
Specialization
Candidates should have significant experience in Global Operations or Customer Success within a SaaS or technology-led organization, with a proven ability to deliver operational change across regions. Strong leadership skills and a results-driven mindset are essential, along with experience in managing diverse global teams.
Experience Required
Minimum 5 year(s)
Chef De Partie - Mon to Fri - Gogarburn - Edinburgh at WSH Group
City of Edinburgh, Scotland, United Kingdom - Full Time
Skills Needed
Food Preparation, Station Management, Quality Control, Team Collaboration, Menu Development, Cleaning And Maintenance, Cooking Techniques, Food Safety, Sanitation Practices, Attention To Detail, Organisational Skills, Communication, Teamwork
Specialization
Proven experience as a Commis Chef or similar role is required. Strong understanding of food safety and sanitation practices along with excellent attention to detail and teamwork abilities are essential.
Experience Required
Minimum 2 year(s)
Kitchen Assistant at WSH Group
London, England, United Kingdom - Full Time
Skills Needed
Food Preparation, Hygiene Practices, Teamwork, Attention To Detail, Flexibility, Reliability
Specialization
Candidates should have a keen interest in food and cooking, with good attention to hygiene practices. Previous kitchen experience is beneficial but not essential.
Account Executive at ShipBob, Inc.
, , United Kingdom - Full Time
Skills Needed
Account Executive, Sales Representative, Teamwork, Communication Skills, Organization, Time Management, Negotiation, Crm Software, Ecommerce Fulfillment, Tech Offerings, Operational Capabilities, Self Sourcing, Pipeline Management, Feedback, Problem Solving, Adaptability
Specialization
Candidates should have at least 18 months of experience as an Account Executive or Sales Representative in the eCommerce fulfillment space. Strong communication, organization, and negotiation skills are essential, along with proficiency in CRM software.
Experience Required
Minimum 2 year(s)
Health and Safety Assistant at Conwy County Borough Council
Colwyn Bay, Wales, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Maintenance technician at Stafforce
Halifax, England, United Kingdom - Full Time
Skills Needed
Time Management
Qualification
Graduate
Trainee Recruitment Consultant at Precision Resource Group
Bristol BS1 2NH, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Administration Assistant at TMET
Leicester, England, United Kingdom - Full Time
Skills Needed
It, Email, Scratch
Qualification
Diploma
Warehouse Supervisor at DP World
Stanford-le-Hope, , United Kingdom - Full Time
Skills Needed
Resource Management, Mathematics, Communication Skills, English, Confidentiality, Disciplinaries
Specialization
English and mathematics
Qualification
Diploma
Service Advisor Apprentice at Stratstone Porsche
FAWL6, , United Kingdom - Full Time
Skills Needed
English, Customer Service
Qualification
Graduate
Domino's Instore Team Member at Dominos Pizza
Durham DH1 4SE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Bricklayer at Elijah Homes Limited
Llanelli SA14 9PL, , United Kingdom - Full Time
Skills Needed
Power Tools, Hand Tools, Masonry
Qualification
Graduate
Chief Technician Clinical Trials, Imperial-sponsored & Dispensary at Imperial College Healthcare NHS Trust
London W6 8RF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Community Wound Care Nurse at Procare Community Services
Haslemere GU27 2BJ, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Restaurant Supervisor at The Ivy Asia Mayfair
London W1K, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Head of Engineering Function – UKIFS at CCFE
West Burton, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Head of Operational Excellence and Fire Safety - Housebuilding at TiliaHomes
SSB8, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Pressure System Engineer at Air Products
Chertsey KT16 0PS, , United Kingdom - Full Time
Skills Needed
Pressure Systems, Eddy Current, Pressure Vessels, Inspectors, Piping, Engineering Support, Mechanisms, Modifications, Regulatory Compliance, Plant Management, Corrective Actions
Qualification
Graduate
Service Administrator at Wm Armstrong Group
Longtown CA6 5LY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Mechanical Fitter - Advanced hydraulics training at elix sourcing solutions
Taunton, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate