Your Impact

As the Service Delivery Manager, you will report to the Senior Service Delivery Director – Australia, and collaborate closely with the broader Operations team, making your mark in several ways:

• You will be the main point of contact for AirTrunk's large cloud Customers.
• You will be the key in supporting our Customers throughout the entire journey – from fit-out through to go-live (RFS) and onboarding – within our hyperscale data centres.
• You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction.
• You will be Onsite Full Time to support our Customers, carry out inspections and collaborate with Operations, Development and other Teams.

What You'll Do

As the Service Delivery Manager, your daily responsibilities will include, but not limited to, the following key tasks, along with tackling a variety of other exciting challenges:

• Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.
• Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.
• Participate in design reviews and project
• Work with the design team and the Customer to ensure Customer requirements for fit- out of the data centre are met
• Project manage, in conjunction with the development team, fit-outs being delivered by AirTrunk on behalf of Customers; ensure all Customer expectations are met
• Work with the development team on programmes, obtaining design and budget approvals, conduct risk analysis, facilitate procurement and provide