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Escalation Resolution Associate (French speaking) Oxford at The Fork
Oxford, England, United Kingdom - Full Time
Skills Needed
Customer Focus, Fluent In French, Empathy, Conflict Resolution, Time Management, Communication Skills, Problem Solving, Logical Thinking, Self Motivation, Prioritization
Specialization
Candidates must have a minimum of six months of customer service experience in an office or call center setting. A good command of English and the ability to work in a high-pressure environment are also required.
Sales Director Commercial (Telco & Media) at ServiceNow
Staines-upon-Thames, England, United Kingdom - Full Time
Skills Needed
Sales Strategy, Team Building, Coaching, Mentoring, C Level Engagement, Customer Relationship Management, Ai Integration, Analytical Skills, Financial Planning, Pipeline Generation, Territory Development, Negotiation Skills, Recruiting, Collaboration, Business Acumen, Partner Relationships
Specialization
Candidates should have extensive experience in new business sales and a strong track record in recruiting and managing sales teams. Additionally, they should possess strategic thinking skills and the ability to integrate AI into work processes.
Experience Required
Minimum 10 year(s)
Dental Nurse at PortmanDentex
Falkirk, Scotland, United Kingdom - Full Time
Skills Needed
Dental Nursing Qualification, Active Gdc Registration, Caring Approach, Empathetic Approach, Strong Communication Skills, Team Player, Providing Great Service, Building Relationships
Specialization
Candidates must have a recognised Dental Nursing qualification and active GDC registration. A caring and empathetic approach, along with strong communication skills, is essential.
Dispensing Optician - Guildford at Specsavers
Guildford, England, United Kingdom - Full Time
Skills Needed
Qualified Dispensing Optician, Goc Registered, Customer Care, Professional Excellence, Attention To Detail, Teamwork, Community Engagement
Specialization
Candidates must be qualified and GOC registered Dispensing Opticians with a passion for customer service. Attention to detail and the ability to work well in a team are essential.
Dental Nurse at PortmanDentex
Sheffield, England, United Kingdom - Full Time
Skills Needed
Dental Nursing Qualification, Gdc Registration, Communication Skills, Team Player, Caring Approach, Empathy, Orthodontic Experience
Specialization
Candidates must have a recognized Dental Nursing qualification and active GDC registration. A caring approach and strong communication skills are essential, with orthodontic experience being a plus.
Multi-Drop Courier (Class C1) at FedEx
, , United Kingdom - Full Time
Skills Needed
Reliable Team Player, Energetic, Enthusiastic, Customer Focus, Good Communication Skills, Attention To Detail, Valid Driving License, Adaptability, Commercial Driving Experience, Basic Geographical Knowledge
Specialization
Candidates should be reliable team players with strong customer focus and good communication skills. A valid driving license for the assigned vehicle type is essential, along with adaptability to driving conditions.
Team Leader at Greene King
Glasgow, Scotland, United Kingdom - Full Time
Skills Needed
Customer Service, Team Leadership, Problem Solving, Attention To Detail, Adaptability, Positive Attitude, Team Player
Specialization
You should have a keen eye for detail and be a role model for excellent service. A positive attitude and the ability to adapt to challenges during busy shifts are essential.
SALES ASSISTANT Fix term (30hours, Oxford St) at MANGO
London, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Team Player, Proactive Attitude, Product Knowledge, Sales Targets, Fashion Retail, Organizational Skills
Specialization
The ideal candidate should be self-motivated, outgoing, and possess excellent communication skills. Previous experience in fashion retail is desirable.
Assistant Ecologist at Suffolk County Council
Ipswich, England, United Kingdom - Full Time
Skills Needed
Ecology, Biodiversity, Gis, Conservation, Fieldwork, Problem Solving, Communication, Teamwork, Initiative, Administrative Duties, Ecological Surveys, Planning Advice, It Applications, Engagement, Wildlife, Habitat Management
Specialization
An appropriate degree or relevant experience is required, along with initiative and a desire for positive outcomes for wildlife. Experience with IT applications, including GIS, is also necessary.
Regional Finance Business Partner at DPD Group UK
Enfield, England, United Kingdom - Full Time
Skills Needed
Financial Analysis, P&L Management, Reporting, Cost Savings, Efficiency Identification, Team Leadership, Process Redesign, Project Management, Analytical Skills, Microsoft Applications, Google Reporting Suite, Problem Solving, Business Partnering, Attention To Detail, Self Management, Continuous Improvement
Specialization
Candidates must hold an ACA/ACCA/CIMA qualification and demonstrate strong analytical skills. A proactive attitude towards continuous improvement and the ability to challenge operational practices are essential.
Experience Required
Minimum 5 year(s)
Activities Manager at David Lloyd Clubs
Dundee, Scotland, United Kingdom - Full Time
Skills Needed
Operational Management, Team Leadership, Recruitment, Training, Customer Service, Financial Planning, Communication, Collaboration
Specialization
We are looking for someone with experience managing a large operational service delivery facility and leading various functions. A passion for customer service and strong communication skills are essential.
Experience Required
Minimum 5 year(s)
Care Assistant at City and County Healthcare Group Ltd
Chepstow, Wales, United Kingdom - Full Time
Skills Needed
Complex Care, Mobility Support, Communication Support, Personal Care, Clinical Care
Specialization
Experience in complex care is preferable, with clinical tasks being extremely advantageous. No specific educational requirements are mentioned.
Registered Nurse (RN) - Critical Care (ICU) at Community Health Network
Cumnock, Scotland, United Kingdom - Full Time
Skills Needed
Communication Skills, Team Skills, Compassionate, Caring, Accountable, Self Directed, Collaboration, Delegation, Negotiation, Management Of Resources, Acute Care Experience, Epic Experience
Specialization
Candidates must be a graduate of an accredited nursing school or have three years of related professional nursing experience. A valid RN license in Indiana is required, with acute care experience preferred but new grads considered.
Dental Nurse at PortmanDentex
Durham, England, United Kingdom - Full Time
Skills Needed
Dental Nursing Qualification, Active Gdc Registration, Private Practice Experience, Caring Approach, Empathetic Approach, Strong Communication Skills, Team Player, Implant Experience
Specialization
Candidates must have a recognized Dental Nursing qualification and active GDC registration, along with a minimum of 2 years of experience in private practice dentistry. Strong communication skills and a team-oriented mindset are essential.
Experience Required
Minimum 2 year(s)
Customer Consultant-Seasonal 8hrs at The Body Shop International Limited
Ashchurch Rural, England, United Kingdom - Full Time
Skills Needed
Customer Engagement, Sales Support, Product Knowledge, Communication, Team Collaboration, Ethical Practices
Specialization
The role requires an interest in connecting with customers and open availability for evening, weekend, and holiday shifts. A passion for ethical beauty and community engagement is essential.
Sales Advisor at Scrivens Opticians and Hearing Care
Leeds, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Initiative, Attention To Detail, It Skills
Specialization
The ideal candidate should have a friendly attitude and strong communication skills. While customer service experience is preferred, it is not essential, and a willingness to learn is important.
Jewish Rabbi at Serco Plc
East Staffordshire, England, United Kingdom - Full Time
Skills Needed
Spiritual Guidance, Pastoral Care, Worship Leadership, Communication Skills, Collaboration, It Literacy
Specialization
Ordination as a Rabbi or equivalent qualifications is required, along with strong communication skills and experience in pastoral care. A collaborative mindset and IT literacy are also essential for this role.
Experience Required
Minimum 2 year(s)
Haematology Matron at HCA Healthcare UK
, , United Kingdom - Full Time
Skills Needed
Clinical Leadership, Patient Care, Nursing Management, Oncology, Chemotherapy, Communication Skills, Professional Development, Team Leadership, Financial Management, Quality Improvement
Specialization
Candidates must be NMC Registered Nurses with at least 5 years of post-registration experience and evidence of clinical competence in Oncology. They should also have strong communication skills and a commitment to professional development.
