ABOUT THE POSITION

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are on growth journey – now looking for our next star – a passionate German and/or Dutch speaking Sales Support Marine. This position reports to Customer Service Managerand will work in Blandford Forum, Dorset, United Kingdom.

SKILLS & REQUIREMENTS

The ideal candidate for this role will bring demonstrated success in customer service as well as having acquired the following qualifications and experiences:

• Good standard of written and spoken English – required.
• Good standard of written and spoken Dutch language – required.
• Good standard of written and spoken German language – required.
• Proven proactive approach working in a sales or customer service environment and exceeding customer expectations.
• Experience of working within a fast-paced environment.
• Knowledge of ERP/MRP software (Trend and Axapta - advantageous).
• Experience in achieving targets.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Good basic IT skills in standard MS Office software packages including Excel.
• Polite and confident telephone manner.
• Ability to confidently promote and up-sell products.
• Attention to detail and outstanding organisational skills.
• Ability to work on own initiative and as a team.
• Adaptable to changing priorities in a fast paced environment.
• Ability to prioritize and organize workload for self.
• Flexibility.

GENERAL RESPONSIBILITIES

• Daily tasks will involve the careful management of emails and phone calls which in turn will contain orders for processing, end to end order tracking, pricing requests and queries or complaints.
• Informing customers about: order status, availability and delivery times, special sales promotions.
• Consulting with sales field staff about: customer conditions, price agreements, current projects, availability.
• Processing and monitoring the progress of: quotations (in consultation with Sales field service), orders and credits.
• Confirming and updating customer agreements: net prices and T&Cs.
• Monitoring delivery and escalating delivery problems if necessary, supporting sales department where necessary for optimal delivery of the product.
• Processing price lists in sales order processes (SOP).
• Analysing and updating short-, mid- and long-term demand plans at various levels of aggregation in alignment with Management and Sales teams.
• Inbound check vs open orders and Stock level monitoring: in collaboration with Supply Planning team and Inside Sales teams, will provide visibility to the Sales team on open orders status as well as stock on hand and provide monthly delivery estimations to ensure monthly sales targets are met.
• Ensure Planning Master Data accuracy and integrity through robust data management processes and routine monthly auditing.
• Contribution to the continuous improvement to S&OP processes.
• Maintaining and developing professional knowledge in their own discipline.
• To undertake any other reasonable request or duties commensurate with your post.
• To be responsible for your own health and safety and aware of other’s health and safety in the workplace.

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program
• Company pension
• Holiday (annual leave and bank holidays)
• Paid maternity/paternity leave
• Free on-site parking
• Opportunities to make an impac

The ideal candidate for this role will bring demonstrated success in customer service as well as having acquired the following qualifications and experiences:

• Good standard of written and spoken English – required.
• Good standard of written and spoken Dutch language – required.
• Good standard of written and spoken German language – required.
• Proven proactive approach working in a sales or customer service environment and exceeding customer expectations.
• Experience of working within a fast-paced environment.
• Knowledge of ERP/MRP software (Trend and Axapta - advantageous).
• Experience in achieving targets

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Good basic IT skills in standard MS Office software packages including Excel.
• Polite and confident telephone manner.
• Ability to confidently promote and up-sell products.
• Attention to detail and outstanding organisational skills.
• Ability to work on own initiative and as a team.
• Adaptable to changing priorities in a fast paced environment.
• Ability to prioritize and organize workload for self.
• Flexibility