Location: Remote/At Home
Employment type: Full-Time (25-40 hours per week)
Base Salary: Starting at $60,000 anually, with the potential to increase up to $75,000 annually based on tenure and mastery of the business.
First Round Interviews Start: 8/14/25
Second Round Interviews Start: 8/26/25
Start Date: 9/23/25

JOB SUMMARY

We are seeking a highly organized and self-motivated Operations Coordinator to join our Operations team. We remove ice and snow from the tops of tractor trailers across more than 13 states—and we do it with precision, safety, and efficiency. As an Operations Coordinator, you’ll be at the heart of our storm response efforts, helping plan, execute, and adjust operations in real time—ensuring efficient scheduling, routing, and communication across field teams. In this fast-paced, remote role, you’ll work directly under the operations manager and closely with technicians, dispatch, and account managers to monitor weather, coordinate service, track performance, and uphold quality standards. This is a dynamic role for someone who thrives under pressure, communicates with clarity, and keeps operations moving smoothly—no matter the situation. While the peak season demands focus and urgency, the off-season offers a lighter workload with ongoing responsibilities that support team readiness, process improvement, and operational planning.

WORKPLACE CULTURE

At JMC, we’re committed to fostering a respectful, professional, and supportive work environment. We value positivity, clear communication, collaboration, teamwork, and safety in everything we do. We’re seeking individuals who reflect these values—those who treat others with respect at every level, demonstrate emotional maturity, and approach challenges with a solution-oriented mindset. The ideal candidate is driven to find what works rather than dwell on limitations, bringing a practical, forward-thinking approach to daily problem-solving. A strong team member avoids divisive behavior, communicates constructively, and actively contributes to a culture that uplifts others, even in high-pressure situations. Being open to feedback and eager to learn are essential qualities as well, since continuous growth helps us improve both individually and as a team. We expect all team members to lead by example, assume positive intent, and help maintain a workplace built on accountability, collaboration, and mutual respect.

Storm & Weather Operations

• Monitor weather forecasts daily, tracking storm set ups and gauging their impact to our service regions.
• Assist in developing and updating storm response plans for each weather system.
• Coordinate and execute storm response operations, including route and technician assignment.
• Track real-time winter weather and trigger appropriate operational responses.

Scheduling & Routing

• Develop, assign, and update technician routes based on each storm response plan.
• Manage weekly technician availability to ensure readiness for coverage, efficiency, and client satisfaction.
• Coordinate daily communication with technicians leading up to each storm to confirm availability and any changes to the response plan.
• Adjust plans proactively to maintain efficiency and service quality.

Field Operations & Communication

• Serve as the primary facilitator of direction between the Operations team and field technicians.
• Analyze storm outcomes versus forecasted conditions and revise the storm response plan as necessary to maintain effectiveness.
• Facilitate concise communication between dispatch support and field technicians to ensure operational clarity and alignment.
• Check in with field technicians at various points along their routes to gather real-time insights and determine if adjustments to the routes are needed.
• Modify routes as needed to meet demand spikes, emergencies, or client requests.
• Communicate assignments, changes, and updates clearly and efficiently.
• Act as a liaison between field technicians and Sales Account Managers to ensure seamless service delivery and open lines of communication.

Quality Control & Execution

• Monitor job completion, verify task accuracy, and address issues as they arise.
• Direct technicians in real-time to resolve problems, reassign tasks, or adjust strategies.
• Collect, maintain, and report data related to job performance, quality standards, and customer satisfaction.
• Learn the strengths and weaknesses of each technician team to best allocate labor and responsibilities.
• Pull screen shots directly from the service logs of situations that would be beneficial for technician training or safety meetings.

Reporting & Documentation

• Maintain detailed records of scheduling, storm response, route modifications, and technician performance.
• Provide regular reports to the Operations Manager on operational KPIs and field activity.
• Identify and report operational trends, inefficiencies, or recurring challenges.

Additional Administrative Support Tasks based on company needs

• Assist with the communication and management of customer accounts before during and after storms.
• Assist with service documentation within the software platform.
• Help develop and refine standard operating procedures, training materials, and workflow documentation.
• Support inventory or equipment tracking when needed.