Experience Required
Minimum 5 year(s)
Assistant Store Manager Westfield London at Salomon
London, England, United Kingdom - Full Time
Skills Needed
Management, Customer Service, Sales Analysis, Team Leadership, Training, Retail Experience, Passion For Sports, Operational Excellence
Specialization
Candidates should have a minimum of 2 years of management experience in retail and strong customer service skills. Proficiency in English and MS Office is required, along with a passion for the sports industry.
Experience Required
Minimum 2 year(s)
Class 1 Driver at Culina Group
Appleton, England, United Kingdom - Full Time
Skills Needed
C+E Licence, Cpc, Tacho Card, Driver’s Hours Compliance, Vehicle Safety Checks, Health And Safety Compliance, Communication Skills
Specialization
Candidates must hold a valid C+E Licence, CPC, and Tacho Card, with no more than 6 points on their Licence. Excellent communication skills and compliance with health and safety requirements are essential.
Escalation Resolution Associate (French speaking) Oxford at The Fork
Oxford, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Focus, Fluent In French, Empathy, Conflict Resolution, Time Management, Communication Skills, Problem Solving, Logical Thinking, Self-Motivation, Prioritization

Industry

Software Development

Description
About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember. Perks of Working at Viator Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. Health benefits. We offer great coverage and competitive premiums. Our Values We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights. We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.” We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process. We serve our customers, always. We listen, question, respond, and strive for wow moments. We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Escalation Resolution Associate (French speaker) Oxford Location: Oxford Working Hours: 37.5 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays Basis Requirements Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi). Proof of connectivity will be required A minimum of six months of experience in Customer Service in an office/call centre setting Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable Good command of English (verbal and written) Typing, phone, and computer navigation skills Ability to cope well in a high pressure environment while maintaining high quality outputs Flexibility in work hours based on scheduling needs and customer demands What You'll Do As an Escalation Resolution Associate you will be responsible for supporting our customers by resolving their queries through phone chat and email contacts, ensuring the highest delivery of customer satisfaction. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment. If you are a people person and can deliver great customer service, this role is for you Additional Required Skills Customer Focus Fluent in French speaking/reading/writing Ability to empathise with and prioritise customer needs Uphold company values and respect every customer Exude patience and ownership with each customer Ability to resolve conflicts and set appropriate expectations with customers’ Ability to determine customer needs and provide appropriate solutions Excellent time management skills with the ability to prioritise essential tasks Communication Skills Ability to communicate clearly and concisely with both external customers and coworkers Ability to document customer account activities thoroughly and concisely Comprehension skills - ability to clearly understand and respond appropriately to the issues that customers present Composition skills - ability to consistently compose a grammatically correct concise, and accurate written response to customer issues Problem Solving Skills Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome Ability to make appropriate decisions on behalf of the customer quickly and effectively Desire to continually learn Solution oriented and self-motivated Ability to effectively prioritise work time to ensure efficiency Preferred Qualifications Ideally you will have previous call centre customer service experience Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media would also be desirable A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implication If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message. #Viator #LI-
Responsibilities
As an Escalation Resolution Associate, you will support customers by resolving their queries through phone, chat, and email. You will ensure the highest delivery of customer satisfaction while utilizing various software tools.
Escalation Resolution Associate (French speaking) Oxford at The Fork
Oxford, England, United Kingdom - Full Time
Skills Needed
Customer Focus, Fluent In French, Empathy, Conflict Resolution, Time Management, Communication Skills, Problem Solving, Logical Thinking, Self Motivation, Prioritization
Specialization
Candidates must have a minimum of six months of customer service experience in an office or call center setting. A good command of English and the ability to work in a high-pressure environment are also required.
Sales Director Commercial (Telco & Media) at ServiceNow
Staines-upon-Thames, England, United Kingdom - Full Time
Skills Needed
Sales Strategy, Team Building, Coaching, Mentoring, C Level Engagement, Customer Relationship Management, Ai Integration, Analytical Skills, Financial Planning, Pipeline Generation, Territory Development, Negotiation Skills, Recruiting, Collaboration, Business Acumen, Partner Relationships
Specialization
Candidates should have extensive experience in new business sales and a strong track record in recruiting and managing sales teams. Additionally, they should possess strategic thinking skills and the ability to integrate AI into work processes.
