SUMMARY

An International IT Solutions & Services Provider is seeking a Helpdesk Operator to join our dynamic team in Chicago. This role is vital in ensuring that our clients receive exceptional technical support and customer service. As a Helpdesk Operator, you will play a key role in maintaining efficient IT operations and enhancing user satisfaction.

TECHNICAL SKILLS

• Solid foundation in basic computer concepts and terminology
• Familiarity with ITIL principles is an asset
• Understanding of the software development lifecycle, including business cases, system requirements, design documents, and test cases, is a plus
  

  - Experience using help desk ticketing systems is beneficial

While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision and hearing.
Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant’s provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.
We prioritize direct applicants; third-party resumes may not be reviewed.
Job Types: Full-time, Contract, Temporary
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance

Work Location: In perso

RESPONSIBILITIES

• Work directly with clients to understand their needs and troubleshoot technical challenges
• Prepare, stage, and test application updates and bug fixes before deployment
• Diagnose software problems and implement effective solutions
• Collaborate with end users and other support groups to replicate issues and develop countermeasures
• Establish and enforce standardized support processes and best practices
• Respond swiftly to emergency change requests and critical business needs
• Document every incident and solution clearly, producing detailed reports
• Track and report work hours accurately on a daily basis
• Provide on-site and remote support outside regular business hours when necessary