ABOUT US:

Intragen are a leading Identity and Access Management partner in Europe with solutions spanning IAM, PAM, IGA and CIAM. Utilising tools including One Identity, Okta, United Identity, SailPoint, CyberArk and Workato.

THE OPPORTUNITY:

We are seeking an experienced and passionate Senior Project & Client Delivery Manager join our team in Utrecht, to help us deliver innovative Identity solutions and put the security of our customers digital identities at the centre of everything we do.

JOB SUMMARY:

The Senior Project and Client Delivery Manager oversees both project delivery and ongoing client delivery management. This dual-role position is responsible for ensuring successful project outcomes while maintaining high levels of client delivery and service continuity. With expertise in both project and service management, the role drives excellence across client engagements, balancing operational oversight with relationship-building.

SKILLS AND EXPERIENCE:

• Client-focused and proactive in identifying ways to enhance project delivery and service quality.
• Strong problem-solving skills and able to maintain composure under pressure.
• Skilled at balancing the dual roles of project management and service continuity to drive client satisfaction and business growth.
• Technical Skills: Strong understanding of IAM, PAM, IGA or CIAM solutions (Okta or OIM ideal), project management methodologies, and IT service management frameworks.
• Soft Skills: Excellent communication and interpersonal skills, with a proven ability to manage client relationships and complex project requirements effectively.
• Strong sense of ownership and accountability, results driven
• Self-motivated, flexible in approach, enthusiastic team player
• Demonstrable high standards in every area of the role; commitment, organisation, and work habits
• Collaborative in approach and committed to team working

• Project Management: Lead the end-to-end delivery of IAM projects, including planning, execution, resource allocation, and milestone tracking. Ensure projects are completed on time, within scope, and on budget.
• Service Management: Oversee and manage ongoing service delivery, and service improvement plans to meet and exceed client expectations.
• Cooperate closely with MS Lead to ensure high standard service delivery
• Client Relationship Management: Serve as the primary point of contact for clients, developing strong, trust-based relationships. Address client concerns proactively, ensuring high satisfaction and retention.
• Cross-functional Coordination: Collaborate closely with technical teams, subject matter experts, and client stakeholders to ensure alignment with project and service goals.
• Continuous Improvement: Identify and implement service and project delivery improvements, leveraging feedback and industry best practices.
• Risk & Issue Management: Monitor potential risks and resolve issues promptly to maintain service quality and project momentum. Escalate as needed while providing clear communication to stakeholders.
• Performance Reporting: Provide clients and internal stakeholders with regular updates on project status, service metrics, and client satisfaction levels.