Experience Required
Minimum 10 year(s)
Dental Nurse at PortmanDentex
Falkirk, Scotland, United Kingdom - Full Time
Skills Needed
Dental Nursing Qualification, Active Gdc Registration, Caring Approach, Empathetic Approach, Strong Communication Skills, Team Player, Providing Great Service, Building Relationships
Specialization
Candidates must have a recognised Dental Nursing qualification and active GDC registration. A caring and empathetic approach, along with strong communication skills, is essential.
Dispensing Optician - Guildford at Specsavers
Guildford, England, United Kingdom - Full Time
Skills Needed
Qualified Dispensing Optician, Goc Registered, Customer Care, Professional Excellence, Attention To Detail, Teamwork, Community Engagement
Specialization
Candidates must be qualified and GOC registered Dispensing Opticians with a passion for customer service. Attention to detail and the ability to work well in a team are essential.
Dental Nurse at PortmanDentex
Sheffield, England, United Kingdom - Full Time
Skills Needed
Dental Nursing Qualification, Gdc Registration, Communication Skills, Team Player, Caring Approach, Empathy, Orthodontic Experience
Specialization
Candidates must have a recognized Dental Nursing qualification and active GDC registration. A caring approach and strong communication skills are essential, with orthodontic experience being a plus.
Multi-Drop Courier (Class C1) at FedEx
, , United Kingdom - Full Time
Skills Needed
Reliable Team Player, Energetic, Enthusiastic, Customer Focus, Good Communication Skills, Attention To Detail, Valid Driving License, Adaptability, Commercial Driving Experience, Basic Geographical Knowledge
Specialization
Candidates should be reliable team players with strong customer focus and good communication skills. A valid driving license for the assigned vehicle type is essential, along with adaptability to driving conditions.
Team Leader at Greene King
Glasgow, Scotland, United Kingdom - Full Time
Skills Needed
Customer Service, Team Leadership, Problem Solving, Attention To Detail, Adaptability, Positive Attitude, Team Player
Specialization
You should have a keen eye for detail and be a role model for excellent service. A positive attitude and the ability to adapt to challenges during busy shifts are essential.
SALES ASSISTANT Fix term (30hours, Oxford St) at MANGO
London, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Team Player, Proactive Attitude, Product Knowledge, Sales Targets, Fashion Retail, Organizational Skills
Specialization
The ideal candidate should be self-motivated, outgoing, and possess excellent communication skills. Previous experience in fashion retail is desirable.
Assistant Ecologist at Suffolk County Council
Ipswich, England, United Kingdom - Full Time
Skills Needed
Ecology, Biodiversity, Gis, Conservation, Fieldwork, Problem Solving, Communication, Teamwork, Initiative, Administrative Duties, Ecological Surveys, Planning Advice, It Applications, Engagement, Wildlife, Habitat Management
Specialization
An appropriate degree or relevant experience is required, along with initiative and a desire for positive outcomes for wildlife. Experience with IT applications, including GIS, is also necessary.
Regional Finance Business Partner at DPD Group UK
Enfield, England, United Kingdom - Full Time
Skills Needed
Financial Analysis, P&L Management, Reporting, Cost Savings, Efficiency Identification, Team Leadership, Process Redesign, Project Management, Analytical Skills, Microsoft Applications, Google Reporting Suite, Problem Solving, Business Partnering, Attention To Detail, Self Management, Continuous Improvement
Specialization
Candidates must hold an ACA/ACCA/CIMA qualification and demonstrate strong analytical skills. A proactive attitude towards continuous improvement and the ability to challenge operational practices are essential.
Experience Required
Minimum 5 year(s)
Activities Manager at David Lloyd Clubs
Dundee, Scotland, United Kingdom - Full Time
Skills Needed
Operational Management, Team Leadership, Recruitment, Training, Customer Service, Financial Planning, Communication, Collaboration
Specialization
We are looking for someone with experience managing a large operational service delivery facility and leading various functions. A passion for customer service and strong communication skills are essential.
Experience Required
Minimum 5 year(s)
Care Assistant at City and County Healthcare Group Ltd
Chepstow, Wales, United Kingdom - Full Time
Skills Needed
Complex Care, Mobility Support, Communication Support, Personal Care, Clinical Care
Specialization
Experience in complex care is preferable, with clinical tasks being extremely advantageous. No specific educational requirements are mentioned.
Registered Nurse (RN) - Critical Care (ICU) at Community Health Network
Cumnock, Scotland, United Kingdom - Full Time
Skills Needed
Communication Skills, Team Skills, Compassionate, Caring, Accountable, Self Directed, Collaboration, Delegation, Negotiation, Management Of Resources, Acute Care Experience, Epic Experience
Specialization
Candidates must be a graduate of an accredited nursing school or have three years of related professional nursing experience. A valid RN license in Indiana is required, with acute care experience preferred but new grads considered.
Dental Nurse at PortmanDentex
Durham, England, United Kingdom - Full Time
Skills Needed
Dental Nursing Qualification, Active Gdc Registration, Private Practice Experience, Caring Approach, Empathetic Approach, Strong Communication Skills, Team Player, Implant Experience
Specialization
Candidates must have a recognized Dental Nursing qualification and active GDC registration, along with a minimum of 2 years of experience in private practice dentistry. Strong communication skills and a team-oriented mindset are essential.
Experience Required
Minimum 2 year(s)
Customer Consultant-Seasonal 8hrs at The Body Shop International Limited
Ashchurch Rural, England, United Kingdom - Full Time
Skills Needed
Customer Engagement, Sales Support, Product Knowledge, Communication, Team Collaboration, Ethical Practices
Specialization
The role requires an interest in connecting with customers and open availability for evening, weekend, and holiday shifts. A passion for ethical beauty and community engagement is essential.
Sales Advisor at Scrivens Opticians and Hearing Care
Leeds, England, United Kingdom - Full Time
Skills Needed
Customer Service, Communication Skills, Teamwork, Initiative, Attention To Detail, It Skills
Specialization
The ideal candidate should have a friendly attitude and strong communication skills. While customer service experience is preferred, it is not essential, and a willingness to learn is important.
Jewish Rabbi at Serco Plc
East Staffordshire, England, United Kingdom - Full Time
Skills Needed
Spiritual Guidance, Pastoral Care, Worship Leadership, Communication Skills, Collaboration, It Literacy
Specialization
Ordination as a Rabbi or equivalent qualifications is required, along with strong communication skills and experience in pastoral care. A collaborative mindset and IT literacy are also essential for this role.
Experience Required
Minimum 2 year(s)
Haematology Matron at HCA Healthcare UK
, , United Kingdom - Full Time
Skills Needed
Clinical Leadership, Patient Care, Nursing Management, Oncology, Chemotherapy, Communication Skills, Professional Development, Team Leadership, Financial Management, Quality Improvement
Specialization
Candidates must be NMC Registered Nurses with at least 5 years of post-registration experience and evidence of clinical competence in Oncology. They should also have strong communication skills and a commitment to professional development.
Experience Required
Minimum 5 year(s)
Assistant Store Manager Westfield London at Salomon
London, England, United Kingdom - Full Time
Skills Needed
Management, Customer Service, Sales Analysis, Team Leadership, Training, Retail Experience, Passion For Sports, Operational Excellence
Specialization
Candidates should have a minimum of 2 years of management experience in retail and strong customer service skills. Proficiency in English and MS Office is required, along with a passion for the sports industry.
Experience Required
Minimum 2 year(s)
Class 1 Driver at Culina Group
Appleton, England, United Kingdom - Full Time
Skills Needed
C+E Licence, Cpc, Tacho Card, Driver’s Hours Compliance, Vehicle Safety Checks, Health And Safety Compliance, Communication Skills
Specialization
Candidates must hold a valid C+E Licence, CPC, and Tacho Card, with no more than 6 points on their Licence. Excellent communication skills and compliance with health and safety requirements are essential.