PLEASE APPLY DIRECTLY ON OUR WEBSITE.

Location: Hybrid – you’ll need to spend some of your time in our venue on Bristol’s harbourside, but some time could also be spent remotely
Department: Audience
Report to: Head of Marketing
Responsible for: N/A
Salary: £26,800 (£33,500 FTE)
Contract: Two-year fixed term
Working hours: Part time, 30 hours a week (0.8 FTE)

APPLICATION PROCESS:

If you would like to apply, please complete the application form. It contains three questions designed to assess your interest in and suitability for the role. These are:
1. Why would you like to work for We The Curious? Please tell us in no more than 300 words. Please tell us what appeals to you about We The Curious itself. Use this as an opportunity to research and reflect on our values, activities, audiences and work as a charity. Your answer should show that you have an understanding of our work and desire to help achieve our charitable vision.
2. Why do you think you are suitable for this role? Please tell us in no more than 500 words. Please provide an overview of your interest in the role itself. Include any relevant skills and experience you might have which will help you deliver the responsibilities of the role - this could be professional experience, voluntary experience or qualifications. Please refer closely to the role specific responsibilities and ‘what we’re looking for from you’ to help you answer this.
3. Describe an occasion where a project has not gone to plan. What did you do to overcome the situation and what learnings did you gain from it? Please tell us in no more than 500 words. Please talk about the aims/objectives of the project, the challenge(s) that arose and how you worked both independently and with others to find solutions. Please refer closely to the role specific responsibilities and ‘what we’re looking for from you’ to help you answer this. As copywriting is a requirement of the role, we will use what you write in the application form as a means of assessing your skills in this area, so do bear that in mind.
Please don’t send in CVs or cover letters as we don’t review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.
If you are invited for an interview, we’ll send you the questions that you’ll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.
If you would like to talk about the role or the application process, please email people@wethecurious.org

ABOUT THE ROLE

This new role will be instrumental in developing our membership scheme, at a pivotal time with membership becoming more central to our organisational strategy.
You’ll be responsible for implementing strategies to attract, retain and engage paying members across multiple departments. You’ll focus on building a strong membership base, enhancing the member experience and maximising income opportunities for our charity.
You’ll also be responsible for creating membership materials, improving our communications and reporting on membership metrics/feedback.
Working alongside our audience and operational teams, you’ll need strong project management, problem solving and relationship building skills.
The role will be part of our Audience team, which also includes marketing, PR & communications, graphic design and inclusion.

ROLE SPECIFIC RESPONSIBILITIES

1. Project management – lead our cross-departmental membership project team and own the associated project management tools. Lead the cross-departmental implementation of membership recruitment, renewal and engagement strategies.
2. Collaboration - work with colleagues across different departments to ensure that membership activity is well documented and delivered on time and on budget.
3. Evaluation and reporting - work with our Business Analyst to develop tools and processes to enable us to better monitor membership metrics and qualitative feedback. Regularly report insights and trends that present opportunities to improve our offer.
4. Operational support and problem solving – develop a detailed understanding of membership related operational processes (including sales/Direct Debits and renewals) to help support teams, identify risks/opportunities and work with the broader project team to workshop solutions.
5. Audience research & engagement – along with Head of Marketing, develop a more audience-led approach to membership. Develop opportunities to connect with members and non-members to thank them for their support, find out more about their motivations, experiences and needs.
6. Member communications & marketing materials – work with our CRM Manager and Digital Marketing Officer to improve our online and offline user journeys to ensure they’re accessible and inclusive. Improve and expand upon our member email communications. Develop marketing materials to attract new members.
7. Membership messaging & staff briefings – work with Membership & Bookings Manager and Visitor Experience Manager to ensure operational teams are well briefed on membership messaging, tone of voice and our approach, and that these are consistently applied.
8. Membership champion/advocate – represent membership both within and outside of We The Curious and champion its importance. Work with our Head of Marketing to reposition membership within our organisation and develop understanding of its importance to us as a charity.

GENERAL RESPONSIBILITIES

1. Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.
2. Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.
3. Promote charity messaging across your area of work wherever possible, with support from the Development and Audience teams.
4. General responsibility for departmental compliance with GDPR.
5. Support the rest of Audience and Membership team with projects when required.
6. Represent We The Curious at events, which occasionally may mean out of hours work and travel.