At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world
This Position reports to:
EL Customer Operations Magr.- Post-Sales
As a Customer Operations Specialist (claims), you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.
The work model for the role is hybrid, 2 days onsite in Iberville.
This role is contributing to the ELIP division in Canada. Main stakeholders are internal and external customers.

You will be mainly accountable for:

• Ensuring the resolution of post-sale customer requests/complaints/disputes.
• Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution.
• Working with the manager in providing appropriate solution for customer claims, coordinating with the related teams to ensure complete handling of the complaints, and ensuring containment actions, returns, credits, and/or debits are processed.
• Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility.

You will join a dynamic, high performing team, where you will be able to thrive.

REQUIREMENTS:

• You enjoy working with different software and leveraging tools to problem solve
• Ability to communicate clearly, in a concise and professional manner, whether by email, phone or in person
• Advanced experience with SAP, Excel, Outlook (Preferred but not limited to)
• You are innovative, a self starter and curious
• You are at ease communicating in French with fluent English. English is necessary to communicate with clients outside of Quebec.

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process

• Ensuring the resolution of post-sale customer requests/complaints/disputes.
• Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution.
• Working with the manager in providing appropriate solution for customer claims, coordinating with the related teams to ensure complete handling of the complaints, and ensuring containment actions, returns, credits, and/or debits are processed.
• Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility