Service Coordinator - Location: Bermondsey, London SE1 - Competitive Salary + Benefits
Our Subsidiary, Firetecnics Systems is looking for an experienced Service Coordinator, to join them on a permanent basis.

SKILLS

• A Minimum 5 years of proven clerical and administrative experience in the service industry
• Proficient in MS word, excel etc.
• Experience within the fire safety industry is highly desirable but not essential

THE ROLE:

• Taking reactive call outs and allocating them to the relevant engineers
• Effective planning and scheduling of the monthly planned preventative maintenance workload.
• Liaising with clients to arrange appointments for engineers’ attendances
• Liaising with field engineers on jobs
• Using Microsoft packages on a daily basis e.g, Excel, Outlook
• Updating in-house systems with daily activities
• Building strong relationships with external subcontractors
• Compiling necessary paperwork from services and call outs completed
• Provide engineers reports to clients following engineers’ visits
• Requesting purchase orders from clients as and when necessary
• Updating the client portals, as necessary.
• Working alongside Operations Manager and liaising with sales team
• General filing & scanning
• In addition to the above, general ad-hoc duties as required.

The qualities required to be successful in this role are:

• An understanding or background of the fire alarm industry would be advantageous
• Self-starter
• Excellent communicator with client as well as co-workers
• Able to allocate workload to engineers in the most efficient manner
• Able to prioritise workload, even under highly pressurised circumstances
• Able to motivate engineers
• Work under own initiative.
• Attention to detail
• Perform tasks efficiently, with a high level of accuracy
• People person (team player)
• Positive attitude
• Driven by results
• Possess a polite and professional telephone manner.
• Proactive & Strong Self-Motivation
• Fast/Efficient Learner.
• Commercially minde