We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.

QUALIFICATIONS

• Previous experience in customer support, preferably in a live chat environment.
• Excellent verbal and written communication skills in the English language.
• Strong problem-solving skills with the ability to think quickly and adapt to changing situations.
• Proven ability to multitask and manage time effectively in a remote work environment.
• Familiarity with customer support tools and live chat platforms is a plus.
• Ability to work flexible hours, including evenings or weekends, as required.
• Reliable home office setup with a stable internet connection.
  Applicants must be authorized to work in the United State Of America
  The pay range for this role is:
  19.71 - 38.71 USD per hour(Remote (Pueblo, Colorado, US)

ABOUT THE ROLE

We are seeking a dedicated and customer-focused Remote Customer Support Agent – Live Chat to join our Customer Support team. This full-time, hourly role is perfect for individuals who excel in a fast-paced environment and are passionate about delivering exceptional service. As a key point of contact for our customers, you will play an integral role in ensuring positive interactions and resolving inquiries promptly via live chat. Proficiency in English and a commitment to providing outstanding support are essential for this position.

WHAT YOU’LL DO

• Respond promptly and professionally to customer inquiries via live chat.
• Provide accurate and detailed information about our products, services, and policies.
• Identify and troubleshoot customer issues, escalating to appropriate teams when necessary.
• Maintain a high level of empathy and patience while handling a wide variety of customer concerns.
• Document and track customer interactions using our internal support software.
• Collaborate with team members to improve support processes and customer satisfaction.
• Regularly update your knowledge of company offerings and policies to ensure accurate responses.
• Achieve and exceed customer satisfaction and response time targets.